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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I needed to make a last minute reservation for a hotel and Alejo@ Baymont came through with flying colors!
He was very polite, respectful and accommodating. Thank you Alejo
The person helping me was very patient with me and very nice. She answered all my questions. She was able to get my reservations for the rooms I needed!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Very nice guy. Took care of everything without issue. We were trying to get home after our town was evacuated due to a fire. But the road was closed. So Dodge City is closest to home really appreciated Russell helping us. I was kind of flustered.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thank you for a very good experience booking our hotel stay. You left me feeling heard and appreciated and I know we'll have a great stay in Calgary. Again, well done Ruben and sincere thanks.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
In making this reservation, I explained that it was due to a weather related incident that my son could not get home. I was quoted a resort fee, which then the agent said she would remove when my son got into Circus Circus ended up getting charged well. Over what was quoted we spent an extra $144 that was not quoted. I am very disappointed and very unhappy
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jorge Andres was very helpful in answering my questions and getting me booked with a handicapped assessable room.
It was pleasant working with him.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I called because I'm was hesitant to reserve online. We are coming in for the SEC tournament so i sure of the schedule. Jeremy was very pleasant and helpful. She assured me I would be able to cancel without penalty if needed.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
If it wasn't for Diego, taking my call, I wouldn't have found a comfortable room to stay in. I travel every weekend and this is my first time in Brownsville. It was the easiest Booking I've done by phone call 👍🏼
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He lied to me from the beginning. Claimed to "overflow service" for Hyatt when I questioned whether I was speaking with Hyatt. Did not tell me the reservation was non refundable until after he got my credit card information then said it was too late. STAY AWAY FROM RESERVATIONS.COM!
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booking a room for my son who is traveling to Los Angeles for his new job. Thank you for making it quick and easy and answering my questions.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Making the reservation was easy. Explained that we needed a mobility accessible room prior to a surgery and Julio was most helpful in making the reservation to meet our needs. Very courteous and friendly.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very helpful in guiding selection of accommodations. Clear and informative with details and hotel policies.
Confirmed reservation immediately.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booked the wrong hotel. Then charged my card for full payment.
Booked a Marriott Hotel in Palm Beach Florida when I wanted Wild Horse Pass Marriott in Arizona. Confirmation is totally wrong. I called the Marriott in AZ and they said they had no such confirmation number. BRUTAL. Refund my money immediately so I can book the correct hotel myself.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
You asked the dates and I answered, then you asked how many people and I answered and you said " we are all booked up" and hung up. RUDE! You could have said that when I told you the dates I needed!
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Gentlemen was super nice as read all my questions and helped me make sure I got a nice room on our next 53rd anniversary trip. Thank you so much Oscar.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Customer Service was helpful, pleasant &
knowledgeable through the reservation process
They were willing to go extra steps to confirm correct details of stay and hotel policies
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Clear and good communication
Easy to make reservation
Made me aware of options
Which were very helpful in making a decision about where to stay
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I needed extra help securing a one bedroom, suite, and had difficulty in the town. I would preferred it in.
The reservationist helped me secure a one bedroom suite in a different town and as it turned out, it was the same hotel. I was going to be staying in the day following so it worked out beautifully. She did everything I asked, and then some and was very courteous and helpful the whole way through if you're lucky enough to get her on your call, you'll be very happy with the result. Thank you again reservations you help get our travel and stay secured.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jorge gave my family hope, but no guarantees of a room for a mother & daughter time while father is deployed overseas. Would be a nice experience but Jorge was kind to put our name on the waitlist. He offered other options but since we're from Virginia Beach, we just would like to have a historic family visit experience Thank you 😊
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called last minute on day before Valentine Day and wanted a room ocean front. Angel found me the last room available! Yeah! And he was so nice and actually sounded excited for me!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.