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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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It was terrible. We have gone too far towards automation. The call was extended because it kept pausing after I gave my info. Several times I had to ask are you still there. I stopped asking questions to get the call over with. I asked to get transferred to a customer service agent to give my complaint then I got transferred to another robot and when I didn't answer their questions properly they hung up on me for the amount of money. I'm paying for one night stay it was awful the way my customer experience went. I'm so disappointed. This is not what I expect from the Hilton chain.
The agent was very knowledgeable although I would prefer speaking to a live agent rather than have agent and robot or your AI should I say but overall, it was a very good experience very knowledgeable
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called and explained it my situation tto Fara Mae and she reserved a handicapped room for me very quickly. I was debating about where to astray, but because of Fara May when I return next week, it will be to Best Western.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had to call my husband for a card number and he patiently waited for my who husband who was driving to pull over and give me the correct card number. I'd say he went above and beyond.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The wait in the phone was maybe five seconds - amazing! Jesus was very professional and very friendly. He spoke clearly and answered my questions without hesitation.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Booking a room for my husband who is traveling and the agent I spoke with was Abraham! He was great answered all my questions and concerns. Booking was easy and simple!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
I just made a reservation for the Lodge at St. Edwards Park with Patrick. He did a very good job of communicating, making sure I understood and answering all of my questions with kindness and clarity. It was a very good experience!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Geraldine was extremely helpful in putting together my reservation at the hotel. I greatly appreciate how smoothly it was handled.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
She was friendly, helpful and personable. She explained a few things to guide me through the process and spoke clearly, which is always helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Booked the wrong hotel in the wrong city. Did not correctly get my email address despite spelling it twice very slowly. I need to cancel the reservation he booked.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I'm not sure if I was talking to a person or a robot but that said, it was very efficient experience, our hotel of choice was full, but we were found another room in a different hotel
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Kraig was incredibly helpful. When our first choice was fully booked, he found a spot super close and worked within our budget. He was very patient and professional. Thank you, Kraig, for a great experience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jean was so pleasant and professional with making my reservation that I just had to give her her props. I was so nervous but she calm me down as we will be in Illinois for a funeral. Thanks again Jean.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Great help to book for another night. But could not help with cancelling. When transferred with no confirmation number I got no help.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
The young man who helped me with my reservations was very polite, and helpful.
Wish you were the world would be a better place if Customer Service was as polite.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Great Customer Service easy to use and she had us booked and everything sent to appropriate emails for confirmation within 5 minutes.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Jimwell told me that the room price would be the same whether I booked through reservations.com, or at the front desk of the hotel. That there were only two rooms available, and I better book it quickly or the room would be booked by somebody else. I took his word for it.
However, when I got to the hotel, they quoted a price of $50 less per night than what he told me. And there were many rooms available.
At the desk, my room would have been $101 (with taxes, etc.), while this "3rd party" charged me $151.
I will not make reservations through this company again.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Carlos did a good job! Not sure about purchasing the protection insurance. I really don't want it and didn't know I was purchasing it.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
Making a reservation with Vivian was very easy. This will be our first time staying at a Sheraton. We have been Hilton Honors guests for over 20 years, but we don't support anyone or any organization that supports ICE!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
This desk clerk was knowledgeable, helpful and very professional. He heard my request, answered my questions and summarized the conclusions. He represents your brand extremely well!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.