BookOnlineReviews 10,196

I was able to get all my questions answered. The flow I talked with was fairly quiet and I had to really listen carefully to hear him. He graciously repeated info when I asked him to repeat something fir me. He was a kind, gentle person to deal with.

Pedro was very helpful, courteous and professional.
The confirmation and verbal rundown of our reservation details was very helpful.

I called the hotel directly to make a reservation (rather than booking on line) as I had several questions. I spoke with Jesus Diego. He had a nice greeting, was professional and knowledgeable. Answered all my questions. It was nice ro speak with a person rather than a computer.

Jenny did a terrific job helping me with my 3 night stay at Hollywood Beach Marriott.
She is both professional and easy to talk to.

Angel seemed in a big hurry and not too concerned with what I wanted. I stay in this motel every week, 5 days a week, so I am very familiar with the layout of the rooms and which are most desirable for what I need and want, which is mostly quiet.

Total scam! They overcharge for hotel rooms and hide charges that won't show until after you paid! They won't issue refunds despite these deceptive practices! DO NOT USE BOOKONLINE

Overall great customer service experience! Thank you to the person that took their time to help me book a room on Valentines day of all days! The associate was great with handling my questions and paitent in waiting for me to get my payment information figured out. This employee deserves a shoutout from the highest boss and maybe a pay raise! It's rare to get quality service, so thank you sir!

Great phone experience.
However when I look at the e-mail closer we did not get what we had thought we had booked - a room with two queen beds? How did that happen/change?

He was very knowledgeable personal and made me feel good about where I was staying. I would recommend staying there at Hilton Garden Inn in Florence, South Carolina.

Jose Andres was able to get me the room I needed at the best rate possible quickly and easily while explaining all my options

Ron found a room at a different hotel that fit our needs. It's cheer week and everything is booked up. Thanks to Ron we found our much needed room.

He took his time with making the reservation, most places rush through everything. Thank you for taking the time and speaking clearly and being kind! Keep it up Oscar!

Excellent John Ernie Dale O. Was very helpful and patient with me. He took the time to answer my many questions about the Plaza hotel amenities

Called to reserve a room last minute at the William Vale, which I expected them to be full but was recommended the sister hotel CODA and I did book. Looking forward to seeing the sister hotel of The William Vale CODA. Thank you for your assistance.

Sylvia was extremely helpful finding me a room during a very busy valentines weekend, and my wife was being transferred to a hospital in Miami.

Couldn't hear couldn't understand took too long was rude when asked about a booking charge "you'll get charged what they charge us"! I said forget it and and cancelled.

Sissie was patient and did her best to help me find 2 rooms at a reasonable cost. She explained the options clearly and advised me approximately. Great customer service!

Excellent and knowledgable. Assisted to adding to our reservation days. Process was prompt and easy. Great customer service. Thank you Jesus Diego