On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick professional service. Jose Gilbert did a fantastic job of helping me out when I was in a time crunch promote that guy or give him a raise or both
Anthony made my reservation process very easy. I had heard from some people that they had a difficult time making their reservation for this same time.
We had a death in the family and we need a place to stay for 3 days in garden city NY
Raymond found a room available that would accommodate 3 adults ( sleeping separately) one less burden we had to worry about. We have always been loyal to Hilton and will remain loyal to.
Thank you
Raymond
Mike was very forthcoming and professional. We had a laugh because he said I was ine of the first people that could proniunce his name. He was very friendly and kind.
Booked a room for my son and really enjoyed the experience and interaction between Emily and I during this transaction
She was engaging and friendly turning a reservation booking experience into a memorable moment
I was lied to while making a room reservation with BookOnLine. I called this BookOnLine service unknowingly because the number was provided to make a room reservation on the Best Western website. I checked on-line to confirm that the best room rate was $170 per night, but wanted to call Best Western to ensure that I could have a pet friendly room. The BookOnLine reservation service indicated they were contracted by Best Western for room bookings, that the hotel was almost full and that only one room was available, a suite with a kitchenette and that that the cost was $250. When I asked why the hotel was almost full during a normally low volume timeframe, the booking agent indicated that a customer had blocked booked 30 rooms. When I arrived at the hotel, in fact, it was only half full. There was no block booking and I was allocated a pet friendly, standard room, The front desk indicated that the BookOnLine reservation service got a preferred rate of $140. However, I was already charged $250, plus the pet fee ($30.00 at the hotel). I called the BookOnLine customer support number to complain that I was provided incorrect information. They indicated that they would investigate and refund the difference. I expect that I should be paying BookOnLine only $140 plus taxes for the room, as I paid for the pet fee at the hotel. These are suspect business practices which must be addressed and rectified promptly.
He booked us at the wrong hotel after multiple corrections. When we called to correct it, they said it was non-refundable. We eventually got a refund which will take 10 business days. Horrible experience!
Immediately, and I was refused and not allowed to check in, and then told I was not allowed to receive any sort of verification on the notations as far as cancellation went his name was Edgar and was not very helpful at all, and also with the manager as well if it's not the same person
Booked a room and said I needed to be picked up at the airport right away. Agent said van would be there in 15 to 20 minutes. Never came. When I called the hotel directly was told that no arrangements for the van had been made. Totally unacceptable.
I called to book a room directly with the Comfort inn in Lawerence Kansas. I was told that there were no vacancies on line and from another AI host saying she could not help me. I was happy to get connected to Jeffrey at the desk. He found a room for us, but it was out of our price range (a Saturday night rate)! He offered to check near by hotels and found us a room in Topeka Kansas. He went the extra mile to help us find this room in our price range. He also booked our room and sent the confirmation! We are seniors and he made this booking less complicated for us. I give Jeffery 5 stars. I think he is an asset to your hotel. We will try and stay at the comfort inn on our next trip cross country.
Amerba Ruth provided great service in accommodating my request for room amenities to suit my experience at the hotel! She was thorough in verify the information taken and considerate of my privacy when paying for my room. I would definitely recommend calling to reserve a room if interested in ensuring specific accommodations are made for your stay.
Victor was very professional and courteous. I give him five stars. The only thing is at the end when he was giving the usual conditionals and all that kind of thing and he talked so fast I maybe got half of it.
She was very patient as I make the reservation. The only problem was that she spoke quickly and it was hard for me to keep up, but she did a great job. I appreciate it.
I needed a lot of help booking my room the gentleman helping me was very patient and calm even waited why I switched over and called the other people I was going with to verify it was the correct motel he explained everything very thoroughly very calm very sweet very nice excellent employee
Experience was very smooth and he made sure to help me get my reservation completed the way I wanted to. Also very timely, I had no wait time on the phone call and the service itself was very quick and thorough.
The employee was excellent in explaining the rooms and services you gave to offer and efficient in reserving a suitable room. Thank you for the excellent service.
Ajit S Cacodcar, MD
Why do I have to put the numbers in for my credit card? Why am I doing your work for you? It was a very painful experience! I could hear her, just couldn't understand her!
The agent very helpful finding a room for me. Answered all my questions and explained everything. Made booking room very easy. I appreciated his help.
Was told I have a dog got to hotel no room for dogs I was told I was speaking directly with the hotel so the questions that I asking, I was just giving any answer so I would book
The front desk employee listened to my woe is me story and not only listened, but gave me a breakfast - very kind customer service, also kind upon check out
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members