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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,013 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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Tyler was very personable. My husband and I had been driving from Las Vegas on the interstate sound best to make hotel reservations.
Tyler was very helpful, my husband asked Tyler to verify address, Tyler sent directions to us via text immediately and was Fun and Helpful!
We look forward to our stay at Best Wedtern Plus!
Very disappointed. Was not told I was working with a third party travel firm. I thought I was talking directly to the hotel. I was told the rate including taxes and fees would be $ 620. I was not told the room rate was
$ 395 and taxes and fees were $ 220. Fraudulent misrepresentation. I will never use this organization again
Hello James,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Needed a groundfloor room in Mineral Wells. This young man answered the phone and was helpful & courteous! Friendly & kind, what more could you ask for?
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Fine.
But please use correct English. Use "an", not "a", before approval. You'd be surprised at how off-putting this mistake is to many people such as myself.
Greetings,
Thank you for your feedback and for choosing Reservations.com. We hope to serve you again soon!
Kind regards,
Toni Jackson
Booked a stay at The Nautical Beachfront Resort with help from Romela. Very Friendly she listened to what we were looking for and got us the best available room that would accommodate all of our travelers. Thank you very much. We look forward to our stay.
Greetings,
Thank you for your feedback. We're delighted to hear that Romela was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Michael was excellent. I appreciate his clear speaking voice. All questions were answered perfectly. I give Michael the highest marks. He is invaluable
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Michael was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Gabrielle did a great job helping me secure a reservation. He was very polite and informative and helpful when I needed a little more explanation thank you.
Greetings Callene,
We appreciate you taking the time to share your experience. It’s wonderful to know that Gabrielle delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Th hotel could not provide a room with a roll in shower and king size. When asked if
He could recommend another alternative hotel. He did not hesitate. He called several hotels and eventually secure accommodation for us. Now that is top class service. Thanks Brent
Greetings Joe,
Thank you for taking the time to share your experience. We're pleased to know that Brent was able to assist you in a professional and helpful manner. We look forward to serving you again soon.
Kind regards,
Toni Jackson
Alona handled our booking well and assured me that our early restaurant reservation would not cause a conflict with our room check in time.
Greetings,
Thank you for your kind words and support. We’re delighted to hear that Alona provided you with excellent service and helped make your experience a great one. We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Karen was very helpful. I made a typo in my first reservation. She cancelled it and made the correct reservation. She also put in for me to receive a refund from the first reservation.
Greetings,
Thank you for your feedback. We're delighted to hear that Karen was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I would like to brag on Autero. He was very helpful in finding be the room that I needed. He is knowledgable and took his time.
Greetings Melanie,
Thank you for sharing your experience. We're glad Autero was able to assist you thoughtfully in finding the right room. We value your feedback and look forward to continuing to provide service that meets your needs.
Kind regards,
Toni Jackson
I wanted to book a room at the TWA Hotel at JFK. When I was told there were no rooms available, the agent asked if I would like information on the closest available hotels for the best price. I said yes, and he gave me options which I later learned were part of a consortium of hotels that are linked in order to exploit the trust of a customer who doesn't know the area. Unfortunately I believed him and booked what I learned was a non-refundable ticket, and now I have to jump through hoops to get a refund. I was scammed. My social media will be very interested in this if I'm not given a full refund.
Greetings Susan,
I’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
I called to make a reservation. The gentleman asked me if I had pets. I said yes I have two small dogs. He asked me if they were service dogs and I said no they are pets and he said OK and booked my reservation but when we got here, no pets were allowed. I am expecting a full refund of my $105.96 since you're employees obviously don't understand plain English.!
Hello Veronica,
I’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
Jen did a awesome job as I don't usually book into hotels someone else does it for me she was very friendly and answered all my questions very politely
Greetings,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Absolutely A Plus. Very courteous and helpful. Actually knew the NATO alphabet which was astonishing but surprisingly helpful.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that our team offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Juan Gabriel was extremely thoughtful and kind! He made sure everything was documented and answered every question I had. I would highly recommend him because of his courteousness!
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Juan offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Jose Gilberto was extremely helpful when I was booking a suite for our son. He asked questions that helped us get a better rate. He handled our call very professionally.
Greetings,
Thank you for your feedback! We're thrilled to hear that Jose was helpful and professional in assisting you. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
Was polite and repeated things numerous times. He still got my first name spelled incorrectly on reservation even though I told him correct spelling 2 times. It's "Debra" not Deborah.
Greetings,
I'd love to further assist you! Please feel free to reach out to me personally at [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
She was super helpful, quick and listened to my requests and tried to accommodate all them. She was clear and made sure the information given were correct before ending the call.
Greetings,
Thank you for your feedback! We're thrilled to hear that Joana was helpful and professional in assisting you. Delivering exceptional customer service is at the heart of what we do. We look forward to serving you again for your future travel needs!
Best regards,
Toni Jackson
Angelica was very helpful with assisting me with our reservation. Explained every question I had. This will be our first time staying in Mission Tx. Angelica was Knowledge friendly and understanding.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Angelica was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles