BookOnlineReviews 10,193

He explained everything and was patient and answered all my questions. He was very professional and had all the answers. Wonderful and easy to book this hotel.

My experiance on the phone was good, but you took payment and didnt provide to hotel so they charged me again. They will not issue refund so said i must contact hotel planner.

Angela, answered my questions with knowledge and confidence about things I needed to know before making my reservation. I appreciated her honesty and willingness to help me.

We, unfortunately had a flight cancellation last minute while at Disney. Stressful with 4 adults and two toddlers. Jane was efficient, friendly, knowledgeable and was lovely to deal with. One call and we were set for the night.

Helped me find a location and in the downtown of Charleston. Very patient with my challenging limited knowledge of Charleston and lack of computer skills.

Friendly and personable, and wholly professional. Top customer service marks for Joshua. A technical glitch in the booking process was smoothed out by Joshua's patience and persistence.

Thank you for your help today in booking a room for our stay this week. You guided me thru the process very professionally.
Thanks much!

April is definitely the go to girl for reservations! Glen Cove. She went out of her way to give me a military discount on behalf of my late husband. She made sure I have breakfast package, balcony room facing ocean. She said after you have flight plans we can always adjust, friendly, smart,
And confident and extremely well mannered.

I called because I needed a room for my sisters and I to stay while we are in town for a memorial service of our longtime friend's Mothers service. Your agent was very helpful on the phone. And because he gave me what I needed I was able to book the room.

Wonder gentleman took my call for booking hotel, he was very nice and knowledgeable about what I was needing, including my 2 request for booking an additional hotel room for my grandchildren coming in later in the week with their parents and wanting an adjoining room. Your employee did a fantastic job!

I called in to make a new reservation with one of the hotel properties and AI took my call. Time wasted because my name was incorrect and email. I had to repeatedly say my zip code over. However I called in again to correct the wrong. Brian not only helped he made me feel valued, he requested that my name be changed and assured me I would have a wonderful experience. Thank you Brian for assisting me.

Bryan was very helpful with our room reservation. He was polite and did not rush us and took the time to make sure we were happy with the room we booked. And sent my husband and me an email confirmation right after the call. Well done.

Humberto was very helpful in explaining our options and getting us set up quickly for a spontaneous stay. Try friendly, knowledgeable, and professional.

Eugene Christian was very helpful & I was able to book my son & husband's room easily. He helped us with the best price & booking was quick. I appreciated his help & very personable interaction with him.

Pat was excellent acknowledging current issues Cambria is having booking online and processing button continually processing without conclusion - so Pat successfully booked my room via phone

Called to make a reservation at your hotel near the Houston Medical Center. Christian handled the call in a most professional and courteous manner. He probably deserves a raise.

Hugo was excellent in making my hotel reservation for me! I had tried making a reservation online but sat on processing time 40 minutes. Hugo was the 9th try of making my reservation. None of the other customer service people could help me.

It's my first time booking a hotel and was completely lost, Josue Emmanuel helped guide me through the process and took care of everything! They were very kind and patient with me and answered all my questions! Would absolutely book here again!