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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Hotels in Vancouver BC were booked up on the two dates we badly needed rooms. Sandro made an outstanding effort finding then booking us into the only room available at the Tropicana Suite Hotel. Thank you, Sandro, for alleviating our stress and anxiety.
The customer service rep was so very helpful. She answered all my questions. She went out of her way to help me and was patient.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Was a very good experience. I did not give correct location and had to have him redo reservations. I also made a mistake typing in my cc expire date and Edgar was very understanding.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
He was clear and concise when talking to me. He read back all information that I had given him so there would be no mistakes.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Troi was polite and very much going by his script, but when I came to hotel we were adding the dog fee and they were confused because it was way overcharged. He kept telling me there was a cancellation so I was fortunate to get a room when the hotel was not overbooked. Seemed like an upsell. Not sure if I will use reservation.com again.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
No availability at the hotel we called for, Julie was helpful enough to check other nearby places and booked us in.very pleasant and helpful. Thank you
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Rigoberto was great in helping me make our reservation. He did checking to make sure the pool was working as the hotel we were currently at the pool was not working. He was very knowledgable & very friendly!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Our experience when calling Inn on the Lake... Lady we talked to was very Pleasant, and knowledgeable... much appreciated. Can't wait for our stay, heard so much about it thank you...
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
When I called to book my room, the lady who helped me was kind and patient and answered my questions. She found a room for my family and myself. She was very helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
You booked me into a high priced room. Everyone else in our party were offered rooms for 231$. I am very upset about this. You did not give me any options. You made it sound as if that is all there was. This is not the service my friends - several other couples, traveling with us got.
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Ebony responded to my call with clear questions and informed responses. She secured my stay at a price I like. Ebony was accurate and efficient. In less than four minutes my room was reserved!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
It was the most frustrating hotel booking I have ever had to deal with. What had happened to the personal touch with guest. It will most certainly stop me from booking with Ibis again
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was so helpful with the reservations, the motel said there was no reservations amd made me pay for the room for 2 nights even though I had already paid through your website and the motel manager said that the reservation number i had was wrong and it wasn't. Then Julianna called him and she fixed it and the motel gave me back the money I paid. But if it wasn't for Julianna I would have lost a lot of money, she didn't stop until the issue was resolved. So thank you for not giving up! She was so nice!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Great experience! Luis Alberto made my reservation so quickly and easily! Confirmation sent in less than 5 min. Very impressed!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Santiago was very professional and curteous, He talked me through some difficulties I had with my credit card number, and gave me the room I needed for my stay in Ft. Wayne. Great job. Thanks
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I truely appreciate someone you can talk to and can also answer questions that I have. All of my needs where taken care of and everything went very smooth.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
At first, I thought I was talking to a live body but then after the conversation went on, I realized I was talking to recording ( AI) which totally bummed me out because that's somebody's job that was teaced. I prefer human contact.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The agent l lied to me l told him Expedia had it for $79 a night which includes taxes. He said no we would be charged them w cell phone We checked in so l made reservations with him, turns out at hotel they would have charged me $144.59 and he charged me $239.00 do not believe this site I.
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent customer service. Held the line waited could do this and im older. So glad it was a human. Gives me hope. Excellent ****
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Victor Adony did an amazing job at getting me to see the importance of booking reservations when I did, because as we were making the reservations, the rooms almost sold out! Essentially, I would've been out of luck had Victor not offered me a great rate and expressed the importance of booking right then and there, as opposed to me trying to reserve late, looking for a lower room rate lol. Thanks buddy!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.