On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,003 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
We monitor reviews for authenticity
Was mislead by Edgar on the phone. Was told one thing but when arrived it was totally different. So disappointed. Will not use Expedia again. A once in a lifetime vacation ruined 😢
Took me 30 minutes to talk to three hotels that kept me on hold, but only took about two minutes with Jose to get me booked in the hotel that's within 30 minutes of my project site. Highly recommend the service, it's really impressive.
Greetings Nathan,
We sincerely appreciate your feedback about Jose! We take pride in our customer service and we’re always happy to hear our customers are delighted! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Elsa was very patient, kind and very professional. The world would be much better with more customer service professionals like her!
Greetings Cheryl,
We are overjoyed to hear about the wonderful customer service you received from Elsa! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Helpful and gracious and good st what he does don't have much more too add but take card of this guy!
Greetings Kathleen!
We sincerely appreciate it and we’re always happy to hear our customers are delighted! We look forward to all your future travels and helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was unable to book online line because of a glitch. Levi was able to book me immediately and help me with the same online rate. Excellent service.
Greetings Maureen!
We are overjoyed to hear about the wonderful customer service you received from Levi! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called to make a reservation and Martin could not have been more helpful or pleasant. I thank him for his time. Red Roof has a quality representative working for them in Etowah, Tennessee.
Greetings Cheryl!
We appreciate your time sharing your experience with Martin! We are excited for all your future travels and helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Called Bluemont but rooms were booked for the dates requested. Neal was able to find a reservation at a nearby hotel and completed the booking for me. It was so nice to have a true professional assist me and save me time.
Greetings Charles,
We are overjoyed to hear about the wonderful customer service you received from Neal! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Noe was Very informative courteous and friendly. The transaction was executed very very efficiently.
Greetings Miguel!
We sincerely appreciate your feedback and thrilled to know that Noe's efforts have exceeded your expectations! We’re always happy to hear our customers are delighted and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
She was amazing and did a wonderful job. She took her time and made certain that she had all of my correct information. She was very kind and courteous and I really appreciate her attitude. It isn't easy now days to find an employee who seems to want to do a good job instead of looking at their phone or acting like I have interrupted them by needing something. It's not limited to certain situations. It doesn't matter where you go or what you are doing and that is a shame. Vergie was great.
Greetings Kelly!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Vergie's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
My Uncle died and I had to make EMERGENCY
Arrangements! I could not have done it without Emanuel's help and at the BEST possible price.
Greetings Michael!
We are thrilled to hear that your customer service experience has exceeded your expectations! We appreciate the time you took to recognize Emanuel's assistance! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Greetings Dan!
We sincerely appreciate it and we’re always happy to hear our customers are delighted! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very Good Except for the penalty for cancellation, she was very polite and knowledgeable very helpful and very patient with me
Greetings Mary!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Needed to add 1 additional night to my business trip. Best Western wanted to raise my rate from $150 to $250 and I refused. Your man found me an alternative hotel at $143 all in.
Greetings Clay!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The Agent at Reservation.com booked me a Jacuzzi room for $267 dollars I get to the property and I am told the room is only $152 plus $100 for incidentals. So today that is $367 for one king bed room. Unexceptionable pricing for one king bed with no Jacuzzi which is what I thought I was getting when booked I confirmed with the woman this is a Jacuzzi room she confirmed to me it was I get to the property there's no jacuzzi only a public pool that I have to now deal with because I'm here with my family and our annual yearly reunion so I can't go home or cancel. The best solution is that she'll send it over for escalation to take a look at it and see what it can do at at a later date they quick to take your money but won't give it back so fast so my suggestion is call the property after booking to make sure that you got the amenities that you're looking for so you're not calling this situation and yes I will get the $100 back but that's still an overpriced room and she lied to me.
When I called to reserve room I was I couldn't understand him. This guy was a total $#*!. He was getting aggravated with me bc I couldn't understand him. He was talking so fast, it was impossible. He quoted my rate for 126/ might. I asked if there was a hurricane in Gulf of America and I wouldn't be able to attend state championships for tennis was there a form to be filled out. He said to call the number that I just called. I DO NOT like to use any booking sites like Expedia and preferred to book with hotel directly. After this, I don't know if I would ever want to stay at a Hilton property and I will be telling everyone I know who travels about this experience. I am not going to criticize anyone's ethnicity, but Hilton needs to do better with call center and should use people who speak English clearly
Greetings Cheryl,
I am happy to assist you. May I ask to provide the itinerary number along with the email associated with the reservation to [email protected]. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
Carolyn was extremely helpful and knowledgeable in helping us to secure a room for us and our dog. She offered multiple options. Very polite and pleasant.
Greetings Linda,
Quality and value are super important to us, so it's great to know Carolyn was able hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
She was very Attentive and confirmed and reconfirmed my Reservation. First time staying at a Motel 6 She made sure all was Ineeded for me and All was taken care of. Excellent Experience. Thank You Alicia. I greatly appreciated all Your Time and Help. God Bless You.
Greetings Mary!
We are overjoyed to hear about the wonderful customer service you received from Alicia! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I needed to book 2 rooms for one night with certain needs and I was well taken care of and I'm very satisfied with the service.
Greetings Elsie!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
For the most part he did a very good job. Got my reservation completed. Had some difficulty understanding him at times.
Greetings David!
Thank you for this information, we have forwarded this to our team for further improvement! Quality and value are super important to us, so it's great that we were able to assist you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I thought I was talking directly to the Carlisle Inn to put a hold on a room. I even asked that, I believe. A few weeks after I'd made reservations I saw the whole charge over $778 was on my credit card. My daughter told me I'd probably gone through a third party, so she called the hotel and sure enough I'd gone through Expedia unknowingly. The person on the call, Merik, should have told me I was going through a third party, or Expedia. Lesson learned at 73!
Greetings Mindy,
We have confirmed that a full refund has been issued back to the card used during the time of booking. Please allow 2-10 business days for this to reflect back onto your account depending on your financial institution. With this information, we do advise contacting your financial institution with questions regarding processing and follow up.
We hope we were able to assist you!
Thank you
Caitlin Thomas
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Cary,
Please be advised your have reached out to Reservations.com and not Expedia directly. We do advise redirecting your feedback to Expedia directly so that they may further address your concerns and assist you.
Should you need assistance with any future travels, Reservations.com stands by ready to assist!
Thank you
Caitlin Thomas
Reservations.com