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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Very happy with the gentleman that helped me make my 2 night reservation
For my Aunt Bertha Mendoza's Funeral.
She was 100 yrs and 10 months of age - a long happy life-my favorite aunt on my mother's side of the family!
Michelle did an outstanding job at getting us a hotel in Lubbock Texas. She asked what our needs were for a hotel and she found exactly what we wanted. She definitely exceeded our expectations!
Thank you!
Greetings Ann,
Thank you for sharing your feedback. We're delighted to hear that Michelle was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Very, very pleased with the service. Wonderful experience. Thank you for all your help which was professional and great customer service.
Greetings,
Thank you so much, Thomas, for sharing your wonderful experience with us. We're truly grateful for your kind words and delighted to have provided service that met your expectations. Looking forward to welcoming you back on your next visit!
Kind regards,
Toni Jackson
Alph Mae was very friendly and professional while helping me get a hotel reservation for my needs! A job well done and very helpful and easy to do with her help!
Greetings Mardene,
Thank you for your kind feedback. We’re delighted to hear that Alph Mae provided you with professional and helpful service. We truly appreciate your support and look forward to assisting you again in the near future.
Kind regards,
Toni Jackson
Neal was very helpful in securing lodging for a night in Morro Bay.
We stayed at 2 Best Western inns on our road trip, both being very satisfactory.
Greetings Marta,
Thank you for your kind words. We’re happy to hear that Neal was able to assist you and that you had a positive experience. We look forward to helping you with your future travel plans.
Best regards,
Toni Jackson
I asked for a jacuzzi room at the Marriott Harbourfront Halifax Hotel check in date Nov 8 and check out the 9th. Booking Number H*******. Melissa charged me $783.84 for this jacuzzi room. I got to the hotel only to find out I was booked in to a regular 2 double bed room with no Jacuzzi that was posted online at a rate of just over $300. I spoke to front desk who advised me this entire hotel does not have any rooms with Jacuzzi tubs. I phoned the 1-877 number only to get someone who told me she had to put me through to customer support and then hung up on me. I called back and asked to be put through to customer support and was asked why! So now I explain the entire story over again only to be told sorry, there's nothing we can do. I said I want to speak to a manager or supervisor and the woman on the phone told me there's no supervisors to talk to and she would take my number and someone would call me back that same day. No one has called me back so you people falsely advertised a room to make a sale and STOLE over $400 of my money!
Greetings,
I’d love to help! Please feel free to reach out to me directly at [email protected] with your itinerary number beginning with “H” for your reservation. I look forward to hearing from you and assisting further.
Kind regards,
Toni Jackson
Eliza, was courteous, professional, and efficient as she went above and beyond to locate a room within my price range when other hotels seemed to be sold out
Greetings Keith,
Thank you for taking the time to share your experience. We're pleased to know that Eliza was able to assist you in a professional and helpful manner. We look forward to serving you again soon.
Kind regards,
Toni Jackson
Luis was great. Have a service dog so asked for top floor for quiet for the dog and he was accommodating. Answered all my questions about the location and restaurants.
Greetings Sue,
We appreciate you taking the time to share your experience. It’s wonderful to know that Luis delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
The Reservation Clerk was very concise. She gave the description of the room and assured me of the address. She gave me the details and I felt satisfied.
Greetings Sylvia,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that our team was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
After the first agent booked us a the wrong hotel, the 2nd agent was able to cancel the initial reservation and make a new one at the correct hotel. While the agent was extremely professional and helpful, I can't say it was a great experience with reservations.com
Greetings MJ,
I’d be happy to help! Please provide me with the itinerary number starting with “H” for your reservation at [email protected]. I look forward to hearing from you and assisting you further.
Kind regards,
Toni Jackson
This particular lady was awful, the worst I have ever had. I don't recall ever subbited a negative review. She was trying to read from a script, and continued interrupting and I was giving her the requested information. It took 4 times to give her my credit card information as she could only take two numbers at a time
After giving her my spelling of my last name 3 times, Tippit, she misspelled it anyway.
