On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Girardo didn't have any room available at the hotel of my choice However he looked around, went above and beyond and find even a better place for me on that late night!
Really really appreciated
Even though my husband and I called with short notice Gisell was able to accommodate us with exactly what we needed for the night tonight. She was very professional, courteous, friendly, and we appreciate it. Thank you.
I had the pleasure of speaking with Augie to book, my travel needs. I had several questions. There were several details and he was able, and more importantly, willing to, in the kindest and friendliest of manners get each of those details, answered, resolved, and booked. Super way to start my day!
Robert was able to accommodate our request and answer all our questions. He made the whole booking easy and simple! Excellent customer service.
We needed a room last minute. The first hotel we tried was unavailable. Hugo told me he could search local properties, which he did for us. We got a confirmed room and we did it all hands free. His service was excellent and very helpful at the end of a long drive (and in the dark).
This will be my first time at your hotel and my husband said for my birthday weekend it would be the best and only way lace to stay downtown Chicago. Ambrba really worked with me to have a weekend of fun that will be unforgettable.
I had a complicated reservation but Kerri Lee helped me get it all booked. Thank goodness silver legacy hasn't gone to online/AI booking! We still need people!
I was on a long road trip across country. I spoke with Mariel who walked me through the reservation process. I was driving in CO., pouring torrential rain, and she was very patient!
We had to find a room due to our airline travel plans complications- Ocean was helpful, personable and found us the perfect space!
We were trying to book a room for my 60th high school reunion at Homewood Suites. No rooms were available. John found us a king, handicapped room at Best Western. He booked the room and confirmed all details. He was so helpful. It was a pleasant experience.
I had a great conversation. He understood the importance of my room. He informed me of the benefits I would be receiving especially the buffet breakfast. I enjoyed talking to him 😊
LENEIN TOOK GOOD CARE OF MY DESIRED NEEDS. VERY KIND PROFESSIONAL PATIENT AND WARM. HE IS DEFINITELY A POSTER GUY THAT ALL OF THE OTHER CUSTOMER SERVERS CAN GLEEN FROM.
Muy amable y me fue de gran ayuda. Exeente
He was very polite answered all my questions I had helped me find a different hotel when the one I called about, was booked very well mannered and respectful
Angel was awesome, after the last 2 rooms booked up at the last minute, he rolled over my reservation to another hotel, saving me time.
What a wonderful employee! Senor Chavez was polite and respectful. He answered all my questions and concerns. He is definitely an asset to your organization!
Did not even get on same floor was told we would. Would not refund. I will cancel my loyalty and not stay with Hilton again. Terrible service
Elsa was very helpful in trying to contact the hotel to find out about accessible availability. But could make sure I am able to book a tub with bars. Thank you!
Cesar was courteous, knowledge and experienced and was able to make a booking connecting a wedding party reservation to ours within a few minutes.
Barbie was not a capable agent. Throughout the call she kept repeating the wrong dates back to me and didn't seem to understand or care to understand what I needed. Once the date was finally booked she hurried to ask if that was everything and didn't wait for my answer. She hung up while I was asking her to provide my itinerary over the phone to me which forced me to call back to try and get that number. I would have never received that email because the customer service agent Micheal found it under Barbie's email address and.NOT my email address. Not even close to my email address. She hurried through the call and the service was so poor I felt this was a scam. The customer service agent Michael was professional, helpful and was able to repeat my issue to me and then resolve the issue in a timely matter. Please provide better training for your booking agents. Any job you have should be executed with pride and attention to detail. Thank you for the opportunity to describe my experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members