Reservations.comReviews 6,013

Pulled in the place, looked abandoned. There was 2 other cars in the parking lot. I asked a woman if she had stayed there. She said she's leaving because her room was filled with roaches, went in where my husband was checking in, and they were telling him he had to leave a $100 cash deposit and told them we are not staying cancel the room. Went to a different hotel have already called american express to dispute this charge

When I called to make my reservation I specifically asked if this was the number for the Nugget in Sparks, Nv., but was not given an actual answer. When I was told the amount of the stay I had to ask 3 times for a specific breakdown of the costs, room, taxes etc. Although pleasant, I felt he was evasive.

Thanks JN you were sooo nice. And listened to us you had a lot of patience and helped us through are booking you are truly an asset to the hotel hopefully we'll meet you when we stay dan and kelly

I was quoted the wrong room after I specifically asked was it the jacuzzi room and was told yes…I arrived to check in and it was not the room I requested and told non refundable…He misrepresented himself as the hotel desk and not a third party

The person with whom I spoke was unbelievably patient and helpful. I was at a crowded airport gate, and it was so loud that I had a great deal of difficulty hearing. The agent who helped me on the phone was so kind and thorough. They did not rush me even though I needed them to repeat time and again. They made sure that I had all the correct information.

Brian was very helpful and explained about policy and protection about canceling the reservations it is full refundable 24 hours before check-in date.
I call today to cancel my reservation and it's none refundable. Please let me know.

Rowena answered my call for two room reservations on New Year eve. She did an excellent job, very careful and helpful.
She made sure my reservation was correct in every aspect. Emails arrived very promptly confirming two reservations.

We have called several places and we did not feel like we were being pished into it as we have cancelled many times. But when we have talked to Kim she was patient with us and made is feel at ease!

Excellent customer service. Very knowledgeable, accommodating, understanding of my needs for this reservation that was last minute on New Years Eve.

My booking with Tru by Hilton was so incredibly professional, easy, and Carlos was a pleasure to speak with! Thx so much for making what can sometimes be a stressful process a pleasure!

I felt heard and appreciated by Jolene.
I did wonder if she was AI because of her cadence and way she repeated things exactly the same way.
No matter. My experience was great.

Armando Joel was very patient with me in adding a new reservation to our existing reservation. He took his time and was very polite and not a chatbot which I appreciated.

Everything went smoothly, rep was courteous and professional. However, although my name was spelled out letter by letter more than once, it was still incorrect when I received my email confirmation. I now have to get that corrected before my arrival in order to avoid problems.

Can you say HORRIBLE? This room was so bad we didn't stay 5 minutes. Dark, dank, smelled of a combination of cigarette smoke, body odor and mildew. Giant rips in the carpet which were covered with food scraps and trash from God knows where. No lamp shades at all. We were afraid to pull back the covers and look at the bedding. And, get this -- NO REFUND! How's that for service from a name we thought you could trust - WYNDHAM?

I was told by the rep that parking was included and also I asked 3 times if breakfast was included and the person said yes. And when I got to the hotel it was not.

While we got a reservation- we were told by Cyro that there were no double beds available for the cheaper price, and we had to prepay. Once we got to the hotel- the entire hotel was empty except for 2 other cars. The reception desk was not phased that we were lied to. We will never stay at a Best Western again.

I called to make reservations for my son. She was so accommodating, I gave no complaints. She is a person we all want to dedd as l with. A person that is professional but compassionate. Thank you 😊

Lauren the associate who helped me book our room, was very understanding, patient, kind, and answered my questions and double checked my information for our reservation was corrected went through step by step with it all!