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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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The reservation representative was very friendly and informed about the area. He helped me set up a special night for me and my wife for our night out on the town! Excellent service
Tasha was very courteous and helpful! She was knowledgeable about the hotel and the process. Kudos should be given to Tasha for her job well done Not sure of exact date spoke to Tasha between 8-18 and 8-30-25
Greetings Rhonda!
Thank you so much for sharing your kind words about Tasha. We're delighted to hear she provided courteous and knowledgeable service—reflecting the commitment we aim for every day. We appreciate your trust and look forward to assisting you again soon!
Kindly,
Caitlin Thomas
Christopher helped me get the accommodations I needed for my niece and I. We were attending a meeting of State Employees. We arrived on Monday evening, September 22 for the conference the next day. We left on Wednesday morning the 23rd. I had asked Christopher if there was a complimentary breakfast. He said no, but he would be sure we had one. What a nice surprise to find complimentary breakfasts for both days given to me in an envelope along with our room keys. The dining room view was wonderful and the servers were attentive and super nice. It made our trip special.
Greetings Brenda,
Thank you for sharing such kind words about your experience with Christopher and our team. It’s wonderful to hear that the little touches made your stay special, and we look forward to assisting you and your niece with your future travel plans! Your feedback means a lot to us and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I had an extremely pleasant experience. He made. E feel relaxed and comfortable to talk to him. I hate talking to strangers and he made me feel like we were more like friends. Very personable Would love too do business with him again.
Greetings Laura,
Thank you so much for sharing your wonderfully kind words. I'm delighted to hear our conversation made you feel comfortable and at ease, it’s always our goal to connect and truly make guests feel like friends. Looking forward to assisting you again soon!
Kindly,
Caitlin Thomas
Just talked with Sergio about a reservation for the Prado Hotel in Ridgeland MS. He was very nice, very efficient, and went the extra mile to make sure I got what I needed and wanted for the room. Thank you, Sergio!
Greetings DJ J,
Thank you for sharing your experience with Sergio! We're delighted to hear he could assist you so effectively and made sure everything was just right for your stay. Your kind words are greatly appreciated, and we look forward to helping you with your future plans.
Kindly,
Caitlin Thomas
Person was very professional got all the help I needed didn't take time at all to get connected to a person not a robot will be calling again soon to pay
Greetings Collin,
Thanks for sharing your experience, we’re thrilled our team could assist you quickly with a real person on the line! We look forward to helping you again soon and making your next booking experience as easy as this!
Kindly,
Caitlin Thomas
I spoke to George and he took my reservation. He was careful to make sure he had my details correct. I am relying on him to provide accommodations to help my sister who needs grab bars at toilet and shower. He assured me that this would be provided. Happy that he took care of me.
Greetings Christine,
Thank you for booking with Reservations.com. We are thrilled that George was able to assist you so well. We strive to deliver this level of care to all of our customers!
Kindly,
Caitlin Thomas
Ed was very sympathetic regarding the need for the stay. He did a great job explaining everything and going over details. I felt well taken care of.
Greetings Paula!
Thank you for booking with Reservations.com. Your kind feedback about Ed means a great deal to us, and we are pleased they could assist you with care! We look forward to assisting you with your future travel plans!
Kindly,
Caitlin Thomas
He was very helpful with my special requests and had a great sense of humor. He instilled confidence that my reservation would be right.
Greetings Amy!
Thank you for booking with Reservations.com. We are glad to know your experience was a great one. We aim to keep your travel simple and stress-free!
Kindly,
Caitlin Thomas
Not professional, never offered to tell me the price before asking for my credit card information and when I asked he had an attitude. You will lose customers with him taking reservations
Greetings Harriett,
I am happy to assist you with any questions or concerns you have. Please provide your itinerary number along with the email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Edward was very nice and kind he took the time to help us find a hotel on our budget range. He was very helpful.
Greetings Sandra,
Thank you for booking with Reservations.com. Your kind feedback about Edward means a great deal to us, and we are pleased they could assist you with care!
Kindly,
Caitlin Thomas
Good response to questions and clear both on the order and the additional requests.
Greetings Gary!
Thank you for booking with Reservations.com. We are happy to know your experience went smoothly. We look forward to helping with your next trip!
Kindly,
Caitlin Thomas
The agent spoke clearly and patiently & walked me thru the steps to get this room reserved.
I'm grateful and... relieved
Greetings Mary!
Thank you for booking with Reservations.com. We are pleased to know your experience met your expectations, and we are always ready to assist with future travel!
Kindly,
Caitlin Thomas
Hugo was polite, professional, and booked the room I needed in quick five minute phone call!
Greetings Austin,
We’re thrilled to hear that Hugo provided such prompt and professional service during your booking. Thank you for taking the time to share your positive experience. We look forward to assisting you soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Pablo was polite, attentive, knowledgeable and accommodating. By far an excellent encounter.
Greetings Wanda,
Thank you for sharing your outstanding experience with Pablo. We're thrilled to hear he made such a positive impression, your kind words truly motivate us to keep delivering exceptional service. We look forward to assisting you again soon!
Kindly,
Caitlin Thomas
Thank you so much, Terry!
We're thrilled to hear that Edgar made your online experience smooth and easy. We appreciate your kind words and look forward to helping with your next adventure!
Kindly,
Caitlin Thomas
From start to finish Shannon was pleasant, personable and professional. Even though we ran into a small snag (the room was sold out) Shannon quickly reassured that my efforts to book were not in vain because she found me another room, answered all of my questions and was very patient w an old timer like myself. Kudos to Shannon, great customer service is still around.
Greetings Danielle,
Thank you for sharing such kind words about Shannon and your experience. We’re thrilled she was able to turn a tough situation into a positive and show the care we strive to perfect, your thoughtful feedback truly brightens our day. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The gentleman was very very good at helping me find another motel I hear very concerned about me finding a room which was awesome
Greetings Violet,
Thank you for sharing your experience, it's wonderful to hear that our team member went above and beyond to ensure you found the perfect place. We're always here to help make your travel plans stress-free and look forward to assisting you again on your next trip. Safe travels!
Kindly,
Caitlin Thomas
I was told by you I could cancel my reservation with no issues by 10 am I called well before 10 am and now they are keeping my money! Don't ever book with them
Greetings DeeDee,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Ebony is friendly and does her job with a smile!
She was quick to give my government discount, as my daughter and I are staying and we are both teachers.
Greetings Deena,
Thank you for sharing your wonderful experience with Ebony! We’re delighted she made you feel welcomed and could instantly assist with your discount, patients like you, who teach, inspire us every day. Wishing you and your daughter a fantastic stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Charles!
Thank you for your kind words and for recognizing the dedication of our reservation team to make your special night truly memorable. We’re delighted everything came together perfectly for you and your wife, we look forward to assisting you on your next experience! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas