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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ed was so kind and pleasant. When I was concerned about how close your location was to where I would be visiting he quickly accessed Google maps to provide the information I needed.
He was quick and efficient and I felt assured I would arrive to find my reservation exactly as I asked for.
Thank you, Ed!
I was having trouble online reserving a room I called and was given excellent customer service. He helped me through the whole process of booking. The room answered all of my questions about the cancellation policy and helped me out with a great sense of humor that kept my nerves that bay and helped me all the way through.
Your representative was so patient with me and understanding what my situation was and explaining things. I can't thank her enough. We must have spent a good hr on the phone.
Mildred was very caring and helpful with completing my reservation!
She listened to all my concerns and answered all my questions to satisfaction!
I appreciated her assistance, kindness while making my reservation.
Got hung up on during payment, call back and rates went up. Not within 3 minutes. Will not come to your hotel no matter the price.
The representative was thorough and provided options
There were moments when I thought it was a bot but the service was still good
JOEL went above and beyond I felt in helping me book a reservation for my 18-year-old son. The entire experience was professional, friendly, and above all a very satisfied caller.
Hopefully JOEL can receive a monetary reward for his outstanding customer service.
Sincerely,
Phillip Hileman of Peru IL
Hey Marcus. I am having a probem. The hotel, Holiday Inn that sold out after you took my credit card number, still charged my Bank $538. You were able to secure a room at Hampton Inn.
Michelle was ever so helpful and patient while organizing a reservation on my behalf. She explained all of the options and then walked me through the steps to setup a new payment card. Michelle has an excellent phone persona that compliments her proficiency. So glad I reached her today!
Mark Rowe
Jerry found us a hotel after driving an hour looking for a room. We had been on road for 10 hours. He was very patient with the reservation process.
The phone connection was choppy, the operator was not personable and sounded bothered. Didn't book a room and I will find a different hotel
Daniel Arturo confirmed my conference location and was extremely helpful and knowledgeable of the upcoming event and room availability.
I'm Booked in hotel! I'm happy; and will come back! Great job Daniel Arturo!
He helped me secure the oceanfront room I wanted and even did a quick search of partner hotels to see if he could beat that rate
Valero did an excellent job in helping me reserve my accommodation
She was polite knowledgeable courteous
And very easy to communicate with
This was by far the easiest reservation I have ever made
Had a family member stranded at LAX and I wanted to buy a hotel room for them. I had some questions about checking in and this person was extremely helpful and kind.
I tend to over analyze and the question my choices.
The representation I spoke with put me at ease, and had a very calm affect. Just what I needed with so many upcoming events and travel.
Ed was very experienced and made setting the reservation easy. I had trouble trying to make the reservation on line. I'm glad Ed resolved the situation and I feel comfortable that my future trip is confirmed.
Wonderful
Ruben was great to speak to he has a very good knowledge of the area and gave a lot of great information about what we are going to do… THANK YOU
Great. Extremely Helpful! He helped locate a hotel for me during the ice storm …. Which is critical for those of us with no heat in our homes.
Dear Sir or Madam,
I am writing to formally complain about the extremely poor and unprofessional service I received from your employee, Karen Camposano, while attempting to book hotel accommodations.
Karen assisted me in booking two hotel rooms, however the process took over two hours, and despite this delay, she was only able to book one room. She failed to complete the second booking entirely.
In addition, the room she booked for me was overcharged compared to booking it in person. More concerning, she misrepresented the room type. I was not informed that the room was designated for disabled guests. Upon arrival, the room had a very strong and unpleasant odor, making it uncomfortable to stay in.
When I contacted the hotel management for assistance, they informed me they could not help because the booking was made online, leaving me without any support or solution.
I find Karen Camposano's behavior to be dishonest, misleading, and highly unprofessional. Providing inaccurate information, overcharging, and failing to complete the requested booking is unacceptable. Based on this experience, I strongly believe she should not be in a customer-facing role.
I am requesting that this matter be properly investigated and that appropriate action be taken. I would also appreciate a response regarding compensation or resolution for the inconvenience and distress caused by this experience.
Thank you for your time and attention. I look forward to your response.
Sincerely, Ahmad Fawad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members