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Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com Reviews Summary
Reservations.com has a rating of 3.9 stars from 6,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservations.com most frequently mention great job, hotel room and young man. Reservations.com ranks 4th among Hotels sites.
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John is an excellent customer support person. He supplies you with all the answers to your questions in a very helpful manner.
It was good. Seems like there was a phone connection issue or a delay in the connection somehow which made the conversation difficult at times.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The agent, Jody, failed to disclose the $29.99 fee during our call, resulting in an overdraft fee of $35; had I been informed, I would have provided an alternative card. Furthermore, he seemed eager to conclude the call. I encourage you to improve your services, as this experience could have been more satisfactory if he had been more transparent.
Hello Tia,
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
He was knowledgeable and really patient! He took his time and walked us through the process. We have a room and were told that we will have a ride to the airport. He was very professional.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Johnshen took my call and did a terrific job of reserving the hotel and spa. I do a really appreciate his excellent patience.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Booking made in a timely fashion. Very helpful information re. Shuttle, and hotel amenities. Takes the stress out of booking at a new location. Pleasant demeanor.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Neal was supper helpful helping me help a guest book a room the guest walked into my hotel and needed to be closer to Houston and Neal saved the day.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
My representative was extremely helpful and made the whole process quick and easy. They were patient, knowledgeable, and went out of their way to make sure everything was taken care of. I really appreciate the great customer service — it made a big difference. Highly recommend!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
After failing on line, I called the hotel directly and booked my room. Dennis William was my agent. He was able to answer all my questions and deal with my special needs. He was friendly, patient, knowledgeable and helpful. We've stayed at the hotel before and it is our first choice whenever we are in the area.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Denise was profound, friendly, and very efficient/organized taking my reservation. She communicated details and expectations thoroughly.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Carmelo did a great job explaining my options and answering my questions.
Very helpful and informative.
Great experience
Thank you
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
He helped me cancel one reservation and book another one. He was polite and understanding. He went over the changes and verified the information with me. He kept me calmed down.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
You misrepresented yourself as an employee of Radisson and you coerced me to book at another hotel due to my son's necessity. Not only did you point me to a filthy and unsafe hotel, you charged me twice i would've been charged had I booked with priceline. Worst part about it is that you do not have a conscious. You have no soul. I hope your parents dont know the man you turned out to be. Mal parido.
Greetings,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
My experience with Ivan was quick. Ivan was very knowledgeable. Read all the by laws... at the end asked if I understood. And if I had any questions. Job well done. Thanks Ivan
Greetings,
Thank you for sharing your feedback. We're delighted to hear that Ivan was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I was not informed of the $50 cash deposit. My family member had lost his wallet and I booked over the phone. No one was was eillling to be accommodating over $50!
Greetings Kay,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
I called to confirm if both my reservations was cancelled and I was asked to call back and dial zero. I did that and got a recording I had the wrong number and to check my reservations. It's terrible I could not get assistance over the phone by anyone
Greetings Hanipha,
We’d love to help! Please provide me with the itinerary number for your reservation, feel free to escalate it to [email protected]. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
The person on the phone would not book under the corporate account, couldn't speak English and was overall horrible. I needed a booking for tonight and now have to waste more time on a 2nd call trying to get this booked. The representative should not be working there.
Greetings,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
I explained to Robert I was coming to the WALA conference in Feb. He told me that the best price i could get for the two nights was over 1200 dollars. I explained that wasn't what was stated but he assured me this was the best rate I would get. I already have my ticket and dudnt want to lose that cost or miss put on experience. I went ahead and booked and then found another person attending abd they shared with me the link and he did take advantage of me. It took 3 calls to talk to someone to cancel my reservation. I am nervous to book for this event but am hoping to speak with a person working on site
Greetings Dana,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. We look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
The call taker was very polite and able to answer all my questions. Booking was very quick and there was no confusion whatsoever.
Greetings,
Thank you for your wonderful feedback! We're thrilled to hear that our team provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson
I did not realize I was dealing with a reservation service and not the hotel, and they roped me into a rate $100 more than the hotel's online rate that includes a bunch of bogus "extras" that I don't want or need. Also, the cancellation fee is one night room rate, which is the total amount since I am only staying one night. I called back IMMEDIATELY after realizing my mistake was assured by the next agent that I was receiving a FULL REFUND because of the misrepresentation of what I was receiving through this service. However, while my room is canceled, the refund is not processing, and I have had to take this to the "escalation team" for resolution. I have wasted far too much time on this!
Greetings,
We'd love to further assist you! Please feel free to escalate it to [email protected] with your questions and concerns. It would be helpful if you could attach the itinerary number for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles