On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companyās commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Luvenski (and I hope I'm spelling it correctly.) He was very helpful and made the process really easy. He was knowledgeable about various discounts which I appreciated It took me maybe 5 minutes or less to do the reservation. Really it couldn't have been any easier!
I was booking a hotel for a wedding at the last minute, although Drift was not available, Dan found a different hotel in walking distance and booked it all for me over the phone. An unexpected awesome surprise! Thanks Dan
Mario the booking process very easy. He was very polite and respectful.
The booking went well, he found the best room for circumstances. Thanks
Patrick was fantastic in helping me make a reservation for tonight for my sons. He was so good at helping me through the process
Micheal with reservations was amazing, nice and quick with booking. Very detailed as well. Wished everyone was as nice and professional as him when booking hotels
Forgot to mention in my last review. Shawn searched all the hotels in the area for me to get me the best priceā¦. Mission accomplished! Thanks again, Shawn.
This experience was awful. I requested a two bedroom for myself & family. I was told there was 2 bedrooms available and that I can get one so I booked it and paid for it. Was guaranteed that this room came with guaranteed "cancellation policy andthat I would get my refund for my room if we had to cancel On the day that I was to check in I went to print the reservation out & realized that it was for 1 person. I called to get it straightened out and was told there were no other rooms available and that there was nothing that they could do. That they were fully booked. I had no choice but to cancel because they would not change the number of people and then I was told that I would not get a refund and now I have received a refund for only $42.24. I was never asked the number of people and I said in our conversation that I was reserving it for my family and that my granddaughter was coming with her friend and that's why I requested the two bedroom how can it be fair that I am not fully refunded when I didn't make the mistake & they had nothing to offer me
Krystal was patient with all my questions, kindly & thoroughly explained answers! I appreciate her thoughtfulness through the whole reservation process!
Destiny was very quick to accommodate my needs. I'm traveling with two dogs and I have very specific requests. She was understanding and caring and kind.
Destiny was incredibly helpful for an over the phone reservation! No complications or concerns! Great customer service & very friendly.
This company is an absolute rip off. During a hotel booking on my way to a wedding in fort St. John British Columbia I called to book a reservation. Thinking was calling the holiday in express I got these guys. All I had with me was a visa debit card and I asked the booking agent specifically if this was going to be an issue she assured me it would not be an issue. She then processed the payment for $260 for one night at the Holiday Inn express 10 minutes later when I arrived at the hotel, I went in to get my room and they wanted a credit card. I told them I just talked on the phone with the booking people and a Visa debit card would be fine. He said he needed a visa or a MasterCard. I did not have one with me. I could not get into the room instantly called the booking agent asked for a refund and got a ticket opened. Nothing was then done the next day I was charged the $260 for one night stay in a Holiday Inn. I called again today and they said that the refund was nonrefundable meanwhile I was forced to change in a gas station bathroom as I did not have a hotel room anymore and I ended up being late for the wedding. Do not whatever you do book with these people. The customer service is absolutely horrible. They do nothing to help you. They keep saying they'll escalate a ticket I talked to two different agents who said the same thing and I still have nothing. I'm supposed to wait for an email.
When I arrived they had my booking but no payment shown on the motel end. The agent called your 1-800 number and spent at least 20 minutes trying to see if the reservation was paid for. As of right now he is still waiting for a response from you. Also the room was booked as smoking when I specifically asked for non smoking. I had to pay 8.00 more to get a non smoking room. Not happy!
Today I spoke with Eboni. She went above and beyond to be helpful to this inexperienced traveler coming to visit her grandson in Sebring. I hope I get to meet her when we arrive. We stayed there before when my grandson got married. He and his wife are expecting their first child. We are so excited to see them and grateful to have this wonderful, clean, and comfortable place to stay. Judy Holley
I spoke with Marc Sept 29 to book and pay for Double Tree Montreal. I checked with Marc twice that the $283 CANADIAN rate was Canadian and included all taxes. 10 minutes after the call my wife received a $411.89 Canadian charge to her credit card.
I then had to call back and begin the cancellation process. A waste of time approx 45 minutes. I was pleased to be using my Hilton member number to get a good rate at a property I have stayed at before and enjoyed but very dissapointed with my reservation call with Mark
The representative that scheduled our room for 10/11/2025 under Britt Smith was professional and very pleasant to speak with. She got us scheduled and sent confirmations. I was very impressed.
Traveling to California for my Birthday, and very hard to travel 11 hrs in one day, so this is my favorite half way, and Ginsell was just a doll. So hard to get great customer service any more, and she was fantastic. So very much appreciated!
Adrian helped me make a reservation and was so pleasant to talk to, he gave me exactly what I wanted for a room and all the information I needed for my stay. He did a great job!
Called to book last minute for the night after driving for 24 hours straight. Mark was extremely helpful and very accommodating. He booked us a room and even got us an early check in. Looking forward to a nap, a steak dinner and a good nights rest.
I usually book my hotels on-line but decided to call today! Marco was very professional and efficient. He was able to answer all my questions and was very knowledgeable! Thank you, Marco!
My reservation was booked quickly and efficiently. The reservation agent was very courteous and professional. It was a great experience!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members