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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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From start to finish Shannon was pleasant, personable and professional. Even though we ran into a small snag (the room was sold out) Shannon quickly reassured that my efforts to book were not in vain because she found me another room, answered all of my questions and was very patient w an old timer like myself. Kudos to Shannon, great customer service is still around.
Greetings Danielle,
Thank you for sharing such kind words about Shannon and your experience. We’re thrilled she was able to turn a tough situation into a positive and show the care we strive to perfect, your thoughtful feedback truly brightens our day. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The gentleman was very very good at helping me find another motel I hear very concerned about me finding a room which was awesome
Greetings Violet,
Thank you for sharing your experience, it's wonderful to hear that our team member went above and beyond to ensure you found the perfect place. We're always here to help make your travel plans stress-free and look forward to assisting you again on your next trip. Safe travels!
Kindly,
Caitlin Thomas
I was told by you I could cancel my reservation with no issues by 10 am I called well before 10 am and now they are keeping my money! Don't ever book with them
Greetings DeeDee,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
Ebony is friendly and does her job with a smile!
She was quick to give my government discount, as my daughter and I are staying and we are both teachers.
Greetings Deena,
Thank you for sharing your wonderful experience with Ebony! We’re delighted she made you feel welcomed and could instantly assist with your discount, patients like you, who teach, inspire us every day. Wishing you and your daughter a fantastic stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Edgar was very personable and eager to assist with all my needs.He was very informative about topics from hotel services, food, geographical needs and anything needed. He was very patient and kind. Great job! Great experience!
Greetings Opal,
Thank you for your kind words about Edgar! We're thrilled to hear he made such a positive impression with his knowledge and friendly assistance. It was a pleasure assisting you with your travel plans and we look forward to future adventures!
Kindly,
Caitlin Thomas
I called from out of state for my wife who had scheduling issues and needed a room quickly. Long story short a 10 min call and it we had completed the transaction and my wife had herself a room
Greetings Thomas
Thank you so much for sharing your experience with us! We’re truly glad we could make the process smooth and fast when you needed it most. It means a lot to us that you trusted us to help! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jennifer was extremely and helpful and professional
Greetings Viviana!
Thank you for sharing your wonderful experience and highlighting Jennifer’s outstanding care. We truly appreciate your kind words and look forward to exceeding your expectations on future occasions!
Kindly,
Caitlin Thomas
Agent took the time to answer my questions and check other options I requested.
Thank you so much, Clithon!
We're delighted to hear our agent took the time to assist you and explore all the options you needed. It means a lot to us that you felt well cared for during your experience!
Kindly,
Caitlin Thomas
Needed lowest price unit? That is somewhat of an ocean view. In my hotel room have a wheelchair, so I need it to be wheelchair. Accessible He did a great job looking into all these different things. And came up with something, let's hope it's a winner.
Greetings Kathleen,
Thank you for sharing your experience. We're truly glad the team could assist in finding the right ocean view option that works well for you. We look forward to assisting you on your next adventure! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called to make a reservation and Carlos Israel was helpful. He had some trouble with my name but most people do so I spelled it for him. Liked being able to use key pad to input credit card information.
Greetings Adrienne,
Thank you so much for taking the time to share your positive experience. We’re delighted Carlos could assist you patiently and that the keypad made the process smooth and convenient. It’s always a pleasure to know our efforts shine through in even the small details!
Kindly,
Caitlin Thomas
The representative was very courteous, knowledgeable and helpful. I appreciate that his expertise made it very easy for me to book our room. He was very informative and explained everything to me. I was very impressed with his excellent customer service. He exceeded my expectations.
Greetings Sandra,
Thank you for sharing your experience and highlighting the outstanding service you received. We're delighted that our team member could provide helpful guidance and exceed your expectations, making your booking process effortless. We truly appreciate your kind words and look forward to welcoming you again soon!
Kindly,
Caitlin Thomas
Ryan was so polite and easy to work with booking our couples massage.
Greetings Michael,
Thank you for sharing your experience. We're delighted Ryan made your booking smooth and enjoyable, and we look forward to making your entire visit just as easy and memorable! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Two things: 1. Our dates were incorrectly submitted and caused a big problem 2. We were told the hotel had a shuttle to the airport. I called the hotel to confirm and was told no shuttle is available.
Greetings Pierre,
I am happy to assist you. Please provide your itinerary number along with your email address associated with the reservation to [email protected]. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
I tried calling the direct line for Super 8 Prince George BC first & understood 30% discount for today! I called at 8:29 pm& told only one person covering the desk& call back at 7am tmrw.! I called the online booking & spoke to a very helpful & patient agent named Rodrigo to book an assisted Queen room for two nights! Thanks so much Rodrigo for making my booking happen! I don't use cookies & nor do I want my information shared! Thanks again!
Greetings Gaye,
Thank you for sharing your experience and recognizing Rodrigo’s assistance. We’re glad to have helped with your booking while respecting your preferences, and we strive to make every stay smooth and enjoyable. Your trust means a lot to us!
Kindly,
Caitlin Thomas
Neal did an excellent job got me our room during the festival. I'm very happy with the room we got and very happy we're staying at holiday inn express...
Greetings Philip!
Thank you for sharing your terrific experience with Neal during such a busy time. It's wonderful to hear you’re enjoying your room so much and we hope your stay continues to be comfortable and relaxing!
Kindly,
Caitlin Thomas
Barbie was very accommodating and friendly making the reservation we needed for next week.
Greetings Cristie,
Thank you for sharing your positive experience! We’re delighted to hear Barbie’s friendly and helpful service made a difference during your reservation. We look forward to serving you again soon!
Kindly,
Caitlin Thomas
I called to check availability. Unfortunately the hotel was booked up, but the representative offered to check other hotels in the area for me. I will definitely try this hotel again in the future.
Greetings Lisa,
Thank you for your kind words and patience. We’re glad our team could assist in finding alternative options for you, and we look forward to welcoming you at the hotel next time you're ready to book!
Kindly,
Caitlin Thomas
Greetings Lisa!
Thank you for sharing your positive experience. We’re delighted that the service exceeded your expectations and look forward to welcoming you back soon. Your feedback means a lot to us! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jonathan did a great job booking my reservation and answered all my questions to my satisfaction.
Greetings David,
Thank you for sharing your positive experience with Jonathan, our team strives to provide clear and helpful guidance every step of the way. Should you need any assistance with future plans, please don’t hesitate to reach out so we can continue making your travel as seamless as possible. We look forward to welcoming you back soon!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Terry!
We're thrilled to hear that Edgar made your online experience smooth and easy. We appreciate your kind words and look forward to helping with your next adventure!
Kindly,
Caitlin Thomas