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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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I asked how much a whirlpool suite was then said no thats too much. Get here we were charged for a whirlpool suite. She did not listen.
Destiny was so creative, kind, efficient and an outside the box thinker! She went beyond the call of duty to help me as I had double booked my own accommodation business! Well done Destiny!
Greetings Donna!
Thank you so much for your wonderful words about Destiny! We’re thrilled to hear that her creativity and dedication made such a difference for you, going above and beyond to help our guests is truly what drives us. We hope to welcome you again sometime soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Hugo went "above and beyond" to find a last minute hotel due to a major delay in an inbound flight / missed connection I can not thank him enough for his diligence, pleasant demeanor and obvious professional knowledge in solving what could have been a very frustrating experience.
Greetings John!
Thank you so much for taking the time to share your experience recognizing Hugo’s exceptional effort and professionalism. We're delighted he could turn a challenging situation into a smooth and positive moment for you. Your kind words mean a lot to us and inspire our entire team to keep providing that level of care for every guest! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Shannon was cordial, informative, detailed with procedures efficiently.
You have a winning Customer Representative working for you in every way!
Greetings JoAnne!
Thank you for sharing your positive experience with Shannon. We are thrilled to hear she provided such attentive and efficient service, and your kind words truly motivate our whole team to continue delivering excellence. We look forward to assisting you again soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very professional and helpful!
He followed up right he said he would! And I appreciate that! Unfortunately I had the volume turned down.
Geretings Della!
Thank you for your kind words, Della! It means a lot to know that timely communication made a difference in your experience. We look forward to serving you again in the future with the same level of care! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called from Arkansas to make a reservation for a motel room in Texas for my daughter and grandbaby who were left stranded in a domestic abuse situation and scared. The room was for them to be safe until I got to them which was a 10-hour drive. A couple hours after reserving and paying (or so I thought) for the room she arrived and was told the room was not going to be available until the actual physical credit card was presented to finish the transaction. What was the point of making the reservations online and giving all my credit card information out if they were not going to charge it and therefore be able to let my daughter into the room to keep her safe? I was told by the operator who took my reservations that she would only possibly need a picture on her phone of my driver's license, which I sent her but it was of no use. THANKFULLY some good people loaned her enough cash to rent the room. Also important to note that I was using a military veteran discount, which was supposed to be around $25 cheaper BUT the cash price she paid was another $30 CHEAPER than my price on the phone. As far as I know, at this moment, my card was not charged but thinking back I never checked, so if so you'll be hearing back from me again. This was very frustrating and added.more stress to an already stressful situation. Total waste of my time and effort using your company and potentially putting my daughter and grandbaby in another dangerous situation. I would give 0 stars if it was an option.
Greetings Amanda,
We understand your concerns, but please note that you have contacted Reservations.com and not the hotel directly. While we empathize with your feedback, we advise reaching out to the hotel for further assistance.
Should you need help booking a reservation, Reservations.com stands by ready to assist.
Thank you
Caitlin Thomas
Very good. Agent provided me with excellent support and also provided the veterans discount which is much appreciated. Best customer support I've received in a while. Thank you
Hello Jeffrey,
Thank you for sharing such kind words about your experience! We're thrilled to hear that the agent's support made a real difference and that the veterans discount was appreciated. Your satisfaction inspires us to keep delivering exceptional service every time! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Tried to make reservation online but ran into difficulties and was prompted to call a. Umber that was shown. The reservation went much quicker. The operator was easy to understanding and led me through the reservation process without any problems.
Greetings David!
Thank you for sharing your experience, we're delighted our team member made the reservation process smooth and easy for you. Your feedback is incredibly valuable to us, and we appreciate your taking the time to highlight both the approachability of our operator and your own flexibility. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Marie listened carefully to my needs and was able to accommodate all requests. She was very thorough, kind and considerate. Made the reservation process an easy and enjoyable experience! Thank you!
Greetings Tina,
Thank you for sharing this wonderful experience. It’s great to hear Marie went above and beyond to understand your needs and make the reservation process smooth and enjoyable. We’re committed to listening closely and ensuring every interaction feels this thoughtful! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Despite telling the agent that there was a block of rooms reserved at a better rate, she booked me at a rate $600 higher. When I tried to cancel, as I was told by the holder of the block that there were still rooms available, I was told I would be charged a penalty of $500. I am having to make a bunch of extra calls to get this straightened out, and it is still not resolved.
Greetings Sarah,
I'm happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
The young lady that helped me was very pleasant and very knowledgeable concerning my needs. Made the experience very pleasant.
Hope next time I use them I get her again.
Greetings Matthew!
Thank you for booking with Reservations.com. We are glad your experience was a great one, and we appreciate your trust in us!
Kindly,
Caitlin Thomas
Amber was very helpful and very patient. I had a lot of questions and I went Back and forth about what I wanted to do. She was very patient and answered all of my questions professionally.
Greetings Karen,
Thank you for booking with Reservations.com. Your kind words about Amber mean so much to our team. We are thrilled that they were able to provide the care and support you needed!
Kindly,
Caitlin Thomas
When I called to make reservations, I was assisted by Mr. Francisco Javier. He was very friendly and professional. He took his time to explain my inquiries and made reservations for me. It was a wonderful experience and a pleasure to have him assist me.
Greetings Mary!
Thank you for booking with Reservations.com. We are delighted to hear that Francisco Javier provided excellent service. We look forward to helping you with your future travel needs.
Kindly,
Caitlin Thomas
Called to inquire about a hotel. Told that the one we were inquiring about was sold out for the night. Tristan helped find one that had an opening and booked it for us
Greetings Tess,
Thank you for booking with Reservations.com. We are happy to know your experience went smoothly. We look forward to helping with your next trip!
Kindly,
Caitlin Thomas
Miguel was very courteous and helpful in securing a reservation in Sumter, SC. He helped find a reasonable rate for the days needed. Thank you
Greetings Caroline,
Thank you for booking with Reservations.com. We are happy that Miguel provided outstanding service, and we hope to assist you with your future travel needs.
Kindly,
Caitlin Thomas
Making a reservation was very easy. Jonathan was extremely helpful, knowledgeable and professional. Thank you! We are looking forward to our stay.
Greetings Katie!
Thank you for booking with Reservations.com. We are glad to know your experience was a great one. We aim to keep your travel simple and stress-free!
Kindly,
Caitlin Thomas
Rebecca was very helpful when trying to unravel the complexities of family having membership benefits. She was friendly, kind and had a good sense of humour and was knowledgeable. 10/10 She did not transfer me to somewhere else or have us speak to those terrible Bots. Get rid of those Bots. Humans are much better! Thank heaven we ended up with Tebecca. Hilton needs more human gems like Rebecca.
Greetings Sue!
Thank you for booking with Reservations.com. We are so pleased to hear that Rebecca provided excellent service during your booking. We look forward to assisting you again soon!
Kindly,
Caitlin Thomas
Julio did awful job he reserved me a room that I paid for and I didn't get. I wanted a room with hot tub and I was told it was it available and I was NOT GIVEN any compensation for this charge. The floors was dirty, after showers and walking across the floor our feet turned black, rooms smelled of cigarette smoke really bad, tvs didn't work, ac was average basically sucked. Customer service at night was friendly but daytime was horrible
Greetings Juanita,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
Reserved 2 rooms with 2 beds each & when the guys got there - they had 2 rooms with 1 bed each! You very eagerly took our money, but lousy service! You need to REFUND our money!
Greetings Barb,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Booked a reservation accidentally with them they use false terminology said they work at the reservation desk of the hotel, which is not true, when I got to the hotel did not even get the room I booked, scammers. Do not use. Be careful.
Greetings Zachary,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Robert,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservations to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas