On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,015 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
We monitor reviews for authenticity
She was phenomenal! Very easy to book my teams rooms! She was knowledgeable & easy to work with. She took the time to listen and got us booked quickly. She was very professional as well. Honestly, I wish I could request her for future bookings! Give her a raise! Thank you so much!
I had a wonderful, warm, effective and easy experience booking the hotel room. Jorge was most helpful, polite, kind and professional.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
My interaction with Christina was very professional. She made sure of the accommodation were what I need for my husband's disability
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Made a surprise father/son trip reservation. Christian was so helpful in answering my questions. He was so pleasant and courteous. Thank you Christian!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Linda so so courteous and eager to assist me with booking my hotel room for the weekend. She was exact with a hotel near the hospital where I'll be visiting.
It's just rare to engage with people who seem to ENJOY what they do. She made me smile. Room found and booked in under 10 minutes.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Victor was patient and very professional in helping us find a reservation after the Westin was fully booked. He was courteous and the experience of booking was stressless.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was very disappointed. I was verbally confirmed on a room for $281. Then merackously it was gone. I was forced to get a room for $303.
Not happy with the bump up after verbal confirmation.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Armando Joel was very helpful in making our reservation at the Lawrenceville, GA. Hampton I appreciate his patience since I'm older and slow! Thank you, Armando!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Customer service was helpful. (An upbeat group with a bit of laughter and camaraderie in the background). I appreciated the repeat of confirmation location and room details.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
First of all she is acting like she is a robot repeating things making the process more prolonged than it has to be which in turn started to frustrate me not to mention with her trying to be so perfect she screwed up my whole reservation first the card u give is just to hold the reservation she charged the card second she asked me for my guests name i gave it to her and she put her down as the person renting the room now im here at the hotel cant check in until my guest gets here because its under her name and the agent clearly asked whats my guests name thats a special kind of stupid sorry for my remarks but thats how feel i never had an experience like this!
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I was unable to make a reservation on line so I called the reservation number and Sergio was able to book a 4 night stay for me for this weekend in a nearly sold out hotel.
He was extremely polite and very helpful. He explained what he was doing every step of the way.
I hope everyone at the hotel will be as lovely.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Oscar directed me to Paso Robles Inn when Hotel Cheval was booked. I was happy to reserve one of their last rooms for a special Birthday celebration. Thank you
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was grossly over charged. I was told there was only one room in town left. I was told I couldn't get a single room. There are a lot of open rooms. All kinds. Not happy about not allowed a refund either. Where on line it says free cancellations. Not happy one bit with this service & it is my last time ever using your service again as well as tell all my co workers, friends and family about this terrible experience. I would have given no stars but I guess that's not an option either. You should be ashamed for the continuous lies & deceit
Greetings,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
After arriving, apparently my special requests weren't noted. I needed a handicapped room on the first floor. One employee blamed another. Didn't realize bathroom was not handicapped accessible until late night. Finally had to move all my belongings to another room after waiting to have that room cleaned. Not fun for disabled people.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Had issues with checking in online because of the reservation being a little bit more complicated so needed to speak to someone in person. Very easy and seamless experience! It's always nice to talk to a person and not a computer.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I had to make three separate reservations plus deal with my credit card company. She handled each quite well with clear explanations. The best experience of a frustrating morning
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was great. Disappointing that I can't book the wedding code for the block of rooms - not sure why - told to contact wedding planner?
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Called to get rooms for my daughter and her family and it was very last-minute but Jose was a fantastic help and we had rooms next to each other in minutes! At a great price! Thank you, Jose Manuel 😁
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I needed to book a room at the last minute and this employee found another room in a partner hotel to accommodate my daughter and I for a very important occasion! We are forever grateful!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
This was my third call to reserve a Marriott room in Springfield MO. The first live agent disconnected us. The second call got me an automated assistant who could not get my mailing address correct after 15 minutes on the phone. The third call was a refreshing improvement. Alina did a great job, thorough and reassuring.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles