BookOnlineReviews 10,267

Agent was courteous and fast with zero hick-ups. Had an answer for any question and very friendly. Best reservation I've ever made.

Thank you, Angel, you were very helpful and your professionalism really surprised me.

Horrible experience, lied about refundable. I asked if it was a third party reservation, she lied. She lied about a free shuttle. I called the hotel directly to confirm what she said. I canceled reservation immediately after talking to the hotel.

After speaking with an extremly rude individual prior Mr. H was able to complete my reservations with professionalism. For that I thank you sir.

Had a few questions, he answered exactly as needed, navigating the original phone call to speak with a human operator was not easy.

Talked to Michael and he went thru many options for different hotels since the one I wanted was booked up. Awesome experience and I appreciate his help so much!

J Angel was able to make our reservation at the SFO airport efficiently and even saved us some money. We appreciate his help and will enjoy a stressless start to our vacation.

Great service! We were trying a late reservation for crescent hotel and they were booked but he was able to get us in at Wagner motel for the night. Very pleasant and helpful, thanks Ed

Hugo was very helpful in finding a date that would work for us to come stay and enjoy the resort. We're looking forward to it!

Vince you lied to me. I am disputing the charges. I am reporting your agency for fraud. I have cancelled my reservations that I made with you. I am requesting a full refund immediately.

This 3rd party booking is a joke. They lie to you say they are the front desk and charge you double. I booked 2 rooms 1 night. Shoulda been 230$ but book.com charged me 430$ and when I check in I had to pay an additional 50$ scammers! Report to BBB!

I have a full convention. And I was able to call the hotel and go through the booking process, which was very smooth and highly courteous with the customer experience. I have usually had to give my credit card number over the phone, but this time I had to enter it using the telephone keypad, which I found to be sophisticatedly appropriate for my personal information and its security.

Felix has amazing customer service. He assisted me in finding another property when the one I wanted was sold out. Thank you so much.

Emilio was a definite pleasure to deal with. Most bookings of rooms are drab and motionless. Emilio made me smile and wish more experiences with company employees were like this.

Thank you Adan Karim. We really appreciate your help finding us accommodation in Thunder-bay, especially as we were travelling through Upsala at the time and cell service was limited.

Adrian Guadalupe assisted me in making a reservation for my Thanksgiving Holiday. He was cheerful, upbeat, polite and efficient. We shared a brief chuckle in our conversation and. It was just a very pleasant experience. He represents Camby very well

Mildred took the time to listen to the unusual circumstances of my daughter and grand-daughter's stay at the Hilton, Ontario. She went above and beyond to find the most appropriate room to meet their needs and give my daughter peace of mind. I cannot thank Mildred enough!

Jonathan was absolutely the best in helping us with rooms today. We are headed to Birmingham for a funeral and he made the booking process so great. With all the stress going on currently, his calm demeanor and helpfulness really helped.

Very helpful, quick response and completion of requests. Thank you James