BookOnlineReviews 10,195

Dear Sir or Madam,

I am writing to formally complain about the extremely poor and unprofessional service I received from your employee, Karen Camposano, while attempting to book hotel accommodations.

Karen assisted me in booking two hotel rooms, however the process took over two hours, and despite this delay, she was only able to book one room. She failed to complete the second booking entirely.

In addition, the room she booked for me was overcharged compared to booking it in person. More concerning, she misrepresented the room type. I was not informed that the room was designated for disabled guests. Upon arrival, the room had a very strong and unpleasant odor, making it uncomfortable to stay in.

When I contacted the hotel management for assistance, they informed me they could not help because the booking was made online, leaving me without any support or solution.

I find Karen Camposano's behavior to be dishonest, misleading, and highly unprofessional. Providing inaccurate information, overcharging, and failing to complete the requested booking is unacceptable. Based on this experience, I strongly believe she should not be in a customer-facing role.

I am requesting that this matter be properly investigated and that appropriate action be taken. I would also appreciate a response regarding compensation or resolution for the inconvenience and distress caused by this experience.

Thank you for your time and attention. I look forward to your response.

Sincerely, Ahmad Fawad

Yancy was awful to deal with. This is a ZERO star review. Took nearly 20mins to book a room for 2 nights, had to repeat my requested days and room type multiple times and then was never told about the non refundable policy. Received my booking confirmation then an additional email regarding a refund insurance policy that she fraudulently charged to my credit card. Called back and Ramada Kelowna refused to help me and their only solution was that I cancel the booking at full cost and rebook, making me pay double for that weekend. We as a team will NEVER book this hotel again, nor will any other team coming from our city.

Jesus did a good job with finding a hotel but unfortunately I had to give 1 star to write the following… there are 3 service agents that hung up the phone when issues occurred. The first was a male, he hung up when I told him he was being rude. The second was a woman (who I'll assume either saw a note or was "warned" ahead of time) that stated the hotel name before I gave her information and then when I told her at this point we just want a refund since the hotel did not receive the reservation (something about the "interface" was the issue according to the front desk) she ALSO hung up the phone. My partner proceeded to call on his own phone assuming that my cell phone number was being recognized and catalyzed the terrible responses of the 2 agents, then whomever he spoke with ALSO hung up the phone. It wasn't until the front desk associate kindly called from his personal phone and stated he worked with the hotel that we were finally able to receive a confirmation of a refund. I wish I had the names of the agents with horrific customer service skills so I can escalate this further, however, thankfully between the front desk associate and the final customer service agent - we were able to complete our request.

I'll also assume that these agents will attempt to manipulate the storyline and say that we were the ones being rude - but I HIGHLY suggest to management that you investigate these calls and I truly hope the calls were recorded.

To Jesus - I apologize that this review is being left under your name. I just don't know how else to report these other agents. If there's anything I can possibly do to ensure that this review does not tarnish your employment, please feel free to have management contact my personal phone: *******223.