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Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Johan at the front desk was very accommodating to me for early check-in. Nice guy who understands customer service.
Guillermo Kublai Arturo was very courteous and patient because I have difficulty hearing. He also gave me the best rates possible which I was grateful for. He is definitely an asset to your business!
Greetings Manuel!
Thank you so much for recognizing Guillermo’s patience and helpfulness, it's wonderful to hear he made your experience pleasant and secured you the best rates. We truly appreciate your kind words and look forward to welcoming you back soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
George was most helpful in finding me a place for the requested nite
Greetings Jo!
We're thrilled George could assist you in finding the perfect place for your stay. Thank you for your kind words, and we look forward to helping you with future plans to make every trip smooth and enjoyable! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He was very patient, calm and listen to my questions and went out of his way to find a room that I need that would work for my needs
Greetings Beverly!
Thank you for recognizing Edgar’s patience and dedication, finding just the right reservation when it matters most is exactly what we strive to achieve. Your kind words inspire us to keep delivering attentive service every step of the way. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
We have been on the road for 13 hours and he helped us book a room, get it processed and texted us a confirmation and direction. Greatly appreciated! The Bosticks
Greetings Kenney!
We're absolutely delighted to hear that the team was able to make your long day on the road a little easier with speedy booking and helpful directions. Thank you so much for sharing your experience, knowing we made a positive difference truly means a lot to us! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Eidel Alessandro did a fantastic job finding a hotel for us by the airport where we can spend the night and pay a daily fee to leave our car during our cruise.
Greetings Kim!
Thank you for your kind words! It’s wonderful to hear Alessandro made your stay and parking hassle-free before your cruise. We look forward to helping you with more seamless travel planning in the future! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Greetings Molly!
Thank you for sharing your positive experience and kind words about Paige’s helpfulness and attitude. We’re delighted to hear this made your time with us excellent and we appreciate your thoughtful feedback. Looking forward to welcome you again soon! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Hugo was pleasant But while he stated there were two rooms available. Payment was taken and he discovered there were no rooms available.
Greetings Tim,
Thank you for sharing your experience and for recognizing Hugo's kindness. Your feedback helps us improve, and we would love the chance to provide a seamless experience on your next visit! Thank you for your feedback and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Answered all my questions, got me set up on an adjacent property. Very happy.
Greetings Therese!
Your comfort and satisfaction are of utmost importance and we aim to provide the best service for every customer! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was quoted incorrectly with pricing for my stay. I did not get what I paid for and charged double.
Greetings JG,
I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation and a brief description of how I may assist you to [email protected]. Thank you!
Kindly,
Caitlin Thomas
Everything was perfect. Explained clearly and easy to book. Thank you
Greetings Ramona!
Thank you for a wonderful 5-star review! Customer Service is the heart of what we do and we are happy to know we were able to exceed your expectations! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Gerardo was super friendly and helpful making a reservation for us.
Greetings Gary!
Thank you for a wonderful review regarding Gerardo's services! We aim to serve every guest as best as possible and are excited to know Gerardo was able to deliver! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Daniel who helped us withe reservations was very pleasant, knowledgeable, and professional. Thank you
Greetings Evelyn,
We are excited to know that Daniel was able to assist you with a wonderful experience while using our services! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Daniel is professional and very patient, he helped me find a hotel which is suitable for my needs.
Greetings Zhi!
Thank you for a wonderful 5-star review and your wonderful feedback regarding Daniel! We aim to provide the best service possible and are thrilled to know Daniel was able to assist you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Shannon was very helpful, in assisting us with reservation, at reasonable cost, familiar with that Sara, will help us making future stays.
Greetings Cynthia!
We always strive to provide the best service and are glad to hear Shannon's efforts are being noticed! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Erick was very professional even informed me of a closer motel to my destinations. Very kind young man. Would recommend Hilton properties to family and friends.
Greetings Melinda!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with Erick! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Jesus Diego did a wonderful job booking my reservation and answering all questions. I am pleased with my service. Thank you.
Greetings Colleen!
We aim to provide the best service for every customer and are thrilled to know Jesus Diego was able to exceed your expectations! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
She was terrible! I had to tell her 4 different times our address as we live in the rural area & have no street or house number. We just have a PO Box #! She kept saying that isn't an address & nothing is coming up on her screen! My thoughts she couldn't get the postal code right! Educate/train your employees!
Greetings Lois,
Thank you for reaching out, we have provided this information to our team for further improvement. Should you have any questions regarding your reservation, please feel free to email me. Thank you and we look forward to assisting you!
Kindly,
Caitlin Thomas
[email protected]
The agent that I dealt with at reservation counter is a liar. He did not tell me he worked for a third party booking company even though I asked him several times. He lied to Secure a fee. I asked him was he affiliated with the IHG or the Holiday Inn hotel I was making a reservation at. He said yes. HE IS NOT! He works for Reservation Counter, a third party booking agency that charged me a fee to booked the room. I could have made my reservation through IHG for free. He's a liar. Just for a fee. DO NOT USE RESERVATION COUNTER.
Greetings Wayne,
Please be advised you have reached out to Reservations.com and not Reservations Counter. While both share "Reservations" in the name, neither companies are affiliated with each other.
While we empathize with your experience, we advise reaching out to Reservations Counter directly regarding your concerns. Should you need any assistance with your future travels, Reservations.com stands by ready to assist.
Thank you!
Caitlin Thomas
I had spoken on the phone with an associate from legends casino hotel and Jorge Alexis was the most patient person I've dealt with on the phone. Unfortunately I wasn't able to get a room there but he referred me to close and convenient hotels nearby. Over a couple times I've made a mistake over the phone, he was helpful and very patient with me and followed through to finish my transaction. Very sweet and respectful. 10/10
Greetings Jenisys!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Ken!
Please advised you have reached out to Reservations.com and not the hotel directly. While we are thrilled to hear of your experience at the hotel, we advise redirecting your wonderful feedback to them directly so that they are aware of your experience with Johan!
Should you need any assistance with your future travel plans, Reservations.com stands by ready to assist!
Thank you!
Caitlin Thomas