Reservations.comReviews 6,017

Diego was so helpful, as he found a hotel for me when another was booked. The one he booked is even closer to my destination. He spent a lot of time in helping me.

Jason was able to book us a somewhat comparable room, not what we really wanted but will have to do, no fault of his as the suite was already taken but He did a good job overall

I finally hung up on the reservation person after 15 minutes on hold for her to see if a room was available in March of 2026. Ridiculous.,! Not to mention she was very hard to understand and kept asking me what kind of room I wanted. I told her 3 times.

While making reservations for my 19 year old daughter, I continued asking if she could stay there because she is under 21. I was assured numerous times that it would be no problem. My daughter drove 7 hours to find out at check in she could not stay at the hotel because she is under 21! Now I am waiting to see if there is any way to get my money back because I had to turn around and pay for her stay at a different chain!

Good day, just a follow up review concerning my interaction with make a reservation for Pendleton night stay, being assisted by Jose Luis, he did an excellent job in making my reservation easy and understandable.
Thank him for me.

Was told i could cancel bf 11pm and i tried and no one answered and my credit card was charged 962. For a hotel i didn't stay at, i feel your agent should not tell customers that if it isn't true. So i have to pay for somewhere i nevered stayed at. I would be nice if you can refund me or try to satisfy me

I was trying to ask him questions of the reservation I made and he didn't seem to want to take his time to explain to me. He referred me to the hotel desk and said," I can't help you with that. I don't work at the hotel, you called reservation ". He assumed I was supposed to know I wasn't talking to personnel from the hotel. He sounded like he was just wanting to get me off the phone.

Hello, I had the pleasure of speaking with Jose about booking with Hyatt Centrix hotel-Jose was very personable and knowledgeable-made sure we got all available discounts like AAA and senior discount

Not a good review. Anna never told me the value of the room until she asked me to put in my CC nor did she give me a choice of rooms. Supposedly, the wedding party blocked a set of rooms and I gave her the code but she never acknowledged the wedding party. I would like to cancel my reservation without penalty as I already got a much better rate through a travel site.

Please call me if you would like more information. Thanks.

A family funeral and was sent to a sister hotel, because no rooms left. Was not with the family. But when they checked in there were rooms. Travelodge should be condemned. Disgusting hotel I've ever stayed. I paid more for a disgusting hotel, then a modern hotel. Not happy😞

My phone call to BW in Fillmore, CA, was hacked by this company. Two rooms were reserved, and prepaid, tho we needed only one, Agent difficult to understand. BW hotel perplexed, as we stay there every year,

Joseph did a terrific job of helping us out while we were traveling to attend a funeral. We ended up at a better hotel for a reasonable price. He was friendly and very kind plus got the job done. We appreciate him.

I was very nervous about making this reservation because it was for a Christmas gift and it was alot more then I have ever spent on a reservation.Fernando was VERY helpful and PATIENT with me! He was amazing!

I was overly pleased with the service from the agent. He was very patient & polite. I have a problem w service representatives asking for the same information 2 or 3 times. He got it right the 1st time. He was extremely knowledgeable of surrounding Hotels and/or restaurants. The representative is a true example of what customer service should look like.

I required a specific kind of room, and his patience and knowledge were immensely helpful! Polite and kind through the whole call

I contacted Comfort Inn to get a room for my sister. She is coming for Thanksgiving dinner with her family. The gentleman I spoke to was very professional and helpful in finding a room. I am very happy choosing Comfort Inn.

The person to whom I spoke could not have been more helpful, courteous, etc.
I wish all the people in his position were as helpful.

She was extremely patient and helpful for guidance around our event and around the area and help with our handicap needs with a rolling shower and getting around with our handicap and gave us advice with the stadium AT&t and what to do and where to eat very knowledgeable of the whole situation and patience with dealing with me on line and everything up thank you for everything