BookOnlineReviews 10,186

I made telephone reservations in about 3 minutes. Carlos@ Holiday Inn Express Richmond - Midtown great— I was instructed to enter credit card info on my keypad. Worked like a charm. Thank you Carlos!

Reservation experience with Michelle was great. She spoke clearly and understood my expectations for a room reservation. She was efficient and professional in manner.

My booking experience was easy and the customer service representative was helpful and understood my needs. I really appreciate how the situation was handled!

I called Jennifer to book a room. Jennifer was very helpful and went above of what she was probably required to ensure that my booking process went smoothly.

Fast and efficient. Knowledgeable. Listened carefully, repeating back to ensure understanding. I've worked in the hotel business and Sarah is an asset to yours.

Emelio was very friendly, handled the booking quickly and with no problems. He got me a room when I thought there weren't any rooms available. Thank you!

Joel set up our stay in a quick call. He got us the lowest price for the date we needed. He was very courteous and put up with my many questions. Being quick and courteous during this difficult time is much appreciated.

Such a delight to speak with James. He was so attentive to my needs. He worked very hard to find us a room and now my sisters and I are looking forward to our stay. Thank you Mr. James.

Clear instructions, knowledgeable, reassuring voice and made sure I had all information correct. Give him a promotion and good pay raise.

Cleon was very helpful and easy to work with. He helped me breakdown which rooms to choose from and what would be more pocket friendly for us who are traveling.

Hugo was absolutely amazing and very knowledgeable. Excellent customer service and friendly. Answered all my questions to my understanding. Thanks Hugo you were amazing!

Joyce was very professional and friendly. She took the time to check to make sure we got the best rate available, and make a note of our request requests.

She booked me a wrong reservation after repetitive telling her that I want the ski and stay package. Now, I'm trying to get a full refund of my money even though the customer representative is the wrong.

Just made a reservation by speaking with Mildred on the phone and she could not have been more professional, engaging and helpful! Such a pleasurable interaction.

He was very polite and super patient. I was not familiar with making credit card reservation with my smart phone. He was very helpful. He also had a nice accent and spoke clearly. Appreciate your patience Romelus, great help!

I called the Hayett in downtown Milwaukee and Joyce assisted me to get a room. She informed me about the hotel, restaurants near by, parking and other questions I had. Joyce was knowledgeable, pleasant and helpful.

Ed was so kind and pleasant. When I was concerned about how close your location was to where I would be visiting he quickly accessed Google maps to provide the information I needed.

He was quick and efficient and I felt assured I would arrive to find my reservation exactly as I asked for.

Thank you, Ed!

I was having trouble online reserving a room I called and was given excellent customer service. He helped me through the whole process of booking. The room answered all of my questions about the cancellation policy and helped me out with a great sense of humor that kept my nerves that bay and helped me all the way through.

Your representative was so patient with me and understanding what my situation was and explaining things. I can't thank her enough. We must have spent a good hr on the phone.