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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Thank you Armando! My cousin & her teenage daughter had to travel from the Yukon for major eye surgery and need more time to stay put & start to recover. I was able to extend their stay & Armando was incredibly helpful and caring through the entire process.
Was on the right path but wasn't speaking to a person so the communication is not right. Had to repeat phone number and email like 10 times and then booked me with the wrong hotel in non-refundable because it didn't take time to review my actual reservation that i was adding to. Literally defeated the whole purpose of the call as the phone number for both hotels is the same. Goodness
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Stacey was very friendly and professional while booking my reservations. It's so special my friend daughter which I know For 30 years is having her weeding at the hotel terrific
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jorge helped me book my reservation quickly and efficiently. He made sure that all of the details were taken care of and answered all of my questions confidently. Overall, it was a fantastic experience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Terrible. I expect a refund if the cancellation insurance I was tricked into buying. My flight was delayed and I was making a reservation to a hotel. I was on my way to to sleep. The agent included it in the summary very quickly while I had two crying kids in the airport. I didn't know what I was accepting at the time, please refund this $17-$18 charge.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I needed a quick booking for my daughter in a storm. It took over 30 minutes as she couldn't understand me. And the rate was $50 more than Expedia.
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Tanesha was am excellent agent ~ she found a room as requested, gathered our information, repeated the information before booking the room. Very professional and very efficient she did not waste our time, and knew her job well!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Tanisha gave excellent customer service during a time of need for my family. There was a power outage and she helped get a room.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called regarding availability. Wasn't able.to find what I was looking for ideally, but was treated with kindness, respect, and he tried to find something that would work for me. I may be back if I can compromise. No complaints, just good service.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She did an amazing job confirming all of my information, as well as accommodating my requests. She made it such a simple process, it was much appreciated!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Joseph was my service representative. He was polite informative with a very pleasant tone he was professional thank you Joseph.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
My interpersonal interactions with Mr Gerardo were in fact timely, professional, courteous. He addressed all of my concerns and questions respectfully, ensuring that I clearly understood before moving forward, because I am hard of hearing... his patience, and professionalism went far in our interactions. Kudos for a job well done.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I thought this was a hoak as she kept repeating like if she was not very smart, I told her that I thought she was hacking me.
I called back to talk to her but a real person told me that this was AI.
The hotel will loose customers if you continue this path.
And she had problems with my credit card and she was talking while I was giving her my cc number, I thought she was slow between the ears.
Also had to repeat my email address at least 3 times.
I was not impressed
Thank you for taking the time to reach out and providing us with valuable feedback! We appreciate you bringing this matter to our attention.
Kindly,
Briana S.
Jennifer Eileen was very helpful with helping me book a room reservation on a very short notice.
She was professional and efficient.
Thank you Jennifer.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I asked if there was a security deposit required or if I would need a credit card because I was traveling on business and did not have my personals and she promised that would not be the case.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Christain was very helpful in booking my reservation. Very personable and pleasant to speak with. Great at sticking to the objective of the call and was able to get a room booked for us. Thank you!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Very personable and proficient indeed. Very detailed information provided most cordially as responses to questions. Experience was fantastic and could not have asked for better!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
You lied about price and being an actual employee of BW (stated definitely you weren't a 3rd party, you didn't apply my points to the price. Dishonest but don't worry. B W doesn't give a $#*! even though they say you do it all the time, change things on the web. Very dishonest. But they can't do anything about their 3rd party crooks that represent them. I even have 2 recordings showing how you lie. First I talked to Alex. (spelled the name on recording) Then, Ian wants the review. Texas attorney general will be notified, with all emails, text and recordings if I'm not refunded the difference in what you charged and what the BW Charge would have been at $101.99 a night x 2 nights (military discount). Also $25 for 5500 points you said you applied. All on recordings. Want to hear all the lies. Contact me with your contact # and I will provide to proper personnel. Not the lying dept.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I dialed into Hilton Hotel to speak with someone about availability.
Jolene spoke to me about it with full details of my requests to completion.
With clarity and delightful responses our conversation was most enjoyable.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
It's been good and peaceful as I grieve the loss of my fiancée on this Christmas Day
All agents I've dealt with have been good. Just need to remember to get ice bucket when checking in.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.