BookOnlineReviews 10,194

Our flight was cancelled and we needed to find a room for 2 nights and the hotels were filling up. Jeric was very patient and thorough while searching for a room for us.

Cleon was great! He helped me to quickly get a room for my elderly dad during the winter storm. He was attentive and helpful and ensured my dad could check in early as well.

When I booked with you I asked for a discounted rate applicable to a convention I am attending. I was told that I was getting the convention rate and was charged $605.38. This is not true. The convention rate is $375.99 and I now booked directly with the hotel. I ask to cancel this reservation and request a refund of my $605.38 charge since it was based on false information.

Tried to book through the Boston Wine Expo room block link- could only book one room (kept entering 3, kept reverting to 1). Went to regular booking site- same rate as the "discount" rate on the room block so that's kind of duplicitous at best, and then the website added $1000 in "recovery fees" on top of a $1300 reservation. No explanation. Caled and spoke to a reservations rep who took care of it.

We called to make a reservation. That may not seem like a big deal but Rose was quick to take my request, give some options and explain the necessary details. She was also polite and friendly.

Ed was fantastic in helping me book my reservation. He was professional, friendly, and made sure I had all the information I needed. His attention to detail and willingness to assist made the entire process smooth and hassle-free. Thank you, Ed, I appreciate your excellent service.

I needed assistance booking for park, sleep and fly and chose the LaQuinta Inn and Suites at DIA. I prefer going through the hotel than a service. My representative was attentive to my requests and quite awesome.

Great experience! The only issue that I had was a really needed a junior suite for this time period. As. Bonvoy member I believe that some special provisions could be made to make this happen. Please consider

I needed to make a special request for a room close by my son. He's coming in for a baseball tournament this weekend the COS Giants. It's his first series as head coach, and I'm looking forward to experiencing it with him and the family.

Nowhere in the description of Hotel Cleveland does it mention it has a pool even though I was told it does. Please clarify as I really need a pool for this stay. Al

Fraud and deception. Saying the redo eas fully refundable until 24 hrs before them fry a confirm that says not refundable. I'm pissed and married to a top attorney in LA.

A thoughtful human! I will be loyal to Courtyard as long as you keep humans like him for booking. He was particularly helpful and I booked at Marriot because he gave additional info and saved me time!

Elsa was quite helpful and knowledgeable assisting me to find an available room with my specifications. Also, she was very polite and kind.

This man told me to pay now and to buy the protection because there was a snow storm coming. I did that, and when I called the number, he told me to call to use the protection, and he assured me that I would get my money back just by calling they told me to fill out a form. The form was emailed to me and I was unable to open it. It was a complete mess and I never got my money back.

Ms Anahi was extremely helpful and addressed all of my concerns. She explained the reservation in a clear and concise manner and was very patient and courteous.

My husband and I have stayed before at this location. In the past we had such a pleasant experience. Staff is always friendly and helpful and the rooms are immaculate!
We are traveling in the Plattsburgh area again this weekend and decided to stay again. Carlos was very helpful booking our room and went above and beyond to help find the most economical price!