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Reservations.comReviews 5,922

3.9

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reservations.com
Founded in 2014
Orlando, FL, United States
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Reservations.com Reviews Summary

Reservations.com has a rating of 3.9 stars from 5,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.

This company responds to reviews on average within 1 day

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Canada
1 review
0 helpful votes
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Super8 abby
March 1, 2026

So I googled super8 Abbotsford before we left home and called the number provided talk to some lady booked the hotel told her we had 2dogs and wanted the outdoor suites. So upon getting to super8 to get our rooms the lady on the phone was from Expedia and didn't even say I had 2dogs and wanted the outdoor suite as it's easier with the dogs I dont recommend calling them call the hotel directly as they lie to you and say they are the hotel but the aren't. Not mad at super8 at all the were super nice and accommodating

Date of experience: February 18, 2026
Hotel P. Reservations.com Rep
11 hours ago

We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Macao
1 review
0 helpful votes
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Reservation phone call
March 1, 2026

Very pleasant and helpful customer rep.
Asked me about which organizations I was apart of for discounts which I had not thought of to ask about.

Date of experience: February 18, 2026
Hotel P. Reservations.com Rep
16 hours ago

We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Illinois
1 review
0 helpful votes
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Great job was experienced
March 1, 2026

I booked a room for my grandson fifth birthday. My agent found me the room I needed. She was excellent. Highly recommend her.

Date of experience: February 18, 2026
Hotel P. Reservations.com Rep
16 hours ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Illinois
1 review
0 helpful votes
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Great service
February 28, 2026

I happened to want/need to speak to people when making reservations, I have a lot of questions.

He was patient, kind and knowledgeable! Perfect transaction!

Date of experience: February 18, 2026
Hotel P. Reservations.com Rep
1 day ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Montana
1 review
0 helpful votes
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Finding a motel for concert day
February 28, 2026

Erasmo was super patient and listened to what I needed. That being placement in town and price. Found discounts and made it a great efficient experience!

Date of experience: February 18, 2026
Hotel P. Reservations.com Rep
1 day ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Washington
1 review
0 helpful votes
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Alejo@ Baymont
February 28, 2026

I needed to make a last minute reservation for a hotel and Alejo@ Baymont came through with flying colors!
He was very polite, respectful and accommodating. Thank you Alejo

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Utah
1 review
0 helpful votes
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Hotel Booking
February 28, 2026

The person helping me was very patient with me and very nice. She answered all my questions. She was able to get my reservations for the rooms I needed!

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Kansas
1 review
0 helpful votes
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Motel reservation dodge city
February 28, 2026

Very nice guy. Took care of everything without issue. We were trying to get home after our town was evacuated due to a fire. But the road was closed. So Dodge City is closest to home really appreciated Russell helping us. I was kind of flustered.

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Canada
1 review
0 helpful votes
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Well done Ruben
February 27, 2026

Thank you for a very good experience booking our hotel stay. You left me feeling heard and appreciated and I know we'll have a great stay in Calgary. Again, well done Ruben and sincere thanks.

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

New Jersey
1 review
0 helpful votes
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Promised and did not deliver
February 27, 2026

In making this reservation, I explained that it was due to a weather related incident that my son could not get home. I was quoted a resort fee, which then the agent said she would remove when my son got into Circus Circus ended up getting charged well. Over what was quoted we spent an extra $144 that was not quoted. I am very disappointed and very unhappy

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.

Texas
1 review
0 helpful votes
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Great Reservation
February 27, 2026

Jorge Andres was very helpful in answering my questions and getting me booked with a handicapped assessable room.
It was pleasant working with him.

Date of experience: February 17, 2026
Hotel P. Reservations.com Rep
2 days ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Missouri
1 review
0 helpful votes
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Jeremy is great.
February 27, 2026

I called because I'm was hesitant to reserve online. We are coming in for the SEC tournament so i sure of the schedule. Jeremy was very pleasant and helpful. She assured me I would be able to cancel without penalty if needed.

Date of experience: February 16, 2026
Hotel P. Reservations.com Rep
3 days ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Texas
1 review
0 helpful votes
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Great experience
February 27, 2026

If it wasn't for Diego, taking my call, I wouldn't have found a comfortable room to stay in. I travel every weekend and this is my first time in Brownsville. It was the easiest Booking I've done by phone call 👍🏼

Date of experience: February 16, 2026
Hotel P. Reservations.com Rep
3 days ago

Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

South Carolina
1 review
0 helpful votes
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Misleading and deceptive
February 27, 2026

He lied to me from the beginning. Claimed to "overflow service" for Hyatt when I questioned whether I was speaking with Hyatt. Did not tell me the reservation was non refundable until after he got my credit card information then said it was too late. STAY AWAY FROM RESERVATIONS.COM!

Date of experience: February 9, 2026
Hotel P. Reservations.com Rep
3 days ago

We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Indiana
1 review
0 helpful votes
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Easy Booking!
February 26, 2026

Booking a room for my son who is traveling to Los Angeles for his new job. Thank you for making it quick and easy and answering my questions.

Date of experience: February 16, 2026
Hotel P. Reservations.com Rep
3 days ago

We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.

Arkansas
1 review
0 helpful votes
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Medical Reservation
February 26, 2026

Making the reservation was easy. Explained that we needed a mobility accessible room prior to a surgery and Julio was most helpful in making the reservation to meet our needs. Very courteous and friendly.

Date of experience: February 16, 2026
Hotel P. Reservations.com Rep
3 days ago

We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Georgia
1 review
0 helpful votes
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Efficient and Informative
February 26, 2026

Very helpful in guiding selection of accommodations. Clear and informative with details and hotel policies.
Confirmed reservation immediately.

Date of experience: February 16, 2026
Hotel P. Reservations.com Rep
3 days ago

We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing Reservations.com, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Canada
1 review
0 helpful votes
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Terrible terrible!
February 25, 2026

Booked the wrong hotel. Then charged my card for full payment.
Booked a Marriott Hotel in Palm Beach Florida when I wanted Wild Horse Pass Marriott in Arizona. Confirmation is totally wrong. I called the Marriott in AZ and they said they had no such confirmation number. BRUTAL. Refund my money immediately so I can book the correct hotel myself.

Date of experience: February 15, 2026
Hotel P. Reservations.com Rep
4 days ago

I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.

Florida
1 review
0 helpful votes
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You hung up
February 25, 2026

You asked the dates and I answered, then you asked how many people and I answered and you said " we are all booked up" and hung up. RUDE! You could have said that when I told you the dates I needed!

Date of experience: February 14, 2026
Hotel P. Reservations.com Rep
5 days ago

We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.

Colorado
1 review
0 helpful votes
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Super nice oscar
February 24, 2026

Gentlemen was super nice as read all my questions and helped me make sure I got a nice room on our next 53rd anniversary trip. Thank you so much Oscar.

Date of experience: February 14, 2026
Hotel P. Reservations.com Rep
5 days ago

Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing Reservations.com to be a part of your travel plans!
Kindly,
Briana S.