On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
We monitor reviews for authenticity
I would like to say thank you to Mr. Hector Daniel for his excellent service and making my reservation process so easy. He provided all the information that I needed without skipping a beat! Thank you again I really appreciate your help! 🤙🏽
Very attentive and knowledgeable.
She was patient and I was very happy with her customer service.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Called to reserve 3 rooms and she gave me as much service as the hotel would allow. I asked for two adjoining rooms or all rooms on same floor. She was not able to promise either, so we are hoping for the best.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Luis Angel was so helpful in finding the exact room I need. I was having trouble figuring out what I needed online so I really appreciated having a real human to help. Luis is extremely professional and a pleasure to speak with.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
James went above and beyond. Can honestly say that he does that for everyone he comes in contact with! Phenomenal experience!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Jose was very efficient as he completed a reservation for us. We appreciated his help. We have stayed at this hotel several times and find all of the staff to be quite helpful.
Greetings,
Thank you for your feedback. We're delighted to hear that Jose was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I got done what I needed.The only thing I was not aware until I got My reservation that it non refundable. I don't usually do those.
Greetings,
Thank you for your feedback and for allowing us to assist with your travel plans. We appreciate your trust and look forward to serving you again.
Best regards,
Toni Jackson
James was delightful to speak with. He asked if I had any discounts, if I was a senior, had AAA, etc. He asked all pertinent questions and explained easily how to put all my information in using my keyboard. Since I am a senior, that was very helpful. His voice was clear and easy to understand!
Greetings,
Thank you for your feedback. We're delighted to hear that James was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Mackenzie walked me through a last-minute reservation graciously and I couldn't place his regional accent. Thinking he'd say South Dakota, I was impressed to learn he's in The Philippines!
Well done, Mackenzie.
Greetings,
Thank you so much for sharing your wonderful experience. We're thrilled to hear that Mackenzie was helpful and professional in assisting you. We truly appreciate your kind feedback and look forward to helping you with all your future travel plans!
Kind regards,
Toni Jackson
Mark was pleasant and very helpful. He made the phone call a good experience. And he engaged me in conversation during the call…. Loved that!
Greetings,
Thank you for your kind words and support. We’re delighted to hear that Mark provided you with excellent service and helped make your experience a great one. We truly appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Toni Jackson
Very good. Ricardo understood the amenities I require for my reservation. He was very meticulous to be sure the details I needed were available for my dates. The reservation was completed with no problems.
Greetings,
We appreciate you taking the time to share your experience. It’s wonderful to know that Ricardo delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Eric was very helpful and clear in his communication about the different rooms available. He went above and beyond to make sure I got the room I was looking for.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Eric was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
That was amazing with Oscar patiently and courteously giving me options and helping me on getting what's best for my wake and my stay at Super 8. Thank you. Saturday *******lnb
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Oscar offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Allen was very nice very helpful and I appreciated him for helping me get a room for 31 December to 1 January 2026. He has great customer service.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Allen was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Great experience at making a reservation with Best Western! Roxanne was very helpful and kept working with me until we had a satisfactory room and price. Answered all my questions, very polite and helpful.!
Greetings,
Thank you for your feedback. We're delighted to hear that Roxanne was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Ben was very kind and patient. I think he went above well above expectations. You can feel him smiling through the phone as he spoke to you.
Greetings,
Thank you for your feedback. We're delighted to hear that Ben was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
David helped me get a better room rate while my wife was in the hospital. Situation was bad enough but he made the stay less stressful. Thanks!
Greetings,
Thank you for your feedback and for choosing Reservations.com. We hope to serve you again soon!
Kind regards,
Toni Jackson
My reservation experience with Zenia was excellent. She explained everything from hotel amenities to pricing in a satisfactory manner. Kudos to Zenia. Keep up the good work!
Greetings,
Thank you for choosing Reservations.com. We hope to serve you again soon!
Kind regards,
Toni Jackson
I'd like to thank Joanna for helping me extended my stay at the hotel, she was polite, understanding, and super accommodating to all my needs.
Thank you Joanna.
Greetings,
Thank you for your feedback and for choosing Reservations.com. We hope to serve you again soon!
Kind regards,
Toni Jackson
I'm wanted to my hotel in never been canceled. It's the one for Chinle Arizona.and when I called the second time I got on the phone with a different person and he told me that he'll get me how to cancel it and then he asked me why I wanted to cancel it. I said I want to pay in cash in my card and he told me the rooms were $200 which it was not true. It's $109 per night not 149 or 150 per night so we have a problem, not telling me the truth and you're not canceling my reservation like I asked as a customer can you cancel my reservation to this question in Chinle Arizona?
Greetings,
I'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles