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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 5,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Clear and good communication
Easy to make reservation
Made me aware of options
Which were very helpful in making a decision about where to stay
I needed extra help securing a one bedroom, suite, and had difficulty in the town. I would preferred it in.
The reservationist helped me secure a one bedroom suite in a different town and as it turned out, it was the same hotel. I was going to be staying in the day following so it worked out beautifully. She did everything I asked, and then some and was very courteous and helpful the whole way through if you're lucky enough to get her on your call, you'll be very happy with the result. Thank you again reservations you help get our travel and stay secured.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jorge gave my family hope, but no guarantees of a room for a mother & daughter time while father is deployed overseas. Would be a nice experience but Jorge was kind to put our name on the waitlist. He offered other options but since we're from Virginia Beach, we just would like to have a historic family visit experience Thank you 😊
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called last minute on day before Valentine Day and wanted a room ocean front. Angel found me the last room available! Yeah! And he was so nice and actually sounded excited for me!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Needed help at the last minute getting a room in Long Island, New York. He did a great job self my issues very happy with his performance.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Tried to secure a 2 queen or King room for daughter in law. Every room was grabbed up before could complete the transaction! 😔. However the reservation attendant did her best. And did not get impatient with the situation.she was able to agree jeadt get transactions completed and at least more than one bed🤗 Kudos to her.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She went over all the rooms I asked about. Gave me prices, tried to find me a room with free breakfast but couldn't. Very nice, very helpful and totally professional.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I found the agent I was talking to very helpful and pleasant. He was patient and help guide me to completion of my reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Anthony helped secure a room for me for August and gave me the needed information as he answered my questions. He even looked up some things to make sure I was comfortable with my decision to book with the Hilton in Niagara-on-the-Lake. I'm looking forward to my holiday there. Thank you Anthony.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Rose was professional and cordial. Gave me a couple of rooms to choose from. It took about five minutes to rent a room, so it was very efficient.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Helpful man i spoke to on phone, made sure that he added notes to say i would be a very late, early hours of morning, as my plane doesn't arrive until midnight.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
At first I thought my experience with Roberto was great, until I found out it was all lies. He told us he was at the hotel(lie) he told us we would not be charged until we got there (lie) he never told us he didn't work for the hotel at all, and totally led us to believe he did.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I asked if this was hotel for making reservations you said yes! I thought I was talking to hotel you told me no double bed rooms available! I wanted to pay ahead didn't know could not cancel! You may have told me but you were a little demanding I say do you want the room! I told you going to my grandsons play he was starring in it! I call 411 got hotel they had 7 rooms and when I called you text back system said I could not cancel! Now I have to bring blow up mattresses!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Albert Enan was the perfect and informative gentleman! Super helpful and courteous! Youns have got a great employee in him and hopefully know how valuable he is to your business!
Sincerely,
Jimmy W Freeman
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had trouble making a reservation online. I kept getting declined. It suggested I call and I did.Because I had tried several times & declined the bank shut my 2 cards dowm. I went to the bank and got that fixed, then called back and we were able book the reservation with a $30 deposit and payment due at checking. He qualified us for senior citizen and disabled veteran discounts. Which was great. He was pleasant a ND very helpful. 5 star treatment all the way.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Helpful, making a decision while driving easy. My Daughter who is 9 was able to confirm the reservation with my card with James' help!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
We are getting ready for a close friend's funeral and the humanity he showed, the whole world could learn a lesson! Just extraordinary service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Because you handle phone reservations through a foreign company, I could not understand much of what she was saying. She could not pull up my membership information and she kept interrupting me when I was trying to ask a question. I know she follows a script, and she did it well, but she couldn't answer any of my questions. I tried to call the hotel directly but it sends me to the foreign reservation service. I was very tempted to not use a Marriott hotel and I'll have to give it some thought before I use them again
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
FINALLY got through with someone who listened to us after an hour and helped us successfully get a reservation! THANK YOU for being friendly and understanding!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The reservation agent was smart, helpful, and nice. She listened to my wonderful concert experience that I had the last time I stayed at their hotel. 5-Stars!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.