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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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Excellence customer service! Adrian was an all-star in handling my hotel booking.
Professional representative along a good sense of humor - he did a super job!
Got booked to a room that wasn't available. From a 2 hour delay on the Tarmac, crowne plaza wanted the credit number and would not give shuttle information until they got it. I got turned away at the crowne and sent to a Holiday Inn where I had to pay the full rate too. IHG got well over $400 off me for 2 hours of booking torture and 3 hours of sleep and now days of refund headaches.
The lady that helped me was very nice and helpful. The hotel I requested was too high so she found me one nearby at a lower rate.
Tammy was professional, kind, helpful, and thorough. Made sure everything was correct before exiting the call.
Excellent experience!
Reservation agent was friendly.
Room was satisfactory.
Breakfast was a little less than what we've experienced at other Super 8's but was sufficient.
Price a bit more than online, but I've had a couple bad experiences w/online booking, so prefer talking to a live agent for the hotel.
Daughter's flight was delayed then canceled. I was able to book new flight and then that was canceled and rebooked. After spending 12 hours at airport I tried to find hotel room from them but had no luck. So I called and after numerous attempts agent Eunice found a room for them after10:30pm. Very happy only issue was with hotel booked did not offer airport transportation.
Tried to book room myself, but couldn't finalize it. Called and spoke to Robert, who took care of everything. He was quick, knowledgeable and polite.
The worker at the desk was very personable and knowledgeable. I could not get the website to work, but Jaimie helped me place my reservation no problem! Hopefully he will be on staff during my stay. He is a very courteous worker
Please reverse this charge. When I booked, I asked about cancellation. Joyce initially said it was non-cancellable; I declined. She placed me on hold, returned, and said I had until 6:00 PM Friday, Nov 7, to cancel. I had her on speaker; Melony heard everything. I called before 6:00 PM to cancel and was told my case would be escalated, with a note reflecting Joyce's assurance. Gold Elite member since 2004. Please call me *******121 to confirm charge reversed.
This women went above and beyond to make that we got a room at the hotel that was on first floor and accessible for my daughter and her friend that are going to a conference at a church close by this coming weekend my daughter is in a power wheelchair she has cerebral palsy it's a brain injury from birth she was awesome getting us situated and was able to answer all my questions great experience, i could understand her really well and i usually get someone who has a accent that is hard to understand and you are constantly asking questions and trying to understand them but not this lady she was very good and very easy to understand …. Thank you so much
I was stuck at O Here airport with a lot of other people. Luckily, this service helped me find a hotel during a difficult time.
Alejandro was amazing and so very helpful at such a stressful time! I am so thankful he answered the phone tonight! Thank you so much!
Stranded at an airport, I called for a reservation at the Marriott. That wasn't available, but Jenny offered to help me find another one nearby.
Agent lied and misrepresented reservation. Paid for two rooms and when Che king in only one room twice as much! Totally did not tell truth.
I asked for availability due to a room block with a team. I was told there are no rooms available and only 5 in the entire city those dates and I need to book a different hotel fast.
The hotel I booked was non-refundable, only to find out an hour later that there were 15 rooms available with the team.
After I had given my credit card number, I asked about a cancellation policy. With the Federal government shutdown and all that is happening with flights, I am concerned about flying. So I wanted to know how long before I could cancel. In case something happened with my flight. Then for the first time he said no cancellation policy. At that point the credit card had already been given and charged and he said I couldn't cancel! He did not give me that information before asking for the credit card number. I feel it was wrong. I would have waited to get my room or looked at a different hotel had I known about the no cancellation policy.
Crown representative, Genesis Yazmin, was extremely informative & helpful while I was making my reservation. I greatly appreciated her kindness. Genesis is an asset to your company.
Absolutely the worst job I have ever experienced in my entire life. Everything was done incorrectly and when I tried to cancel it and start over they wanted to charge me $208!
I spoke with Carlos when I made my reservation. He was polite and efficient. My only comment would be that while his English is excellent, he speaks so fast that I had to ask him to repeat himself several times. That may just be me. We are coming up there for a celebration of life for a the daughter of a friend. The occasion is being celebrated at this hotel. We've never stayed at this hotel before.
I just spoke with Jessica regarding a new reservation for next weekend. She was very thorough and explained everything to me. I had a pleasant experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members