Reservations.comReviews 5,921

Got ripped off thought I was speaking with the golden nugget directly took my money even though I canceled the reservation 30 minutes after making it was not explained that will lose my money that's robbery

Cesar was easy to understand and helped very professionally. All my requests were taken care of, and I expect to have a great visit with best Western.

Edwin was most helpful - efficient, knowledgeable, and prompt. Very easy reservation process. Wish there were more like him at other places! 9

Spoke with Miguel at the Tsawwassen location and found him to be most helpful to accommodate us on short notice. Much appreciated

We had trouble understanding each other.
I had trouble understanding her & she me. Got name spelling wrong & other information. Long process.

If Elias was AI, he was very believable. I enjoyed speaking with him, he made a reservation, and did a great job. It makes it worth making reservations through Holiday Inn if you get to speak to a real person.

The representative was very helpful looking up surrounding locations that would be close to the hotel I was looking to stay at for the weekend. I appreciate the extra effort from the representative.

I received the help I needed in making my reservation. The service I received was great.
Do not use or give out my last name or email.

Professional helpful efficient kind nice accommodating pleasant understanding willing to help
Nester put forth his best customer service for our experience

Luis was very cordial, patient, and extremely helpful - he even caught an error that would've had me book the wrong hotel for the wrong amount of time! Great guy, 10/10

Ivan was a great help in getting exactly what I needed to book 3 rooms at the Pfister.

He helped with room configurations at the best available rates.

I specifically asked numerous times to confirm there was a shuttle available to Asheville Airport for the morning. You said yes! After you booked my room, you then said there was no shuttle! I would not have booked the room. I needed an airport shuttle. Now you refuse to refund my unused room cost! This is unacceptable! I'd like to see this refund credited to my card.

Jenalyn was great. She was pleasant and listened to my needs for the reservation. Give her a raise. In a world full of mean people, it's awesome to know there are pleasant, respectful, nice people out there.

I had a great representative (Matthew)on the phone to make my reservation for my stay at the landing. Very nice,, courteous, friendly. I appreciated his help and kindness. So thank you very much.

James helped me make a reservation on an old I-phone. Thanks a lot. He should probably be watched for a raise and a promotion.
Mike M.

Was very good dealing with the agent. The only thing was that they agent should have advised that the booking from Canada was in USD and if there was an option to book in Canadian dollars. He was very helpful and pleasant and spoke English very well.

I thought I was calling the hotel directly. They answered the phone using the name of the hotel. Said I was getting a conference rate. Did not tell me the room was prepaid and immediately charged my card. I called back right away to cancel and was told the cancellation rate is equivalent to 1 nights stay. I said hell no. You misrepresented yourself and I will be getting a full refund!