Greetings Brian,
I’d love to help! Please feel free to reach out to me directly at [email protected] with your itinerary number beginning with “H” for your reservation. I look forward to hearing from you and assisting further.
Kind regards,
Toni Jackson
After getting off the phone with a bot, I received help from a human. A world of difference when the person wants to help. My agent did and I appreciate it immensely. Thank you!
Greetings,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson
Jolene was very kind, respectful, and patient in assisting me with a reservation via telephone. Looking forward to our stay and the Brandon Lake concert.
Greetings Dianna,
We appreciate you taking the time to share your experience. It’s wonderful to know that Jolene delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Cristian did a great job getting me all set up on a hotel for upcoming volleyball tournament in Rio Rancho. He was very polite and knowledgeable. Would recommend this service in future reservations.
Greetings Socorro,
Thank you so much for your feedback. We're delighted Cristian made your hotel booking effortless and pleasant. We truly value your recommendation and look forward to assisting with all your future travel plans.
Kind regards,
Toni Jackson
Marco Antonio,
Was extremely helpful in booking a last minute reservation. He was professional and courteous while setting up my reservation. Thank you!
Greetings Thomas,
Thank you for taking the time to share your experience. We're delighted to hear that Marco Antonio provided professional and courteous assistance with your reservation. Your kind words mean a lot to us, and we truly appreciate your feedback!
Kind regards,
Toni Jackson
Called to book a room and had several questions/ needs. James helped me and provided excellent 5 star customer service! Thanks!
Greetings William,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that James was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I wish I would get Johnathan every time I had to talk to a person on the phone. He was so pleasant and helpful! Great Job done by him
Greetings Joyce,
Thank you for your feedback. We're delighted to hear that Jonathan was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Reynaldo spoke in great English for my old ears to hear. There was some noise in the background = a fan, which he turned off to help me hear him.
He answered all my questions about pet free rooms and about transportation from Pier to hotel.
Greetings Dale,
Thank you for your feedback. We're delighted to hear that Reynaldo was helpful and professional in assisting you. We truly appreciate you taking the time to share your experience and hope you'll keep us in mind for your future travel needs.
Kind regards,
Toni Jackson
I called in to make reservations for 2 rooms. The representative continuously over talked us and lied to us about what reservations she had made. We ask specifically for 2 adjoining rooms in the Mountain tower. She didn't put us in the Mountain tower This was an important request because we have a handicap person who can't walk far and the Mountain tower is the closest one to the restaurants and other activities. She put us in the Soho tower which is further away. She also said she made adjoining rooms like we requested but according to the hotel they are not adjoining and since the reservation was made through you they can't do anything about it. She told us we could cancel reservations up to 24 hours before check in date even though the email she sent said they were non cancellation reservation. We questioned her about this and she just kept saying yes you have up to 24 hours before check in to cancel. We ask for a supervisor and she hung up on us. I tried 4 times now to reach a supervisor and still haven't been able to. I'd like to speak to one. This I feel like is a violation of the ADA law by not accommodating a handicap person needs.
Hello Patty,
I’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
Angel was awesome in every way. I have a friend who was just kicked out of her house with her 9 year old daughter. They're going to come stay with me once I get the room cleaned out, but it wasn't ready yet. So I had to get them into a hotel to make sure they weren't sleeping in the car. Angel got that reservations on record time for me. I had called and spoken to a representative before him, I don't remember her name. She was very hard to understand, and she also wanted to charge me more money than Angel did for the same room. I used to work for a company called ICT, if I was still working for them, I'd be trying to steal Angel away from you to come work for me.
Greetings,
Thank you for your kind words, Sharon. We're delighted to hear that Angel was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to welcoming you back soon.
Kind regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Judy,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson