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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,018 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Very polite, thorough and professional in dealing with our reservation. I highly recommend her would give her a 10 out of 10!
I had called another site and was not happy with price, but, called another hotel and Mark was the agent again he was very pleasant and helpful.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
My experience was excellent! I can't recommend Raemarc enough. We need more Raemarc's in the world. Very thorough and absolutely pleasant to talk to. 10/10
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had Thomas to book, right off the bat he was pushy couldn't understand many things he said from his poor headset I even mentioned that but he did nothing to fix it.
I explicitly asked for a certain type room. After contacting the hotel I found out he booked me in a standard room! Im very pissed off about this i asked for a balcony several times and he agreed. The pictures for the room he booked me in on your link was the most expensive suite. Complete BS.The deception he used is pathetic! Im filing a complaint in multiple places including the hotel for this scam of a reservation service.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
ERICK deserves a raise and an amazing vacation at one of your properties of his dreams! He took the time to make me feel special and answered all my questions with grace. I trully dont know this person but he reminded me that the world its still good. Cheers to your Erick!
Marisa St Pierre
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Made the call helped quickly and was on
My way. We stay here multiple times a year traveling back and forth to one of or business. It's always clean and has a nice breakfast.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
The reservation process working with Joshua was quick and easy. He was able to answer my questions quickly and was very helpful. Is job performance was great! Thank you!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I phoned the Reservations center today because my internet was spotty, and I spoke with Kimberly. Through her work and her persistence, I ended up with a great reservation in Sedona that was exactly what we wanted, plus a view of the Red Rocks from our room. Kimberly was able to apply my AAA membership for a discount and got us a great deal. Thank you!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I called Holiday Inn and spoke to Patrick. Patrick was very patient and pleasant in providing the requested information needed for my upcoming trip to Owensboro. I look forward to personally thank him upon my arrival 🤝.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
From the first moment of the call to the last, Borja was polite, attentive and very helpful. He answered every question and concern, and did extra checking on availability and made sure I had all confirmation info before the call ended. He gave all the customer service hoped for.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Over charged us by $120/night for our rooms, and rude on the phone during booking. We will never use again
Call the hotels directly
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I talked to Joe about reservations! I ended up making reservations at the wrong Springhill suites. I even asked him if my sisters were staying at the one we were making. And he said yes. But yet they are at the Springhill suites in Keystone! And they will not let me cancel the reservations! Very upset and very disappointed.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Very polite and professional. No repeating instructions or information when obtaining the necessary documentation. Nice to talk with a person and not AI
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
My experience was a pleasant experience and with a mind of ease! The representative made sure that I was taken care of and answered all questions and gave me the best possible rate for my reservations. I will be glad to do business with him again. Jesus was awesome! Job well done 👏!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S
Juan Carlos was excellent. He was patient very professional extremely polite and took his time explaining all my options in helping me make the best choice for me. He is an exceptional customer service rep
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S
Literally the best customer service rep! So kind and so accommodating and extremely helpful. Making the reservation was quick, painless and easy and I appreciate all of his help.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S
I like talking to real people to book a hotel. Roman was excellent. Took care of everything. Thanks for the great personal experience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S
Almira was informative, transparent, knowledgeable of the hotel's amenities & policies, and very personable & professionally polite.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The amount that wanted was okay since it was convenient to have a cab bring me over to the Inn, and all I had to do is tell him my name and he gave me the key, so everything was set up when I got there. Thank you.
Fred Lothrop.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S
Although not his fault it is a damn shame your reservations personal are not giving the same price that is on your website. Not 3rd party one either. I canceled and booked my own room and saved 50.00. It is unacceptable standard of practice
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.