BookOnlineReviews 10,248

At the time I made the reservation I made it known I needed a late check out and I was assured by customer rep that the rate given and charged was with late check
Out fee but that wasn't accurate information so I had to check out at normal
Check out time and find
Another room to stay at.
Very disappointed with my experience.

I called to make a reservation and spoke to a very helpful young man. I am an elderly lady who is not very tech savvy. He was so very patient with me even when I had to change cards and start all over. I wish there were more agents like him. Thank you!

My credit card was charged 2 1/2 times more than the price i was quoted... I quickly called customer service and my credit card trying to get this taken care. This is a pain!

Eduardo was very articulate and could communicate very effectively! I appreciate how detailed and concise he was with the information he gave me regarding my stay!

Juan was pleasant and knowledgeable. He was able to provide a better room price than I could find online and made sure I received my reservation confirmation before ending the call.

I had a lot of questions and concerns and Emma was extremely helpful, professional and most importantly she was quick! Lovely to work with.

The agent Carlos was a tremendous help. I was nervous about not being able to get a room. He helped me and assured me everything would be OK. I appreciate it all of his help.

I just got a new job and there is a convention in town. Carlos took the time and searched for many options close to the location I was looking for. Since I have never used this service before, his patience and expertise made me comfortable with the decision to book with him. Thank you for the excellent service!

Was trying to book on line and couldn't, so called and Kerri Lee instantly went to work and helped me quickly, efficiently with my reservation. Big thank you!

My booking experience was great - efficient and quite simple. And Giselle's was very helpful and personable. She explained all the details carefully and made sure I understood.

Marco reservationist assisted after my first call was dropped in mid call. He was helpful and also assured me that my first call that was dropped did not incur in a reservation. Marco was businesslike polite and helpful. I would give him a rating of 10/10.

Very pleasant professional gentleman and personable! Much needed in time of dealing with another hotel chain's rude and deplorable service!

He was very understanding of my circumstances and was able to expedite my need of getting a room under such short notice! His kindness was appreciated!

Marco Antonio made my
Day helped with reservations in an almost sold out day made my day my daughter's day! Thanks Marco! So nice as well.

Julio was very helpful finding a last minute room for us that met our budget. I feel safer and more confident about the room, our reservation and the fees after speaking directly to the hotel (vs booking online).

Awesome experience. She was very knowledgeable about what my needs were. She was also very kind and courteous. Very supportive

Very thorough and helpful. He found the best rate and made sure we had all of the information needed before we hung up. I was extremely pleased!

Very poor communication, didn't listen to my concerns. Cut me off when she couldn't answer my question. Charged me more than booking online when I couldn't get it to process

Poor service. Can't get a return call from your company. Feel like you misrepresented what company you were with. Should have told me you didn't work for hotel. You sent email say your tried to call me but I have no missed calls or voicemail.