BookOnlineReviews 10,074

Great phone experience.
However when I look at the e-mail closer we did not get what we had thought we had booked - a room with two queen beds? How did that happen/change?

He was very knowledgeable personal and made me feel good about where I was staying. I would recommend staying there at Hilton Garden Inn in Florence, South Carolina.

Jose Andres was able to get me the room I needed at the best rate possible quickly and easily while explaining all my options

Ron found a room at a different hotel that fit our needs. It's cheer week and everything is booked up. Thanks to Ron we found our much needed room.

He took his time with making the reservation, most places rush through everything. Thank you for taking the time and speaking clearly and being kind! Keep it up Oscar!

Excellent John Ernie Dale O. Was very helpful and patient with me. He took the time to answer my many questions about the Plaza hotel amenities

Called to reserve a room last minute at the William Vale, which I expected them to be full but was recommended the sister hotel CODA and I did book. Looking forward to seeing the sister hotel of The William Vale CODA. Thank you for your assistance.

Sylvia was extremely helpful finding me a room during a very busy valentines weekend, and my wife was being transferred to a hospital in Miami.

Couldn't hear couldn't understand took too long was rude when asked about a booking charge "you'll get charged what they charge us"! I said forget it and and cancelled.

Sissie was patient and did her best to help me find 2 rooms at a reasonable cost. She explained the options clearly and advised me approximately. Great customer service!

Excellent and knowledgable. Assisted to adding to our reservation days. Process was prompt and easy. Great customer service. Thank you Jesus Diego

I recently completed a phone booking, and it was a highly positive experience, characterized by exceptional knowledge and expertise.

Lauren was pleasant and cheerful from the moment she answered the call. She was able to answer all my question and get my group reservations made quickly without me feeling rushed. Looking forward to our trip! Appreciate the local food and entertainment suggestions that came with the reservations.

Kari- Lee is very good sale person and I like her. However her explanation of the refund was / is confusing. She misled me into booking this reservation. I would never make this reservation if I knew that I only going to get less than what I paid. She also made an error that one adult instead of two persons to stay at the hotel. I was rush to book the room.

Difficult to fully understand, cancelation policy not clearly explained. Pleasant voice and helpful but did not catch everything that was being said due to accent.

We had a very positive experience with Alejandro for booking our getaway at the Ritz Carlton. Specifically our booking was very smooth and swift. Perhaps even better, Alejandro studied the hotel rates to match our price points and presented several options to us. I appreciated his attention to us. Thank you Alejandro.

Very thorough and professional. He went out of his way to find us a hotel near to where we were when we called. We are 77 and 79 and needed extra help. My husband has been an honors member for at least 25 years.

I made telephone reservations in about 3 minutes. Carlos@ Holiday Inn Express Richmond - Midtown great— I was instructed to enter credit card info on my keypad. Worked like a charm. Thank you Carlos!