BookOnlineReviews 10,071

Emilio was a big help in making me feel better after a third party app screwed up my reservation. He put me back in a better mood for my travels.

Oscar was a life saver. He went above and beyond to find us a reservation. We owe him dearly. Best experience ever. Thank you Oscar

Hugo was very courteous, respectful, and helpful during our call. He got me the best price and helped me get what would work best for me. Thank you.

Due to a flight delay my child and her young family needed to be able to stay overnight and near the airport. Jorge Alexis very professionally helped me make a reservation for them. Now I don't need to worry about them in their time of need. They are also thankful for an easy solution.

I was told it was refundable, I was told it was in Canadian funds. It wasn't. At first it seemed great, easy tog et sales when you lie about everything now I have to file a dispute and wait for them to refund my money

Reservation was made. Cancelation was not explained at time of making my reservation. I called to cancel due to not being able to attend our event in. Lakeland. When I called to cancel a different agent told me I would be penalized for canceling before 2-20-2026. Not a good experience.

Proceeded to charge my credit card while I was explaining I did not have authorization to travel yet. Now they have to review what they've entered and it will take 2 to 10 business days to restore the money to my credit card.

I was trying to book a room for a convention.In march and there were no openings in diego was kind enough to offer me alternate options at your nearby hotel. He was a great help

Eric was so nice and patient with me and got us the booking we wanted! I was getting tired after a long day planning a trip, so his patience was much appreciated!

Christian was very professional and helpful. He was very agreeable about accommodating our preferences and made the reservation process high satisfactory.

Alexander Dominic was very helpful reserving the room I will need while in the Hickory area. He was thorough and patient and answered all my questions about amenities.

I was able to get all my questions answered. The flow I talked with was fairly quiet and I had to really listen carefully to hear him. He graciously repeated info when I asked him to repeat something fir me. He was a kind, gentle person to deal with.

Pedro was very helpful, courteous and professional.
The confirmation and verbal rundown of our reservation details was very helpful.

I called the hotel directly to make a reservation (rather than booking on line) as I had several questions. I spoke with Jesus Diego. He had a nice greeting, was professional and knowledgeable. Answered all my questions. It was nice ro speak with a person rather than a computer.

Jenny did a terrific job helping me with my 3 night stay at Hollywood Beach Marriott.
She is both professional and easy to talk to.

Angel seemed in a big hurry and not too concerned with what I wanted. I stay in this motel every week, 5 days a week, so I am very familiar with the layout of the rooms and which are most desirable for what I need and want, which is mostly quiet.

Total scam! They overcharge for hotel rooms and hide charges that won't show until after you paid! They won't issue refunds despite these deceptive practices! DO NOT USE BOOKONLINE

Overall great customer service experience! Thank you to the person that took their time to help me book a room on Valentines day of all days! The associate was great with handling my questions and paitent in waiting for me to get my payment information figured out. This employee deserves a shoutout from the highest boss and maybe a pay raise! It's rare to get quality service, so thank you sir!