BookOnlineReviews 10,235

Jerry was fabulous. I had to book a hotel for my son that broke down and needed his car towed and this hotel was the closest. Jerry made the process seamless and was very kind and compassionate about our situation.

Diego angel explained me I would pay for hotel and when I got here at check in I would receive a 25% discount. On my chuck in I was told because this is a 3rd party i couldn't get any discount. What a scam!

I had to book 3 rooms as we will be in town for a funeral. Agent was very helpful and made this experience a lot easier than expected.

Overall great customer service. Very helpful and knowledgeable. Was able to provide additional options to try to get a good rate.

Angelique was very quick to speak and very slow to listen.

She got my email incorrect and sent confirmation to wrong email.

She also ran my card before I confirmed if I wanted reservation protection or not. And now she won't give me a refund.

Gelmar was patient and answered all my questions. He put in my request for a quiet room and he found the least expensive rate available. I appreciated working with him. He definitely deserves five stars!

I was on the phone for 40 minutes and requested 1 room with a queen bed and 1 room with king bed. And she blocked 2 rooms with queen bed! I am trying to correct it and it's a long wait on the phone! My time is very valuable! Please have it completed and let me know!

I called to book a reservation and received excellent customer service. All my questions were answered, and I received the information I needed to complete my booking.

I had a great experience over the phone with Orlando. He was very professional, friendly and helpful in helping me make a reservation for my wife's bday! Looking forward to my stay!

Gary was a very pleasant worker who answered my call, helped me navigate the situation I was in, and answered my every question with a useful, confident, answer. When the hotel was fully booked on the day I wanted to stay, he helped me look for a different hotel and handled my predicament with professionalism. Well done!

I called Tarren to book a room for two nights, and required two beds and a cot, which her establishment did not have available. Having told me that, she immediately offered to help me find a companion hotel which might have my requirements. Within five minutes I had exactly what I needed and reservations were made. I so appreciated her time and thoughtfulness.

I spoke with Nestor to book a room at the Scottsdale, Arizona location. The wait was very short.

Nestor was polite, professional and very helpful. Excellent service! Thank you!

I just talked to David about reserving a room, and he was so friendly, professional, and helpful. I wish I could talk to him every time I book a room!

All went smoothly and quickly. The staff member who booked my room was very pleasant and calm and competent, which was helpful when I was dealing with a sudden change in my travel plans. Very pleased.

Carlos was friendly, professional and knowledgeable. I felt very confident with his assistance in booking our room at the Comfort Inn. He had excellent telephone and customer service skills.

She didn't hear what I asked for and charged a ridiculous amount. This has not been my experience in the past. Disappointed doesn't even express my opinion. Asa result, I'm
Going to look for another hotel.

Excellent, Rogelio Jiro Apelo wa extremely patient and knowledgeable... he assisted with the booking of our room all the way down to the very last detail... we were so pleased to not to have gone to a hotel booking site... he made it an absolute pleasure*
The Delsols from Hendersonville, NC
Date of Stay: December 3-4 2025

I booked my stay over the phone with Leonel, who was very kind and helpful. He gave me the lowest rate for the type of room I was looking for and was very clear about the policies, cost and what kind of room I was booking. Thanks Leonel!

I contacted Pamela to make reservations. She was very professional, polite and went far and beyond to answer my questions. It was a pleasure to listen to a professional explain what will happen. Many reservation employees don't know anything about the rooms or what is available. Overall a very pleasant experience. I'd rate 12 out of 10 available for customer service.