BookOnlineReviews 10,201

Family just dropped in off the cuff and needed some help locating local lodging for the evening.
Failed at the first attempt to book but through the personal and professional efforts of our intermediary we are set up for the evening.

Very helpful in getting the details of a very last minute reservation on a busy weekend. Asked pertinent questions that was needed and confirmed by repeating data. Professional and courteous

I'm coming into town for a sports tournament and let's be real; who can afford to pay for extra nights if your team loses. Stacey offered me free cancellation at anytime during our stay! Truly made the difference of going or not!

Christian was helpful, professional, and polite. I appreciate being able to speak with a human being for customer service, not an AI robot.
He was informative as well as courteous and I greatly appreciated his assistance in helping me to reserve a room at a nice hotel with a fair price for myself and my family.
Thank you Christian!

I was never offered the refund option for a cancellation but then received an email stating I declined it which was not true. Horrible experience and would not use this company again. Beware to anyone who uses them.

The weirdest AI experience ive had so far. Denied she was AI, had to keep repeating myself. It kept getting my name wrong. Then when I told it my 3 digit code. It said it wouldnt repeat it for security, then it did. Weird that it told me it wasn't AI when I wanted to speak with a real person.

I had called looking for a hotel with a jacuzzi tub and Alex was incredibly helpful and mannerly. I had only knew of one hotel that had jacuzzi tubs but there were none available and she found me an even nicer accommodation for a great price with such short notice. Alex was very polite and enthusiastic. Thank you for your help Alex!

I've stayed at the Tarzana Inn many times during my visits to that area in Tarzana andEncino.

I found the hotel to be very well kept with an efficient office staff. I haven't been there in perhaps the past year and a half and found my reservations assistance to be very efficient, as I've come to expect from the hotel

Marlon was very helpful, courteous and informative. He sent the conformation for our reservation by text while we still on the phone. So we could check and make sure everything was correct. It took very little time and effort on my.part.

Andi was very helpful in dealing with making my reservation. I was going to stay at the Holiday Inn, which was fu. He then was able to make a reservation for me at the Hamtons. He was very helpful and extremely polite. Thank you Andi.

I was trying to call the hotel. They assured me it was the hotel I was talking to. Can't talk to a person and they charge in usd funds but don't tell you. I didn't see till I checked the confirmation email. No cancelation either. What a joke

I had been on your service to make a reservation. After being on the phone for 45 minutes dealing with different people and getting different numbers. I was in tears and would not refer your hotel and rate on your website. Valerie had patient and calmed me.

Hugo is a very respectful, patient, and knowledgeable Customer Service Representative. I wish you would hire more agents like Hugo. He was extremely patient and helpful. Thank You so much‼

George was extremely helpful and very professional. I was having trouble booking on the website and he was able to assist me in a timely manner.

It so easy to call the reservation # to make my reservation! I'd much rather call and make sure I'm confirmed and ask questions about the hotel. Thank you! For a pleasant experience. Looking forward to checking in later today!

Reservationist was very patient and provided excellent service! I did not know how to enter my Visa card and he took the time to teach me how to find the screen on my phone! Outstanding service!

Edith was so helpful in finalizing my incomplete online reservation for a special night with my partner. We wanted to celebrate our Holliday at the Edwardian Hotel and they made it happen.
Thank you Edith!
Joedy

Told me I had to book a new hotel instead of just adding 1 night. And I couldve just did early checkin instead buying a whole new room Now I have 3 rooms I cant refund.

Jorge was super helpful because I thought I had a reservation but I didn't. He got on the phone n took excellent care of me. Thanks Jorge