Reservations.comReviews 6,019

CALL VISA or your credit card ASAP and "Dispute the Charge." If more customers complain about the sketchy things Reservations.com is doing they could lose their merchant accounts with the credit card companies. Like many others here, I thought I was on the actual Canadian Hotel website but somehow?! It went through Reservations.com where the cost was over $100 more (partly due to USD exchange and also a $19 service fee). I caught this on my online credit card statement a few days after making the reservation and called Reservations.com to learn they will make ZERO effort to make this right. Oh and also, the email sent said non-refundable but I'm certain the online reservation page had "Refundable until..." Call your credit card company and file a dispute.

I googled a specific hotel to make a reservation and was switched to reservation.com. I booked thinking all fees covered and found out immediately via my AMEX that I was charged a $14.99 booking fee. Within minutes I cancelled (after being warned I could not book again at this hotel) but told no refund of booking fee. Customer Service Rep was horrendous on phone. Even if I wanted to would never use his device again

And to make matters worse, I called hotel directly and got a rate with taxes over $125.00 LESS with free cancellation up to one day before checkin.

So not only a ripoff but thievery.

If I did not have to stay at hotel would find another place

When I check in will give the GM a piece of my mind

TO EVERYONE - DO NOT USE RESERVATION.COM. AND BEWARE THAT THEY DO NOT HAVE THE LOWEST RATES AT ALL AND CHARGE A NON-REFUNDABLE FEE

Charged $200.0 for a $135.00 a night stay. I cancelled the reservation but instead they changed it twice. They have no customer service, the number they list doesn't even work. Stay far far away... would give them a negative 10 stars.

I called the reservation number thinking I was calling the Days Inn Reservation number. I was trying to book two rooms. The gentleman (whom I had a difficult time understanding, probably because he was in the Philippines), quoted me a fee. When I questioned the fee because it was higher than my sister just booked a room for, he stated her fee was without taxes and service fees... sounded legit. He asked for my credit card number to hold the rooms. I specifically stated that I DID NOT want my card charged because I would be paying cash for the rooms. He stated he just needed the number to hold the rooms... again, sounded legit. After booking, I spoke with my sister and found out she received a price much lower than mine by going through booking.com. My thought was that booking.com would be cheaper than the Days Inn site because they were working with a larger number of rooms, so I went ahead and booked an additional two rooms through booking.com and got my rooms cheaper. Immediately called the number I initially booked the rooms with (in the Philippines) to cancel and was told there was a $14.99 fee! NO WHERE on the initial website did it show a fee. As a matter of fact, I had to search for it on my confirmation email (which I received AFTER my initial booking). This is a total scam... they say it will take 10-15 business days to receive my refund! They charged my card even though I never authorized it and was insistent that they do not use my card. I will be fighting this charge with them and will authorize my credit card company NOT to pay them.

I AGREE WITH ALL THE NEGATIVE REVIEWS. The web site appeared to be the actual hotel reservations page. There was a non-disclosed non-refundable "service fee" of 14.99. The taxes and fees added were $39.82.
On hotels.com or booking.com the room would be the same price as on reservation.com but the taxes and fees for the same room would be $28.80, and there would be no service fee.
So reservations.com scammed me into paying $26.01 more than on another booking site.
DON'T USE THIS SITE!

I thought I was contacting the travelodge Moncton, I asked the operator for a room I was looking at on Wyndham website, the operator said he could do better and continued to talk about slot of nothing. He was hard to understand and kept me on the phone forever. I asked for a confirmation to be emailed, two minutes later a non refundable confirmation was received the hotel was in US $ and service fees which were not mentioned, the room was to be 115 canadian ended up being $120.00 US yet I was told it would be $80.00. Trying to cancel ten minutes later ( of course the runaround) when it was finally resolved, I was told I would receive my money back within 3 days yet there email states 15. Also they helped themselves to 14.99 US without my authorization. Never use and beware of reservations.com.

I put in a hotel name and it took me to the hotel & it looked like the official website. I booked my reservation (weeks away) but the price was very high and, they charged me a fee to book. I immediately realized it was not the official site & called to cancel my reservation. The woman asked why & I told her I was mislead to her website & that their prices were higher. I gave her my confirmation number to cancel and she refused. She just kept asking how many rooms and how many people... I don't think I've ever experienced worse customer service. I hung up and called support. They cancelled my room but when I asked for the service charge refund, they said it was nonrefundable. I asked to report the rude agent & the man said he would put in a investigation report. I will never use them again but they present the exact same home screen as the hotel so check carefully that you are not using them! Higher price than hotel offers and a service fee... This business needs to be SHUT DOWN!

The price they told me was not the price they charged me. I contacted them 4 times over the phone explaining what the issue was. I was promised a refund which I never received. After contacting them again, the gentleman I had spoken with try to lie to me how he didn't promise me a refund. End of the day I was ripped off with about $90.00 for a simple hotel reservation. NEVER ever booking through them again. Horrible assistance and help line.