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Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Alejandro (Alex) was so great: professional, and courteous. He was interested in helping me find the right room for my husband, who is having surgery tomorrow morning, and me.
I greatly valued his customer service.
Thank you, Cheryl.
Needed to book a hotel in Nashville, TN - Hendersonville. Contacted Booking Agent Jorge Enrique who was most helpful. He asked my required dates and room requirements, gave me several choices, searched for the best prices, and even recommended alternatives with better amenities including fridge and free breakfast, Thanks so much!
He was the best! 5 *****
Greetings,
Thank you for your feedback! We're thrilled to hear that Jorge was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
We phoned the Hampton Inn Williamsburg for a booking and Mr Jesus said he was from the hotel and wanted to charge us almost $300 US including taxes, reducing it to about $261 including taxes for a non-refundable room.
When we reached the hotel we found that the room was $163 plus tax but we had agreed to $217 plus tax. Mr Jesus pretended to be from the hotel but was from some third party company. So I paid about 35% more than I should have paid and only that because it was non-refundable,
I also did not get the Hilton points to which I was entitled.
I rang the number on the Hilton website for this hotel, I am upset with Mr Jesus and Hilton,
Hello Peter,
I’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
I received over the top customer service from Adrian. Adrian was professional, courteous and so understanding. He made this last-minute Lucy's reservation possible. Adrian represents the Hyatt brand with great dignity. Thank you so much for having him on staff.
Greetings Kathy,
Thank you for your feedback. We're delighted to hear that Adrian was helpful and professional in assisting you. We truly appreciate you taking the time to share your experience and hope you'll keep us in mind for your future travel needs.
Kind regards,
Toni Jackson
Had to explain to him 2x that I have a pet. He still offered Spring View anyway, which doesn't allow pets. Then he hung up on me! Just horrible!
Greetings,
I’d love to help! Please feel free to reach out to me directly at [email protected] with your itinerary number for your reservation. I look forward to hearing from you and assisting further.
Best regards,
Toni Jackson
Emma was knowledgeable, quick to answer all my questions, researched the best option for a discount, and made sure I understood how to cancel or change the date if I needed to. She was super pleasant and I appreciate her help!
Greetings,
Thank you for your feedback! We're thrilled to hear that Emma was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
I was able to make my reservation quickly and efficiently. Elaine was extremely professional obviously very well-versed in her job. She made it very easy. Allowed me a time to ask questions and was very prompt in her answers. A great experience all around.
Greetings Deb,
Thank you for your wonderful feedback! It’s great to hear Elaine provided a seamless and professional experience, you came with questions, and she stepped up to help right away! We look forward to assisting you with all your future travels and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Barbie was the representative and no she lied to me she told me I was getting two nights for $158 it ended up being one night then they kept hanging up on us when we called back to tell them that they scammed me well now we got a message saying that we'll get the money refunded but I went through my bank and dispute it to charge so no Expedia will never get another bit of business from me at all the people that answer the phones there are rude they hang up on you and no this place is a joke you guys will never get business from me ever again
Greetings Jamie,
I am happy to assist you. Please provide your itinerary number along with your email address associated with your reservation number to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
The process of making a reservation over the phone was quick and efficient. She repeated back all information and was accurate.
Good Day Jynell!
Thank you for highlighting the smooth and accurate reservation experience you had over the phone. We’re committed to maintaining this standard and look forward to making your next booking just as effortless. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Agent answered my questions that I had with no hesitation and was very friendly, he made me feel at ease with making my reservations.
Greetings Bobbie!
Thank you for sharing your experience with our agent. It’s wonderful to hear that their helpfulness and friendliness reassured you during your reservation. We appreciate your kind words and look forward to serving you again! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very helpful! Very friendly and very knowledgeable! Awesome customer service! Very professional!
Thank you so much for your time! It's very appreciated! Enjoy your day! Chris and Trena Austin
Greetings Trena!
Your kind words truly made our day! We’re so glad our team could provide you with friendly and professional service that left such a positive impact. Thank you for sharing your experience with Chris, wishing you all the best! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Beware of OTA's concerning this hotel. I thought I was calling the hotel and I got rerouted to a booking site! Not only did I get extremely overcharged, $633 for two nights, they tacked on another $229 after I checked out. I am having my bank investigate as this is fraud. Not only that, but the hotel was full of children from a soccer tournament. It was loud, over crowded and I couldn't get into the pool or the hot tub as it was filled with kids. I will never stay at another Drury Hotel.
Greetings Ellen,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
I was told that breakfast was included and I come to find out this morning it was not. I had to pay for breakfast because it was not included. The hotel said it would not honor that because it was a 3 rd party site that made the reservation. She also said it was the last room available, which wasn't true either.
In the future, I will make sure I do not use Expedia or any third-party sites to make reservations. I've stayed at this hotel in the past and having an issue issue, but I did not book it through Expedia. I was traveling by myself and could not look up directly and just tell me the phone number from the Holiday Inn on West Touhy. I am very dissatisfied with your service.
Greetings Kevin,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
We had a accident and the Ford Dealership across the highway is taking our car to be fixed. We could not get in tonight but was able to get a room for tomorrow.
Sofie made that happen. She is well spoken and kind!
Greetings Phyllisann!
Thank you for booking with Reservations.com. We are happy that Sophie was able to provide outstanding service, and we hope to assist you with your future travel needs!
Kindly,
Caitlin Thomas
Prices were not what I was told. I will not let this happen again. I thought I was talking directly to the Nashville hotel. You are a cheat
Greetings Vicki,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Called what I had thought was the direct number to the hotel but it was not. She helped me book a room quickly for the same day.
Hi Kelly!
Thank you so much for your kind words! I'm glad our team was able to assist you swiftly and make your booking process smoother than expected. We always strive to be accurate and helpful in every interaction, and your feedback means a lot to us. Looking forward to serving you again soon!
Kindly,
Caitlin Thomas
I stayed in your motel in Winnemucca, NV on 20/08 checked in at 19:16 pm and for what should have been $110. Got charged $374.08
Worse yet no live person an be reached to complain
Greetings Frank,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
My husband and I were happy with the location of Hyatt House on Bedford Ave. Nashville Tn. Very close to the hospital. Nice and quiet neighborhood. The staff were very welcoming. We would stay again
Greetings Joseph!
We are happy to hear of your experience! Please note, you have reached out to Reservations.com and not the hotel directly. We advise directing this information to the hotel directly as they will be excited to hear of your wonderful feedback!
Should you need any assistance with booking a reservation, Reservations.com stands by ready to assist!
Thank you
Caitlin Thomas
Spoke to representative quoted one price charged another said I would be transferred to customer service they hung up on me wasn't able to talk to anyone I am disputing the charge
Greetings Howard,
I am happy to assist you. Please provide your itinerary number and your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
I asked how much a whirlpool suite was then said no thats too much. Get here we were charged for a whirlpool suite. She did not listen.
Greetings Robert,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservations to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Cheryl,
Thank you for your feedback! We're thrilled to hear that Alejandro was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson