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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Excellent customer service and excellent communication skills. Very polite and very thorough with setting up reservations over the phone.
Very pleasant- quick easy - he was very friendly and compassionate when I told him we were coming into town for my mothers funeral
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She was very helpful and professional and did her best to accommodate my family needs during this process.
I believe she did a great job!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The woman I spoke to on the phone was very pleasant, very accommodating, and even took care of my cousin who was a veteran with a service dog
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Well I called two hours earlier and after I went through the hole process waiting for my email and text confirmation we got disconnected, I waited for an email or text one never came so I called back and got this guy who helped me without fail. The room for two days was more money. Whick I wasn't happy about but I got a room for two nights anyhow. Im glad I decided to call back because it wouldn't have be good if I couldn't get room. He helped me with a smile and laughs. Greatly appreciated.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
VERY HELPFUL. GUIDED ME THROUGH THE ENTERING OF CREDIT CARD INFORMATION. SHOWED WILLINGNESS TO ANSWER QUESTIONS. SPOKE FAST, BUT CLEARLY.
ONE ITEM, CHECK IN TIME FOR THE HOTEL IS AT 4PM NOT 3PM.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
After about the fifth attempt at getting customer service, I was getting very frustrated. This young lady took good care of me and got me the reservation that I wanted. This is very much appreciated.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called the Hilton number to make a room reservation at the aembassy Suites in San Rafael CA. It was complicated and Jose Gilbert was a huge help. He also helped me by referring me to correct a previous issue with a reservation in New Mexico. Very glad to say in a scale of one to 10, he is a 20. It is all too rare these days to find such professional and knowledgeable service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Mr Bernardo Hugo is an outstanding professional who took the time to correcting my issue with taking care of problems. He was very knowledgeable, he got my hotel reservation fix.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Sometimes it's easier to make a quick phone call. At Marriott they ask you only a few questions and book your reservation… That was a relief!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I am a first time visitor to this area. Alejandro told me the distance to the hospital & how to arrange transportation. He was extremely helpful & answered all of my questions. He made the booking very easy. He is a real asset to this hotel!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The clerk that served me was very efficient and polite and answered all my questions. Service was fantastic and helpful. She's a keeper.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booking 2 rooms for a honeymoon stay in new orleans.very helpful with reservations and discussed places to visit. He went above and beyond his job making sure of a great visit
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Making Reservations can be a Task. The Team here has done a helpful job. Ed has made this to the point of knowing this is what we are good with. Life has many twists and turns and is our job, with help from others, to Be the best we can! This May be for just several days for an challenging event in a month, Ed's confidence and encouragement, helped! A few great answers from Kevin yesterday, Thank You! Cheers to the Future!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Steeve took my reservation over the phone for Tru by Hilton Lake Charles. He told me multiple times my reservation was refundable and I could cancel by March 14th at 6pm. I never book anything non refundable. Now when I try to cancel it says "pre paid" non refundable. So I had to submit a ticket to review my phone call. Thank God they are recorded bc you will hear Steeve repeatedly tell me I ca cancel the reservation by "March 14th at 6 pm". What a head ache. Horrible experience.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Easy to book reservation and rep paid attention to detail. Needed handicap room and noted my reservation my favorite room at this location in case its available.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I never write reviews but feel compelled to after this experience. You can never get a representative to give you factual information and they hang up once you are placed on hold. Would not recommend.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Agent was very polite but didn't get me the best price
The rate at the hotel was $132, he charged me $202. I'm a Hilton Honors member but I feel violated by such a difference in price.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
My reservation was smooth and trouble free. The agent was more than helpful on questions I needed on the location of your property.
2 thumbs up!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
You didn't express that you were a third party making reservations and charged me fraudulently as far as I'm concerned. You introduced yourself as being Best Western. If you had said you were Esperian I would have said I didn't need your service.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.