On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Manni was extremely helpful. He took the time to help me find a better rate even if it was at a different hotel. He took the time to ask me what I could afford and researched a hotel for me accordingly. He was very PROFESSIONAL and gave EXCEPTIONAL service! He did not have to take the time to do that and his kindness didn't go unnoticed!
I was able to book my room but my experience with a human was less satisfactory than working with a website. What is the point of talking with a human if I have to supply her with the information I would expect to get from a customer service rep? There was an attitude of minimalist quality from this person that left me wondering why do we still have humans in service if this is the service they offer?
Nick provided excellent information and customer service. He followed thru by providing me with a text and email of my hotel reservation. Nick is an excellent customer service representative.
Destiny was really a life saver. We can't thank her enough for her exemplary customer service. She provided us with accommodations just when it seemed all hope was lost! God bless you, Destiny!. You are kind, compassionate, understanding and efficient — we couldn't have asked for better!
Very accommodating. Early 5:45 admission to hospital, Glad that they had two rooms available and easy to make reservations with Ed. Clear and concise.
My online booking agent was Alex and he was awesome! He did everything he could to get me the best rates and the best room. I am so very appreciative! Thank you so much for being so supportive, Alex!
Kerri lee was pleasant and patient she took time to explain to me the details of the handicapped accessible room rates great customer service.
Edwin was really helpful. He took the time to understand what I was looking for and presented me with an excellent option that I found attractive.
Amanda was amazing working with me, an 80 year old lady, traveling with my son and niece. She was vey patient and helpful dealing with my anxiety just to book these rooms. I'm already looking forward to our trip and the nice accommodations at the Holiday Inn Express! Thanks do much, Amanda!
Jorge was courteous and helpful with making my reservation. He was friendly and patient as I had to redo my card number.
Jorge was great, he answered all questions and was very kind and great manners..
Reservations went great. Julio was very helpful and friendly. Looking forward to our stay!
Sophie was very wonderful. She helped me she was patient as I tried to figure things out. She's a very good customer service.
The service in booking my reservation for the Delmar was wonderful and so helpful
He was a pleasure speaking with him he answered all my
Questions and very helpful
Was told I had 2 nights reserved, I ask at the end of the conversation to confirm 2 nights (9-19 and 9-20) was assured by agent John Wilbert that those nights were reserved for me at a total of 248.93 for both nights. Upon arriving at the motel I found I only had the night of the 20th reserved. I had to book directly with the motel for the night of the 19. The rate was 130.35 per night. I call and got the one night your agent reserved for me at 248.93 per night cancelled. Now I'm having to wait for a review to see if my 248.93 is going to be refunded. They said the refund cutoff was 9-17-25 yet I did not even ask for a room until after that date. This has been an awful experience. It has caused much stress!
It was 👍🏽 great! He was professional, efficient and friendly.
This is a 3rd party & I was booked in a hotel in the wrong location. When I saw that on the confirmation text I called back to be told it's non-refundable. 2 different people told me the same line. I showed up at the hotel and learned that the hotel refunded them so I had no reservation & had to pay a 2nd time. I paid $400 for a La Quinta room & am being told I have to wait 4-10 days for a refund from this 3rd party.
Very friendly lady, unfortunately no rooms with 2 beds were available
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members