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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I called in to ask a question about the studio king room I saw online and ended up getting a better rate after being assisted by Rachel!
The young man handled the process well very well despite the fact that I was nervous he was always on point and he got the situation handled and done got my reservation everything that I wanted and need on the timely in a timely matter both for me to be there and it's completing the job.
Greetings Ella,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Rey quickly done, getting all the necessary info without the feel of automation. As a Cust service trainer. I would rather this rep as excellent, he was professional without being cold, had a warm personality that came through as being invested in his job
Greetings Gwynne,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Made reservation, then noticed it was wrong location, she very easily changed our facility to one that was closer to our event
Greetings Barbara,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Jacobo was friendly, personable and easy to understand. He was efficient and effective. He found the room I wanted right away. I actually thought I was speaking to an employee of the hotel. Pity I won't get to meet him in person!
Greetings Linda,
Thank you so much for your kind words and for recognizing Jacobo’s exceptional service. We appreciate your feedback and are thrilled he was able to make such a positive impression. We look forward to welcoming you again in the future.
Best regards,
Toni Jackson
I recently inquired about making a reservation for New Year's Eve. The first associate was upfront in explaining that while staff can make notes on requests, there's no guarantee I'd be placed in a room next to my father, who already booked a two‑bed room for two nights. I appreciated the clarity.
What surprised me, however, was the pricing. Despite booking seven weeks in advance in a rural area (with the nearest casino about 10 miles away), I was quoted nearly 70% more than what my father paid—yet for a smaller room with only one bed. The significant price difference felt unreasonable given the location and timing.
I called back, this time reaching an associate by the name of Nicholas, a few minutes later. Same room, same place. 5% lower final quote than the first associate. Hmmmmmm
Greetings Taylor,
Thank you for your feedback. If you have any questions or concerns, please feel free to reach out to me personally at [email protected]. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Ivan was patient & kind and went beyond what he needed to do to help me. He was very friendly and that is tough to find these days anywhere with customer service, I will go through reservations.com again.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Ivan was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Carlos was professional and easy to work with. I appreciate connecting with a "real" person immediately and making a reservation without issues. Carlos was great and I highly recommend him.
Greetings,
Thank you for your feedback! We're thrilled to hear that Carlos was helpful and professional in assisting you. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
When I made the reservation, before I paid, I asked if I would have to wait till 4pm. I didn't sleep last night because my son just bought their new born baby home and it cried all night.
I was told "you don't have to wait, the room will be ready for you when you get there."
The room was not ready and I was told I would need to wait until after guest check out at 11am.
Not Happy.
Greetings,
Thank you for your kind feedback. If you have any questions or concerns, please feel free to reach out to me personally at [email protected]. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
I will be spending the night at Days Inn because my daughter will be having surgery the following morning. Quinton was not aware of this; however his courtesy and efficiency was very helpful in alleviating come of my stress.
Greetings,
Thank you for your kind words. We’re happy to hear that Quinton was able to assist you and that you had a positive experience. We look forward to helping you with your future travel plans.
Best regards,
Toni Jackson
Was not to happy that I booked the wrong La Quinta hotel there are two in pigeon Forge, Tennessee, I was online. Thought I booked one and ended up booking the other one. Hope all is well and I also did not like that. They charge my card instead of holding my card. They charged it to my account immediately not happy about that.
Greetings,
Thank you for taking the time to reach out and providing us with valuable feedback, we hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Jenkee was very helpful in helping me make a reservation for a room in the Radisson Blu Delhi, working through several issues efficiently. Thanks!
Greetings,
Thank you for your feedback. We're delighted to hear that Jenkee was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Vicki was a very nice person to talk to and she did a great job assisting me in setting up my reservation. She was very courteous, and very professional.
Greetings,
Thank you for your feedback. We're delighted to hear that Vicki was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Very courteous and helpful staff the night clerk was extremely attentive and went out his way to help that was appreciated...
Greetings,
Thank you for your feedback and for choosing Reservations.com. We hope to serve you again soon!
Kind regards,
Toni Jackson
Was Very disappointed when I called because I dialed the Paragould number and got Reservations in some other town. Otherwise Tony was kind and very helpful. Thanks
Greetings,
Thank you for your feedback. We are delighted to hear that Tony provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Best regards,
Toni Jackson
I spoke with Nathan. He was very courteous and professional, and able to get my reservations in a timely manner and explained everything.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Nathan offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Completely satisfactory service. Accommodated specific room requests. Understandable language. Very careful to ensure everything, including names, was correct.
Greetings Ron,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
But your AI "blocks" in terms of how difficult it was to finally speak to a live person was a total waste of my time and also created a lot of stress. You need to make it easier to talk to an actual person for problem-solving purposes. I personally won't be staying at your hotels due to this intrusion in your customer service capacity.
Greetings Denise,
Thank you for your feedback! We're thrilled to hear that Johan was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do.
Best regards,
Toni Jackson
Nadia was very friendly, answered all my questions and all around was very helpful.
Greetings Terry,
Thank you for sharing your feedback. We're delighted to hear that Nadia was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Asked if breakfast was included multiple times with the price and it's confirmed yes. Was also told when we checked in that breakfast was included. Went for breakfast this morning and we had to pay! Went to the front desk and they said no we didn't book a room including breakfast!
Greetings Laura,
I’d love to help! Please feel free to reach out to me directly at [email protected] with your itinerary number beginning with “H” for your reservation. I look forward to hearing from you and assisting further.
Kind regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Terranova,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles