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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,011 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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This was a Breeze thank you for all your help! Fast and kind they are lucky to have you!
It was very easy getting our hotel reservations. Employees were very helpful and nice.
Greetings Julia,
Thank you so much for your kind words and for recognizing our team’s effort to make your reservation process easy. It’s truly rewarding to know our employees made a positive impact, and we look forward to making your future trips just as smooth and enjoyable!
Kindly,
Caitlin Thomas
Very helpful and friendly service. I am glad I call instead of booking online.
Greetings, Anthony,
Thank you for taking the time to share your experience. We're delighted our team’s friendly support made a difference and look forward to the opportunity to assist you with anything else you may need in the future. Your trust means a great deal to us!
Kindly,
Caitlin Thomas
Stuck it out make certain documents share searched around just took care. Very polite show dedication
Greetings Mike,
Thank you for recognizing the dedication and professionalism, it means a lot to our team. We're glad we could assist with your documents smoothly and appreciate you sharing your experience candidly. We hope to assist you with your future travels!
Kindly,
Caitlin Thomas
Very explanatory and well spoken gentleman had an awesome experience.
Greetings Rodney!
Thank you so much for your kind words and for sharing your great experience with us. We're thrilled to hear that our team's service made a positive impression, and we truly appreciate your support. Looking forward to welcoming you again soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Spoke fast at times, I needed to ask her to repeat
Greetings Jennifer,
Thank you for your feedback, we have forwarded this information to our team for further improvement. We are happy we were able to assist you with your future bookings and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Edward did a wonderful job. Very. Efficient, polite, good sense of humor and just an all round nice guy
Greetings Anna!
Thank you so much for your kind words and thoughtful feedback about Edward! We truly appreciate you taking the time to share your experience and look forward to assisting you with your future bookings! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Protection plan was added and we have no idea about it we tried to cancel online to no avail. Called to cancel whole reservation because of this. Lady I talked helped alit by just getting the protection plan refunded and we are still planning on staying
Greetings Joan,
Thank you for bringing this matter to our attention. We have forwarded this information to our team for further improvement. I am happy our agent was able to accommodate the refund for the protection plan and maintain your reservation. Should you need any further assistance, please feel free to contact me by the email below. Thank you and we hope you enjoy your stay!
Thank you,
Caitlin Thomas
[email protected]
Good, though I am still waiting on rates for meals, lodging and conference amenities.
Greetings Robett,
Please be advised you have reached out to Reservations.com and not the hotel directly. For details regarding rates for meals, lodging, and conference amenities, we kindly recommend reaching out to the hotel directly, as they will be best able to assist with your questions and provide the most accurate information.
Should you need any assistance reserving a room, Reservations.com stands by ready to assist!
Thank you!
Caitlin Thomas
Very helpful I had a pleasant experience received the information I needed
Greetings Jimmy!
Thank you for sharing your positive experience. We're glad we could provide the helpful information you needed and appreciate your kind words! It’s rewards like this that inspire us to keep delivering dependable service! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Daisy was super sweet and polite in helping me book my trip to Foley for my grandson's soccer tournament this weekend!
Greetings Janett!
Thank you for your kind words! It’s rewarding to hear that Daisy made your trip booking simple and enjoyable. We’re here anytime to help with your travel plans and make your experiences smooth and memorable! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
We enjoyed our stay 6 week ago and decided on short notice to stay again. The help we received was quick, polite and made the process easy. Thank you
Greetings Pam!
It was a true pleasure to assist you with your booking and we're delighted our staff made your experience easeful and enjoyable. Thank you for sharing your kind words, they mean the world to our team and remind us why we love what we do! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Person I made reservation with was polite and professional.
Greetings Robert!
Thank you for highlighting the professionalism and courtesy you experienced! We truly appreciate your kind words. We're committed to making every step of your journey simple and precise, and look forward to assisting you again on your future travels. Safe travels until then and Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
It was very fast and easy to book a room. The person was very nice and told me about the rooms. I picked, she got all my information and I was set. Emailed me my confirmation number. She made sure I got it. That was it. Fast & easy.
Greetings Laura!
Thank you for sharing your experience and seeing value in our streamlined booking process. We're thrilled to hear our team ensured everything was easy and well-communicated for you. Looking forward to assisting you promptly again whenever travels call! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
It's much nicer to make a reservation over the phone with a real person rather than on a website. I needed a different room set up for each night. Lenin made that very easy.
Greetings Trudy!
Thank you so much! We’re thrilled to hear that Lenin made your reservation process smooth and personalized. It’s always our goal to make every detail just right. Looking forward to assisting you with all your future travel needs! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
What an outstanding service. She when out off her way to help me. Very nice and understanding. Great manners. I have nor spoken to a person like her in a long time. She resolved all my problems. Super happy here. Outstanding customer service
Greetings Armando!
Your kind words truly brightened our day! Ebony will be thrilled to know her care made such a positive impact! Thank you for sharing your experience and becoming part of what makes us special. We’re here anytime you need and can’t wait to assist with all your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Tried booking on line but because I needed 2 rooms found it difficult so phoned.
Quintel was fantastic.
Greetings Fern!
Thank you for your kind words! It's wonderful to hear Quintel provided such helpful and pleasant assistance. We’re continually improving our online booking and look forward to making your future reservations as simple as possible. We hope you have a wonderful stay and we thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very fast and efficient transaction.
Answering all my questions, and getting my itinerary set and confirmed.
Greetings Phil!
Thank you for sharing your experience so kindly. We’re glad the entire process was speedy and clear for you and that peace of mind is exactly what we aim for! Your feedback truly means a lot to us and motivates everything we do! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Shawn was amazing. I called last minute to book a room for this Saturday, when there is a sold out Carolina football game in Columbia. Shawn was very professional and after just missing out on several room reservations he kept at it and made it happen. I really appreciate his kindness and effort to make it happen. He was able to book me the room with two queen beds as I requested.
Greetings David!
Thank you so much for your kind words! I'm thrilled Shawn was able to go the extra mile and secure the perfect room for your busy weekend. We truly appreciate your appreciation and look forward to assisting you with future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Regarding Victor, who took my reservation. He was polite, friendly and knowledgeable. He helped find the best room for our family.
Greetings Barb!
Thank you for sharing your experience with Victor. It’s wonderful to hear he provided friendly and knowledgeable assistance in finding the perfect room for your family. We look forward to welcoming you back and making your future stays equally enjoyable! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Nichole,
Thank you so much for your kind words! We’re thrilled to hear your experience was smooth and positive, it's always our goal to provide fast, friendly service. We truly appreciate your support and look forward to assisting you again in the future! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas