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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.8 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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It was a very smooth reservation for Christmas 2025. All details of the hotel, rates, amenities etc quickly and clearly explained and room reservations completed in minutes. Very cordial. Thank you very much! Monn
It was very interesting. Kerri was very patient and apologized for a common spelling error. He made the reservation experience fun to make with lots of laughter 😁
Greetings,
Thank you for your feedback. We are glad to hear that Kerri was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
We were able to take care of both reservations with 1 call.
We always stay at this hotel 2 or 3 times a year and stay a night on our way to Ky and a night on our way back to SW Florida.
Greetings,
Thank you so much for your kind feedback and for choosing Reservations.com. We’re delighted to know you had a positive experience and hope to assist you again with your future travel plans!
Kind regards,
Toni Jackson
I was having problems entering my credit card number. He walk me through several 3rd time it work.he made good suggestions which helpbme enter my card right, i have disabilities.but he understood andbwas so clam best customer service ever
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Carlos was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I had a really good and smooth experience. She was very helpful with finding exactly what I needed for a good price and cancellation process if needed
Greetings,
Thank you for your kind words. We’re delighted to hear that our team was able to make the process smooth and helpful. It’s our pleasure to assist you, and we look forward to serving you again in the future.
Kind regards,
Toni Jackson
Cleo was extremely helpful, knowledgable and professional. She was thorough in reviewing room options and rates and making comparisons with other hotels in the area. I appreciated her courteousness and kindness.
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Cleo was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
My experience registering for a vacation with Staybridge Suites was improved and enhanced by working with Mr. Christian Antonio. He met every challenge with a reasonable solution, to the hindrances that arose. He met the challenges and I was able to make a booking. I look forward to my visit.
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Christian was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Called in for room at Best Western. They were full but another room at a different hotel was available and booked. Very personable agent, Sharon helped me. She was very helpful and friendly.
Greetings,
Thank you for your feedback. We're delighted to hear that Sharon was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I stated I did not want to proceed with booking due to it being much more expensive than online offerings. I was assured I wasn't charged and I just checked my account and was charged for a hotel booking that I did not authorize.
Greetings,
I’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
When booking reservations I specifically asked for a room on 2 nd floor or above. I inquired if there was an elevator and Alberto said yes. Days Inn feels very delapadated. I'm very disappointed. If it hadn't been that I am attending a funeral early tomorrow, I would've walked out and cancelled. Diego Alberto is not a trusted representative. Will definitely NOT consider any Days Inn anytime soon.
Greetings,
I'd love to further assist you! Please feel free to reach out to me personally at [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Outstanding customer service. He made sure all my questions were answered and made sure I had the confirmation before ending the call.
Greetings,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kind regards,
Toni Jackson
Considering I have no knowledge of the area, James was extremely knowledgeable and helpful. He handled all of my requests for a hotel room, parking, and shuttle. I would definitely give him a five star review. He was also very patient, professional, and kind. Thank you, James.
Greetings Bernadette,
Thank you for sharing your feedback. We're delighted to hear that James was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called, hoping to make a hotel reservation. But the hotel had no rooms available. The agent was extremely helpful in finding other options for me and making the reservations. She took care of everything. It was unexpected and I was very impressed.
Greetings Katrina,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Carlos was very patient with me and answered my questions. Looked for other Hotels for me as the one I wanted was full already.
Greetings,
Thank you for your feedback. We are glad to hear that Carlos was able to assist you with your booking, we are always happy to help!
Kind regards,
Toni Jackson
Jorge was very professional, helpful and courteous. He spoke clearly and explained everything well. Worked to get me the best deal for a one night stay at a Marriott. I appreciate his kindness
Greetings Sandra,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Jorge offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
I had a long last minute booking to get done for work, the original place I was looking for was booked solid and the good Alfredo bent over backwards to look at other properties get me a room. Appreciate his help
Greetings Kirk,
Thank you for your feedback. We're delighted to hear that Alfredo was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I feel like this person cut me off whenever I tried to talk. She was to pushy. I had questions and she rushed me. All she wanted was to reserve a room without questions.
Greetings Janet,
I'd love to help! If you have any questions or concerns, please feel free to reach out to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
I called the 613 area code (Ontario, Ottawa area) thinking that this was a local number and was going to be charged in Canadian dollars, instead it turns out to be in the United States and I got charged in US dollars
Greetings Carmen,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
At first I could not hear or understand Kizza as she has a thick accent, but she spoke louder and slowed down, then it was fine.
Greetings Marcy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
We had some problems getting my credit card to go through. He was so pleasant to work with and kept me from going off the deep end. It was very frustrating to deal with the whole situation and he was pleasant the entire call.
Greetings Susan,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson