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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I made a reservation in anticipation that the power in our area would not be restored.
I was informed that the reservation was non/refundable. Ok fine. Never used the hotel as I was chasing down the power company. In an Emil it was noted that I was offered a refundable option which I wasn't.
I accepted the reservation clerk's condition. White another thing to lie and not offer the cancellation option.
Les Gurren
Romel did a fantastic job getting me a reservation. I thought I had one but I must have done something wrong. Thank you for no wing so nice and kind
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Terrible experience! I was led to believe that I was speaking directly to the Albany Airport Inn reservations agent, as the phone number was tagged as "Albany Airport Inn Reservations on Google. This is Expedia! They grossly overcharged me, and assured me that I was getting the blocked room rate for an anniversary party at the hotel. They also confirmed a room with two beds, but when I called the hotel directly to check the reservation, it was one bed only. When I called Expedia back to cancel the reservation, they told me that the penalty was the full cost of the room (minus tax), even though they told me when I booked that I had until March 6 to cancel. I don't want to be left without a room for the event, so I requested a rate change to honor the correct blocked room rate. They said they would put on a request and it would take 2-10 business days to get a response. No guarantee that the rate/refund would be approved. I reported this fraud directly to the hotel and that's how I found out that I was being swindled by Expedia. Neither Expedia agent that I spoke with would identify the company they worked for... just that they "handled reservations for Albany Airport Inn and other hotels." These misleading practices are unacceptable.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Hotels in Vancouver BC were booked up on the two dates we badly needed rooms. Sandro made an outstanding effort finding then booking us into the only room available at the Tropicana Suite Hotel. Thank you, Sandro, for alleviating our stress and anxiety.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The customer service rep was so very helpful. She answered all my questions. She went out of her way to help me and was patient.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Was a very good experience. I did not give correct location and had to have him redo reservations. I also made a mistake typing in my cc expire date and Edgar was very understanding.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He was clear and concise when talking to me. He read back all information that I had given him so there would be no mistakes.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Troi was polite and very much going by his script, but when I came to hotel we were adding the dog fee and they were confused because it was way overcharged. He kept telling me there was a cancellation so I was fortunate to get a room when the hotel was not overbooked. Seemed like an upsell. Not sure if I will use reservation.com again.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
No availability at the hotel we called for, Julie was helpful enough to check other nearby places and booked us in.very pleasant and helpful. Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Rigoberto was great in helping me make our reservation. He did checking to make sure the pool was working as the hotel we were currently at the pool was not working. He was very knowledgable & very friendly!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Our experience when calling Inn on the Lake... Lady we talked to was very Pleasant, and knowledgeable... much appreciated. Can't wait for our stay, heard so much about it thank you...
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
When I called to book my room, the lady who helped me was kind and patient and answered my questions. She found a room for my family and myself. She was very helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
You booked me into a high priced room. Everyone else in our party were offered rooms for 231$. I am very upset about this. You did not give me any options. You made it sound as if that is all there was. This is not the service my friends - several other couples, traveling with us got.
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Ebony responded to my call with clear questions and informed responses. She secured my stay at a price I like. Ebony was accurate and efficient. In less than four minutes my room was reserved!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
It was the most frustrating hotel booking I have ever had to deal with. What had happened to the personal touch with guest. It will most certainly stop me from booking with Ibis again
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was so helpful with the reservations, the motel said there was no reservations amd made me pay for the room for 2 nights even though I had already paid through your website and the motel manager said that the reservation number i had was wrong and it wasn't. Then Julianna called him and she fixed it and the motel gave me back the money I paid. But if it wasn't for Julianna I would have lost a lot of money, she didn't stop until the issue was resolved. So thank you for not giving up! She was so nice!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Great experience! Luis Alberto made my reservation so quickly and easily! Confirmation sent in less than 5 min. Very impressed!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Santiago was very professional and curteous, He talked me through some difficulties I had with my credit card number, and gave me the room I needed for my stay in Ft. Wayne. Great job. Thanks
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I truely appreciate someone you can talk to and can also answer questions that I have. All of my needs where taken care of and everything went very smooth.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
At first, I thought I was talking to a live body but then after the conversation went on, I realized I was talking to recording ( AI) which totally bummed me out because that's somebody's job that was teaced. I prefer human contact.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.