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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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After several attempts to book a room on my own, I finally decided to call, thankfully the reservation agent was very kind and diligent to address my problem and promptly helped me book the room. The reason for a 4* is the issues with the website.
Emilio was very accommodating and efficient in getting us in last minute! Thank you!
Played attention to our needs and concerns with my husband being disabled
Tasha was a very helpful. She went the extra Mike to help me book a certain room.
Armando Joel took my reservations call. He was professional, friendly and helped me reserve exactly what I needed for our family getaway!
He did an awesome job of getting us a room with us all together at the last minute! Thank you!
I thought I was calling the hotel in Canada to book. I was charged in usd. I was also charged for a refund protection plan I was not told that was an extra charge. I am very unhappy.
Quick and easy registration. Very efficiently and cordially done.
Re: King, Jonathan Jonathan made my booking experience very easy. He found me a reasonable price in my budget range for a one night stay on very short notice. Very cheerful too. Excellent employee.
Luis did a great job, was very professional and was very respectful of my needs.
Booking went well. Young man was thourough, kind and efficient. Refreshing experience considering the state of our young workforce and the quality they care so little to provide.
I called to book a room near the venue where my son is getting married. From start to finish the process was perfect. I can't say enough about King. He was helpful, knowledgeable, professional and highly competent.
Service agent was kind and courteous. He took care of my needs today.
Nadia was very professional, knowledgeable and friendly. She was helpful as well.
Carlos was helpful and courteous. We are now more enthused to stay at the Adelphi.
Allan was knowledgeable, prompt, courteous and efficient.
He was responsive to my problem and gave me a solution
Excellent online booking…Jorge was very helpful with offering several options.
Jennifer was very helpful in making our 30th anniversary reservations. 😊
My husband and I got married on the Queen Mary.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members