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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Very pleasant "Live Agent", Jorge Andres, from Texas. Previous was with a AI that couldn't understand anything, and kept saying she couldn't understand my credit card number. THIS Ai phone number was on the website we looked up for Hampton Inn, so one would tend to feel it was legit. BEWARE! As it went through and now I'll have to fight it! Back to Mr. Andres, he was kind, patient and informative. Very personable and showed he cared!
I am hard of hearing and was grateful to have Hugo help me with my reservation. I am not experienced with the ways that are now required to complete a reservation. Hugo's patients was a joy.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She was very kindly and he was easy and fast by reservation. It's good to know that you have a good personal working in the hotel. I will recommend this hotel to all my friends. Thank you.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Johnathan Salvador was very helpful making us a very last minute reservation --2 adults and a 70lb dog. He checked several properties and even compared room types, prices, and dog policies.
Thanks so much!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was misled to think I was making a reservation for the Hilton Tucson and instead was made for the Best Western.
Know I have to wait for a refund and that is if it is accepted. I even confirmed with the agent and he did not answer.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Hector provided outstanding service. He was friendly, professional, and went out of his way to help me make a reservation when the website was hard to navigate. A true asset to the hotel.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I book hotel rooms for our employees often and I do not like calling reservation lines because they take too long and you feel like you're being held hostage. Tammy was great right to the point and I was off the phone quickly. Perfect
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
My original choice for a hotel was fully booked, and the agent was able to direct me to another hotel in the immediate vicinity for the date I needed. He was very efficient and helpful.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jorge did an excellent job booking 10rooms for family as I need to be in Pittsburgh for funeral. He made it seamless. Explained everything to me. During a difficult time I am having to handle he took great care of me.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I spoke to Abby. I booked for 5 nights. We are 2 woman who are Leaders of this convention. With tax we paid $443.00 per night. We want the convention rate. Please help me with this situation. If the leaders can't get the convention price who else are you over charging?
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Great 👍🏽... the person who l talked with was knowledgeable and very professional. L liked the way he quickly set up my reservation at the hotel.
He also answered my most pertinent questions. Thanks in advance...
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Richard worked with us very closely on getting our needs met with our reservations.
He was thoughtful & patient with our questions & reviewing our reservation met our expectations.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
This is about my fifth stay at Choice Motel at Sabino Canyon & Tanque Verde. It is always a pleaure to be greeted by the motel desk staff and welcomed back. Diego Alberto has always assisted me with reservations and checkin. He makes sure I have a room on the first floor near the parking lot because I have a disability as well as two small dogs. Because he is so helpful, it is one of the main reasons why I choose to return here when I am in Tucson.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Booked by phoning what I thought was the front desk for LaQuintas hotel in butte Montana
Upon checking I was informed that I actually booked thru a third party
Was told the hotel had only one room left which was not the case upon arrival at said location. Front desk could do nothing to help me
Not the experience I was hoping for. However the person I spoke with was very pleasant
Thank you
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I spoke with Karen at Victorian Inn in Monterey. We always stay there in January. The weather is usually wonderful. She helped my get a great deal on a room we always love. Thank you Karen.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Melissa,
Went above and beyond to represent your outstanding Staff. I have been attending Mid Winter Conference in Corpus Christi for now 5 years, Melissa is very Professional and represents your Hotel above and beyond to make sure all our reservations were taken care of.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Noah booked two rooms that are in fact NOT pet friendly which was my original request - I want a refund with no penalty and request pet friendly rooms!
Greetings Anne,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Melisa told me there were three rooms available, booked two, (raising the quoted price in the process) and then informed me that suddenly the third room was not available. I told her that was unacceptable and to cancel the booking. She did not. I will not be using reservations.com again.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
It was a late start n knew I wouldn't make it all the way to PA that night. She was able to get us accommodations. Which helped us in so many ways. Thank you for that. Beats the experience we got when we came to Prince Albert. I'd come back to you guys forshre if needed.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Sharon made my check in very easy, was really pleasant, and carefully explained everything in detail. Also very patient and nice answering my questions!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.