BookOnlineReviews 10,201

I just became a rewards member and I was still on the road so I wanted to book with holiday inn express again rather than any other choices out there! I wanted to go easy..

Karla was helpful, kind, considerate and efficient. She even detected in my voice that I was exhausted and asked me if I'm ok. She is top notch.

Making my reservation was made easy because of Pamela. No worries. No langue barrier which was great over the phone. Thanks Pamela for such great customer service. From all the ppl you help daily…. We appreciate you! Amazing job!

Christian Antonio was a great help over the phone. I was concerned about getting my points applied to a last minute reservation and he Applied them for me.

Flight came un late so we missed connecting flight. Needed a room for the night. Called. Booked. Showed up at hotel and they tell me my reservation is for a check in a 3pm. I had to cancel and rebook at desk.

This assistant was not truthful with the hotel rate and policy. She advised me that this was the best rate and that the hotel would be able to honour my corporate rate I have with my company. Not true! She took my payment, up charged me more than the hotel was actually charging and the front desk could not do anything. Horrible experience! Customer service is awful

We had specifically asked about there being a hot tub & was told yes. When we checked in there is NO hot tub at this hotel. The room was very comfortable. Had the continental breakfast & back to our room. My husband fell asleep -front desk extended our checkout time an hour so not to disturb him, when I asked😀

Edgardo made everything easier for me to make my reservation. He's very knowledgeable of his job. A very pleasant person to talked to and made me feel very comfortable. He's a great asset to your business. Excellent customer service. Thank you Edgardo for all your help, very much appreciated.

Jerry was fabulous. I had to book a hotel for my son that broke down and needed his car towed and this hotel was the closest. Jerry made the process seamless and was very kind and compassionate about our situation.

Diego angel explained me I would pay for hotel and when I got here at check in I would receive a 25% discount. On my chuck in I was told because this is a 3rd party i couldn't get any discount. What a scam!

I had to book 3 rooms as we will be in town for a funeral. Agent was very helpful and made this experience a lot easier than expected.

Overall great customer service. Very helpful and knowledgeable. Was able to provide additional options to try to get a good rate.

Angelique was very quick to speak and very slow to listen.

She got my email incorrect and sent confirmation to wrong email.

She also ran my card before I confirmed if I wanted reservation protection or not. And now she won't give me a refund.

Gelmar was patient and answered all my questions. He put in my request for a quiet room and he found the least expensive rate available. I appreciated working with him. He definitely deserves five stars!

I was on the phone for 40 minutes and requested 1 room with a queen bed and 1 room with king bed. And she blocked 2 rooms with queen bed! I am trying to correct it and it's a long wait on the phone! My time is very valuable! Please have it completed and let me know!

I called to book a reservation and received excellent customer service. All my questions were answered, and I received the information I needed to complete my booking.

I had a great experience over the phone with Orlando. He was very professional, friendly and helpful in helping me make a reservation for my wife's bday! Looking forward to my stay!

Gary was a very pleasant worker who answered my call, helped me navigate the situation I was in, and answered my every question with a useful, confident, answer. When the hotel was fully booked on the day I wanted to stay, he helped me look for a different hotel and handled my predicament with professionalism. Well done!