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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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The agent l lied to me l told him Expedia had it for $79 a night which includes taxes. He said no we would be charged them w cell phone We checked in so l made reservations with him, turns out at hotel they would have charged me $144.59 and he charged me $239.00 do not believe this site I.
Excellent customer service. Held the line waited could do this and im older. So glad it was a human. Gives me hope. Excellent ****
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Victor Adony did an amazing job at getting me to see the importance of booking reservations when I did, because as we were making the reservations, the rooms almost sold out! Essentially, I would've been out of luck had Victor not offered me a great rate and expressed the importance of booking right then and there, as opposed to me trying to reserve late, looking for a lower room rate lol. Thanks buddy!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I needed a room for one night I called there was none. James was very professional friendly helpful found me another room nearby. Excellent customer service.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was told that this establishment was three and a half stars so I booked the room. When I looked at the reviews people were saying that there were roaches in the rooms people laying around drunk pr on drugs and people walking around in the parking lot looking in cars. I was going to cancel and rebook somewhere else in the area but was told that I wouldn't get a refund.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Sebastian was very pleasant, helpful and efficient when assisting me with our room reservation for the Crowell birthday party.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Miguel Angel did a fantastic job of assisting us with getting our reservations. He was respectful, informative and answered all our questions. Miguel was very pleasant on the phone, also.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
He explained everything to me taxes and payment and he made me feel very comfortable on the phone and know that I made the best decision for the hotel. I'm staying in. He was an excellent.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was looking to book hotel near heathrow. I chose the Sofitel T5. I chose this as it was next to my car hire Sixt. I was trying to book Sofitel direct but was having trouble with direct booking. There was a contact no which at the time I believe was
*******593. I got a voice at the other end which I believe was AI. He mentioned Carrington Hotel and I stated I wanted a hotel by the airport. We then went through the process of booking and at the end I said please confirm this this is by Terminal 5. I was told that is was the Carrington Hotel Newport Pagnal, I said that this was no good to me cancel this and get me a hotel by Heathrow. I was then booked into the holiday inn express terminal 4. However I have been charged for both Newport Pagnal and the holiday inn. I have contacted the booking company and found it very to get a response. I had to wait in a long line waiting for an agent and was told they would call be in 15 minutes but didn't get one. As well as despite spelling my email phonetically it came completely incorrect. I believe the completely incorrect I am now concerned about this booking.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Joleen is an asset to your company! She was so wonderful with helping me reserve my room. Joleen was so professional but also made me laugh.
Don't lose Joleen because she represents Best Western so well!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Michelle was very knowledgeable and patient helping me to book this reservation. I had many questions which she handled perfectly.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
First time booking rooms and not sure what I was doing but Ruben made it real easy for me, he help me get the two rooms that I needed and he was very polite and answered all of my questions. He deserves a raise! Thanks Ruben
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Agent/AI could not understand me. Gave name 3 times. Gave email 7 times. Could not use info from my
Name to complete 95% of my email.
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Handy The most professional customer service I ever seen. He was very helpful and I'm very grateful to book my hotel with him.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Brandon was calm & supportive. He was helpful since I'd just spent a lot of time trying to change Hamptons mistake in my reservation. I will not be booking with Hampton in a while because of its lack of service. We've been staying at Hamptons for years so very disappointed.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I had a great customer experience with the customer service rep Kimberly. She did an amazing job of answering my questions and ensuring that I had the correct room. Additionally, she confirmed my reservations and even asked if I wanted a protection plan.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Rene was very considerate of my needs and patient while helping me, as I had to put her on hold a few times to collect some required information.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Pedro was foremost, a real person helping another real person. Efficient, knew how to use the computer to look deeper into what was available at nearby locations, as they were sold out, transaction done seamlessly, and he was personable! I received my email confirmation before we got off the phone! Spot on! Thank you Pedro!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I made last minute hotel reservations at Laquinta by Windam in Denver airport. Luis Alberto wa the agent who helped me, and he did an excellent job! He was very helpful.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
My journey through the reservation process with Gary was professional, admirable in his technique to listen, inform, and accommodate me through the process.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.