BookOnlineReviews 10,196

Katherine went above and beyond to help me get my reservations fixed as we're part of a wedding party in our hotel room was booked for the wrong day. Thank you, Katherine.

Awesome, the hotel I originally called for wasn't available in the price range I wanted. I told him my price range and he literally found one right next-door at a very nice place in the price range. I needed excellent person. Awesome. You help me out tremendously.

I had a professional experience while booking the Adero hotel. Efficient, and surprisingly quick, I was booked and on my way. Well done.

Called for my annual family Christmas night in downtown St Pete. Ed was very helpful and was able to secure my reservations for 2 rooms close by. I always appreciate great customer service, Thank you

Alex was soooo very good and helpful after my VERY frustrating experience trying to make a reservation online. The only thing worthwhile online was the telephone number to call for help!

I asked you if there was a cancellation fee you said no as long as it is cancel before 11/14 but the email says there is a fee. You started with $518 charged my credit card and then put in 2nd charge for $552. This is not right

Loving to experience customer service of the past still exists. Shahira was patient and willing to help secure the best deal for us. Her demeanor is excellent! Thank you Shahira!

Julio was a wonderful representative. He was helpful and patient and kind; all qualities that help to create a positive user experience.

When the hotel I wanted was fully booked, Mark was able to talk me off the edge and found me a room that was still close to my event and safe for a single female traveler. Great job Mark!

Great and very relaxing.

Michelle was awesome! I called looking for a room and I was indecisive about the location due to knowing what I was looking for but unsure of exactly where it was. I changed location on her 3 times but she was still polite, professional and very patient.She got me where I needed to be.

I believe my agent was Marc Anthony. He was very helpful and patient with me and my needs for this trip. He was very knowledgeable about his job and willing to use his resources to help me. So refreshing to work with someone who enjoys his job and passes along joy.

We were told a king bed. Not true. We were told a restaurant and bar on premises not true. Had to go to the adjacent restaurant which we didnt have proper clothing to wear. Driving for days in same attire. Unhappy with this experience.

Kimberly assisted me with request and was very helpful as I made my call while in my car. Everything worked easily and she even was helpful with info regarding my dog staying with us.

Marco was very helpful and understanding. The hotel I wanted to reside in was at a higher rate for the group I was a part of. He asked where my group was staying and meeting. He asked where our meeting was held. He found another closer to my meeting.

Thank you Marco!

Kerri was amazing - she was friendly, accommodating and efficient. She was able to book our last minute trip to Universal Studios efficiently while being very friendly. I'd recommend the hotel because of my experience with Kerri.

Salvador helped me book six rooms at the last minute. He was very competent, patient, kind and professional. Thank you Sal for helping out with a very stressful event.

Alan helped me get a room very last minute on a nearly sold out weekend all city wide. He completely made my trip able to happen!