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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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She she made it very easy to book the room
It was a very pleasant experience in all details about the booking were covered. We look forward to being there.
Very helpful and very knowledgeable with great recommendations on finding a location to stay closest to my destination!
Thank you again for everything!
Tasha went above and beyond to help me.
She was professional and so kind and patient.
I am grateful that she was assigned to my call.
Caroline was very pleasant and helpful. She was able to get us a room downstairs when we requested. The whole transaction went smoothly and quickly. The hotel was very clean. The microwave wouldn't work in our room but the lady at the desk said it was alright to use the one in the breakfast room even though it was closed.
He (Quinton) was very helpful when I made our reservation on July 14th for August 1st and 2nd at the Best Western in Dubuque, Iowa. Unfortunately I had to cancel our reservation on July 25th. I was told by the hotel that my card would not be charged since we hadn't stayed there yet. Much to my surprise and deceit from your company my card was charged on July 15th for $698.30. I was refunded $318.13 on July 28th but was shorted $380.17. Somebody profited quite well on my cancellation. I expect you will immediately refund my $380.17. I will not be using your company/business again.
You were very helpful and explained in detail how far it was from the resort that I wanted to stay. The resort was booked for the week and helped me get another resort for a little less than I had seen for the other resort.
He was very helpful and patient with me. I'm glad he was the one to help me. Very nice and polite.
Jesus is pleasant and professional and assisted with reservation just as FL Tech represented on its website. Thank you.
This woman was rude while I was trying to book a room. I had a previous reservation book for Friday 8/22 - Sunday 8/24. I needed to add an additional night on Thursday 8/21. I was trying to get the price for the additional night and the woman was pressuring me to take the room, it's the last one, hurry the price keeps going up. I've never been treated like this before as a IHG rewards member and I will not tolerate it again.
Very good very accommodating easy to finish
My reservation great to get this accommodation within ten
Minutes
I wanted to speak to the Days Inn directly, but somehow was scooped by your organization. You told me you had given me the very best rate available. Our plans changed and I needed to add one more night prior to the night I had booked with you. It was $20 cheaper than your lowest rate. I hope I never have to deal with your company again.
Very kind and extremely helpful. Nice person and I appreciated all the extra effort finding an option close to where we wanted to be.
Jay were awesome very polite, courtesy, he help me to found the right room, we need it, even though I waited a little too long and it cost me a extra 30 dollars, but im happy I did get a king size bed, im happy that me and my husband can get away for a few days after Church to celebrate his birthday, thank you Jay.Mrs BJ Lowe.
For the Fairfield Inn at Wentzville MO, I called to make a one night reservation with a mobility roll-in shower, en route to an already booked 3 night Fairfield Inn September 25-27 reservation at Terre Haute IN. Agent quickly found the special room that seemed reasonable at $142 so I told him to book. Unfortunately, when I got the email confirmation it said Aug 24 (not my needed Sept 24). I was not told that it's a non-refundable rate, AND the $73 taxes were more than half the room rate. This is totally not what I'd wanted. I've wasted most of the day now trying to get this fixed, and still it's not. I'm still awaiting a response from "*******@lodging.support". So far this is the worst Marriott experience I've ever had starting with the call I originally rated as 5 star, but now I see that it was prematurely wrong.
Excellent service friendly make sure I had clear understanding of my reservations and offered me a good room rate
The most professional and kind customer service he stands above the rest, this man needs a raise or acknowledged for his professional service,
Initially I thought it was very helpful. I was told the hotel was close to O'HARE airport, and that cab fare was $15 dollars. I got booked a hotel near MIDWAY airport, and cab fare was $86.00. I'm livid.
My experience booking was very easy and fast. Being a person who has only traveled to Austin once makes it a lot more easier when there are helpful people that can get you booked in a safe place with no trouble whatsoever. With that being said, I would definitely book with this location again and will most likely return shortly.
Elsa was the best person I have talked to today. She is very pleasant and attentive to my needs. And worked with my budget. All businesses need an Elsa!)
She got me everything I needed, wanted, and more. She was kind, caring, and very educated. Keep up the great work.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members